Reporting Latency Related Issue (NA Data Center)

[Mimilu]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A. They said there was nothing they could do on their end...I don't think the person who helped me even new what I was talking about...
State/Country: Michigan, USA
Date/Time: 1/1/2016
Frequency (How often does the issue occur?): Everyday, almost all the time, just random lag spikes and rubberbanding. Especially when I am in a Dungeon or Trial. Happens way more often from 3pm-10pm EST and it's really effect how frequently I play the game.
Content : EVERYTHING (Dungeons, Trials, Open-World, crafting, even just running in a city or empty map)
Which in-game World were you playing on when the issue occurred?: Exodus -Primal
Traceroute records (optional) (Learn how to generate traceroute record): N/A

[Downdrop]

Another day of horrendous lag.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2    <1 ms     1 ms     1 ms  10.1.10.1
  3     7 ms     7 ms     7 ms  96.120.36.173
  4     8 ms     7 ms     8 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5     8 ms     9 ms     8 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    13 ms    13 ms    13 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       13 ms    14 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    52 ms    49 ms    49 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    52 ms    61 ms    54 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    50 ms    49 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    59 ms    49 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 18    49 ms    50 ms    49 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    97 ms    72 ms    72 ms  192.34.76.10
 20     *       72 ms     *     199.91.189.242
 21    73 ms    72 ms    72 ms  199.91.189.39

Trace complete.

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Request timed out.
Request timed out.

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 3, Lost = 2 (40% loss),
Approximate round trip times in milli-seconds:
    Minimum = 72ms, Maximum = 72ms, Average = 72ms

40% packet loss is completely unacceptable. This game is unplayable. Comcast customers are better off playing literally any other video game available.

EDIT: Ping and traceroutes performed on 01/31/16 @ approx. 7:56pm EST

[jnovah]

How many pages do you need before we can get an update on this being resolved?

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: They claim nothing is wrong.
State/Country: Oregon, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): It started happening on 11/23/15. Lately it is more and more often. I experience massive packet loss and high ping consistently from 4:00 PM PST until around 11:30 PM PST, although it does pop up sporadically during the day.
Frequency (How often does the issue occur?): Every day without fail
Content (Which content were you playing in-game when the issue occurred?): Doesn't matter, I could just be standing around and experience it.
Which in-game World were you playing on when the issue occurred? Ultros
Traceroute records: n/a

[Skoalbandits]

Name of your Internet Service Provider (ISP): Comcast
State/Country: Michigan, USA
Date/Time: 1/31/2016
Frequency (How often does the issue occur?): All hours in the day - constant lag and packet loss regardless of the time.
Content : Everything, affects all aspects of gameplay. (Crafting, gathering, dungeons, etc etc)
Which in-game World were you playing on when the issue occurred?: Ultros

Traceroute records:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Skoalbandits>tracert 199.91.189.39

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    48 ms    36 ms    30 ms  c-73-18-131-1.hsd1.mi.comcast.net [73.18.131.1]

  3    10 ms    17 ms    16 ms  te-8-2-ur02.clinton2.mi.michigan.comcast.net [68
.86.120.41]
  4    15 ms    13 ms    15 ms  te-0-4-0-11-ar02.pontiac.mi.michigan.comcast.net
 [68.87.191.30]
  5    18 ms    13 ms    14 ms  ae2.bar1.Detroit1.Level3.net [4.68.71.33]
  6    69 ms   127 ms   222 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

  7   182 ms   203 ms   202 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

  8    37 ms    42 ms    40 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
  9    60 ms    59 ms     *     192.34.76.10
 10    57 ms    58 ms     *     199.91.189.242
 11    56 ms    54 ms    70 ms  199.91.189.39

Trace complete.

Ping Test:

[Desire]

Game practically unplayable between 6pm-11pm cst, Severe lag spikes, stop and go motion for hrs on end, skills take 5-20 sec to go off, and game completely freezes sometimes in dungeons. Been only for about a week and a half now. Before that it was fine. All other times of the day/night game is perfectly fine with average ping between 20-50ms.


Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP. N/A they say its not on their end...

State/Country: Il, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Over a week and a half ago, between 6-11 pm cst everynight.

Frequency (How often does the issue occur?): Everynight

Content (Which content were you playing in-game when the issue occurred?): all content, however worse in dungeons and raids.

Which in-game World were you playing on when the issue occurred?: Lamia

Traceroute records
Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 35 ms 15 ms 19 ms 96.120.24.209
3 11 ms 10 ms 19 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 16 ms 13 ms 16 ms 68.87.232.197
5 * * * Request timed out.
6 37 ms 37 ms 40 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 33 ms 32 ms 41 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 52 ms 36 ms 32 ms 4.59.178.62
9 64 ms 54 ms 52 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 202 ms 265 ms 360 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 48 ms 46 ms 48 ms 174.142.115.218
12 40 ms 60 ms 84 ms 184.107.107.176

Trace complete.


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms 6 ms 192.168.1.1
2 10 ms 27 ms 12 ms 96.120.24.209
3 19 ms 10 ms 20 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 14 ms 22 ms 14 ms te-2-7-0-7-ar01.area4.il.chicago.comcast.net [68.86.196.201]
5 * * * Request timed out.
6 34 ms 34 ms 38 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 40 ms 33 ms 45 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 35 ms 40 ms 46 ms 4.59.178.62
9 46 ms * 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 207 ms 249 ms 273 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 48 ms 43 ms 46 ms 174.142.115.218
12 48 ms 45 ms 54 ms 184.107.107.176

Trace complete.


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 192.168.1.1
2 21 ms 10 ms 10 ms 96.120.24.209
3 12 ms 11 ms 10 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 31 ms 20 ms 15 ms te-0-8-0-11-ar01.area4.il.chicago.comcast.net [162.151.45.21]
5 * * * Request timed out.
6 88 ms 109 ms 237 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 59 ms 238 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 47 ms 33 ms 33 ms 4.59.178.62
9 59 ms 48 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 137 ms 41 ms 42 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 42 ms 38 ms 39 ms 174.142.115.218
12 46 ms 42 ms 43 ms 184.107.107.176

Trace complete.

The above tracerts are mild compaired to most days, I will try and get some really bad ones and post them as I get them. The lag is horrible in the evenings and makes the game unplayable between the above hrs. Comcast says its not on their end, this only happens with ff14. I have no issues with lag what so ever outside of ff14 or in other games. Hope this info helps.