Reporting Latency Related Issue (NA Data Center)

[Starbirth]

Name of your Internet Service Provider (ISP)

Comcast

Ticket or reference number from your ISP.

Have you tried calling comcast customer service? Last time they tried to send someone out and charged me $50

State/Country

CA/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)

All weekend.

Frequency (How often does the issue occur?)

Every 1-3 hours.

Content (Which content were you playing in-game when the issue occurred?)

Was gathering in central shroud/other areas.

Which in-game World were you playing on when the issue occurred?

Cactuar

EDIT: I'm now having problems with other online games

[VertexGeneral]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None. Comcast can't troubleshoot anything.

State/Country
FL, USA. Although I have guildmates in CT, USA on Comcast and MN, USA on Cox Cable that are experiencing the same issues.

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started in late November. Seems worse during the peak times 8-11pm EST, although I have experienced the problem at all times of the day and night on every day of the week.

Frequency (How often does the issue occur?)
Every day.

Content (Which content were you playing in-game when the issue occurred?)
All content. In the main cities, out in the field while harvesting, in Idyllshire, in Void Ark, in any Duty Finder. It literally doesn't matter what I'm doing or where, I will experience huge lag spikes and dropped packets like crazy.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records (optional) (Learn how to generate traceroute record)
6 13 ms 12 ms 13 ms 4.68.71.221
7 40 ms 42 ms 13 ms 4.68.71.217
8 40 ms 43 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 45 ms 41 ms 210 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 56 ms 68 ms 40 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 57 ms 57 ms 55 ms 192.34.76.10
12 56 ms 57 ms 63 ms 199.91.189.35


Note: I used WTFast for a while back before Christmas and that cleared up the lag for a while, however WTFast is no longer an option as they are no longer offering a free service and I refuse to pay a 3rd party to fix an issue with a game that I am already paying monthly for... on principle. So please figure out what you need to do to resolve the issue and if you have to move the servers to a USA based data center (in Texas like every other major MMO company maybe?) please do it.

[Oopsy]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None. Comcast can't troubleshoot anything without knowing the server's IP or domain. This was important information that is missing from your post.

State/Country
FL, USA. Although I have guildmates in CT, USA on Comcast and MN, USA on Cox Cable that are experiencing the same issues.

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started in late November. Seems worse during the peak times 8-11pm EST, although I have experienced the problem at all times of the day and night on every day of the week.

Frequency (How often does the issue occur?)
Every day.

Content (Which content were you playing in-game when the issue occurred?)
All content. In the main cities, out in the field while harvesting, in Idyllshire, in Void Ark, in any Duty Finder. It literally doesn't matter what I'm doing or where, I will experience huge lag spikes and dropped packets like crazy.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records (optional) (Learn how to generate traceroute record)
Give me an IP address and I'll give you a traceroute. This is kind of important information to have left out of this post. I'm not going to do a ton of searches on the forums to find information that should be in the main post of the thread.


Note: I used WTFast for a while back before Christmas and that cleared up the lag for a while, however WTFast is no longer an option as they are no longer offering a free service and I refuse to pay a 3rd party to fix an issue with a game that I am already paying monthly for... on principle. So please figure out what you need to do to resolve the issue and if you have to move the servers to a USA based data center (in Texas like every other major MMO company maybe?) please do it.

You can find an ip address to ping by the following methods

A: Resource Monitor (built into windows pcs search for it in start it looks like a speedometer)
>>Go to the network tab check the box next to FFXIV and in the TCP and Network activity sections you will see the ip address of the server you are connecting to

B: used the command "Netstat -b" in command prompt to list the ip of all active connections and the program assosiated to them look for FFXIV

C: review other posts.

[Araymous]

Name of your Internet Service Provider (ISP): Slingshot
Ticket or reference number from your ISP: N/A
State/Country: Auckland NZ
Date/Time: It started happening at 11:38pm NZDT on 15/01/2016. Before that, had no issues of a disconnect or any server queuing. Though I have experienced some lag during dungeon runs when too much on the screen happens all at once.
Frequency: It only happen just recently but the lag spikes are an issue in the dungeons when there is too much on the screen at one time.
Content: I lost connection while doing a Clan Mark hunt in Churning Mists which is a general activity. Couldn't reconnect after several times. Only able to log in at 2am NZDT on 16/01/2016.
Which in-game World were you playing on when the issue occurred? Exodus

NB: I've also checked my connection speed via speedtest.net & I have no issues whatsoever with my internet connection, shown below.

