Reporting Latency Related Issue (NA Data Center)

[Downdrop]

Another day of horrendous lag.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2    <1 ms     1 ms     1 ms  10.1.10.1
  3     7 ms     7 ms     7 ms  96.120.36.173
  4     8 ms     7 ms     8 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5     8 ms     9 ms     8 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    13 ms    13 ms    13 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       13 ms    14 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    52 ms    49 ms    49 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    52 ms    61 ms    54 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    50 ms    49 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    59 ms    49 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 18    49 ms    50 ms    49 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    97 ms    72 ms    72 ms  192.34.76.10
 20     *       72 ms     *     199.91.189.242
 21    73 ms    72 ms    72 ms  199.91.189.39

Trace complete.

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Request timed out.
Request timed out.

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 3, Lost = 2 (40% loss),
Approximate round trip times in milli-seconds:
    Minimum = 72ms, Maximum = 72ms, Average = 72ms

40% packet loss is completely unacceptable. This game is unplayable. Comcast customers are better off playing literally any other video game available.

EDIT: Ping and traceroutes performed on 01/31/16 @ approx. 7:56pm EST