Reporting Latency Related Issue (NA Data Center)

[MoruteAshera]

• ISP: Xfinity Comcast
• Ticket #: Did not get one this time. There have been three techs out to the place for the last two months, one modem swapped out by them and forwarded/reset everything on their end and mine multiple times. They say that it is not their lines or their services causing it and boy do those technician charges add up.
• State/Country: Washington State
• Date/Time: 01-25-16 / 01-28-16 @ 6pm-9pm PST.
• Frequency: Spikes between 1 GDC to 3 minute freezes.
• Content: Roulettes (lvl 50, 60, expert), Void Ark, Thordan EX, Savage Alexander 1-4
• Server: Primal
• World: Behemoth
• Traceroute:
  

  Tracing route to 199.91.189.40 over a maximum of 30 hops
  
  1 3 ms 2 ms 1 ms 10.0.0.1
  2 * * * Request timed out.
  3 18 ms 14 ms 17 ms te-0-5-0-9-sur03.everett.wa.seattle.comcast.net
  [68.85.240.201]
  4 21 ms 17 ms 16 ms be-29-ar01.seattle.wa.seattle.comcast.net [69.13
  9.164.217]
  5 35 ms 19 ms 19 ms 4.68.71.73
  6 86 ms 91 ms 91 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  
  7 90 ms 92 ms 99 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  
  8 88 ms 89 ms 99 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
  74]
  9 128 ms 134 ms 124 ms 192.34.76.10
  10 126 ms 124 ms 124 ms 199.91.189.242
  11 120 ms 121 ms 128 ms 199.91.189.40
  
  Trace complete.

  Tracing route to 199.91.189.40 over a maximum of 30 hops
  
  1 2 ms 5 ms 4 ms 10.0.0.1
  2 * * * Request timed out.
  3 16 ms 13 ms 16 ms te-0-5-0-9-sur03.everett.wa.seattle.comcast.net
  [68.85.240.201]
  4 20 ms 19 ms 34 ms be-29-ar01.seattle.wa.seattle.comcast.net [69.13
  9.164.217]
  5 33 ms 19 ms 29 ms 4.68.71.73
  6 86 ms 85 ms 89 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  
  7 119 ms 98 ms 89 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  
  8 87 ms 89 ms 99 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
  74]
  9 128 ms 189 ms 128 ms 192.34.76.10
  10 125 ms 119 ms 123 ms 199.91.189.242
  11 121 ms 135 ms 130 ms 199.91.189.40
  
  Trace complete.

  Tracing route to 199.91.189.40 over a maximum of 30 hops
  
  1 7 ms 4 ms 4 ms 10.0.0.1
  2 * * * Request timed out.
  3 18 ms 19 ms 45 ms te-0-5-0-9-sur03.everett.wa.seattle.comcast.net
  [68.85.240.201]
  4 17 ms 20 ms 24 ms be-29-ar01.seattle.wa.seattle.comcast.net [69.13
  9.164.217]
  5 23 ms 14 ms 19 ms 4.68.71.73
  6 85 ms 87 ms 85 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  
  7 86 ms 95 ms 88 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  
  8 87 ms 89 ms 89 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
  74]
  9 128 ms 124 ms 124 ms 192.34.76.10
  10 122 ms 123 ms 139 ms 199.91.189.242
  11 123 ms 124 ms 124 ms 199.91.189.40
  
  Trace complete.