[Alfia]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: None since the said my houses internet was fine on a different issue similar to this one.

State/Country: Indiana, USA
Date/Time: Around November and is an ongoing issue
Frequency: Daily, its on and off when the game hits peak period
Content: All. It's especially bad in dungeons and 24 man content. everybody stops casting and then moves again.
Which in-game World were you playing on when the issue occurred? Leviathan
Traceroute records (optional) N/A

[Xerius]

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A
State/Country: NY/USA
Date/Time: All times of day
Frequency: Every 10~15 minutes
Content: Any content
Which in-game World were you playing on when the issue occurred: Exodus
Traceroute records:

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 35 ms 27 ms 29 ms cpe-74-69-96-1.rochester.res.rr.com [74.69.96.1]
3 23 ms 33 ms 31 ms tge0-0-0.bcptny0602h.northeast.rr.com [24.93.10.185]
4 18 ms 15 ms 17 ms agg22.hnrtnyaf02r.northeast.rr.com [24.58.44.64]
5 25 ms 22 ms 27 ms be28.albynyyf01r.northeast.rr.com [24.58.32.70]
6 35 ms 31 ms 34 ms bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100]
7 65 ms 31 ms 32 ms 0.ae2.pr0.nyc20.tbone.rr.com [107.14.19.147]
8 49 ms 49 ms 49 ms te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
9 50 ms 47 ms 55 ms be2060.ccr41.jfk02.atlas.cogentco.com [154.54.31.9]
10 49 ms 50 ms 46 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
11 52 ms 53 ms 51 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
12 * 1925 ms 55 ms 38.122.42.34
13 118 ms 100 ms 42 ms 192.34.76.10
14 53 ms 55 ms 51 ms 199.91.189.242
15 45 ms 45 ms 44 ms 199.91.189.74

Trace complete.

[Rizyu]

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: Cant get one for its not on their end
State/Country: SE Pennsylvania close to philly
Date/Time: Only started to really see this being bad about a week ago. Always during peak times from 6pm-11pm.
Frequency: It fluxes. Some days its just bad for about 5-10min then goes back then does it again later on. Some times it can go hours on end making it unplayable.
Content: ALL OF THEM
Which in-game World: Behemoth
http://www.speedtest.net/my-result/5000596280

[Patt]

Name of your Internet Service Provider (ISP): Time Warner Cable
State/Country: Texas/USA
Date/Time: Around Thanksgiving
Frequency: Every night at around 6CST
Content: Raid, Dungeons, basically anything instanced
Which in-game World were you playing on when the issue occurred?: Excalibur

[Cai]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: Have had multiple, they've never "found an issue" to fix.

State/Country: Florida, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Have noticed it for at least the past month, December 2015 to January 2016 and most often at night between the hours of 8PM-2AM EST.

Frequency (How often does the issue occur?): Quite often for me, about every 10 minutes.

Content (Which content were you playing in-game when the issue occurred?): Expert Roulette dungeons.

Which in-game World were you playing on when the issue occurred? Balmung

Traceroute records: Two records, one to 199.91.189.148 which is the IP ffxiv_dx11.exe connects to and 199.91.189.30 which is listed as the IP for the Balmung server.
------
Tracing route to 199.91.189.148 over a maximum of 30 hops

1 3 ms 3 ms 4 ms 192.168.1.1
2 28 ms 13 ms 20 ms 96.120.37.49
3 12 ms 11 ms 12 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
4 39 ms 13 ms 23 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
5 23 ms 27 ms 16 ms hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
6 35 ms 17 ms 20 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
7 22 ms * * ae-3-3601.ebr4.Miami1.Level3.net [4.69.207.18]
8 * 35 ms 41 ms ae-40-40.ebr4.Atlanta2.Level3.net [4.69.159.245]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 54 ms 55 ms 63 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
14 63 ms 56 ms 55 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 54 ms 58 ms 55 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 64 ms 67 ms 63 ms 192.34.76.10
17 67 ms 65 ms 64 ms 199.91.189.242
18 62 ms 78 ms 64 ms 199.91.189.148

Trace complete.

===================

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms 3 ms 3 ms 192.168.1.1
2 19 ms 26 ms 31 ms 96.120.37.49
3 31 ms 14 ms 28 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
4 31 ms 37 ms 18 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
5 34 ms 32 ms 17 ms hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
6 51 ms 17 ms 24 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
7 * * * Request timed out.
8 * * * Request timed out.
9 35 ms 38 ms 43 ms ae-1-11.ebr3.Atlanta2.Level3.net [4.69.202.73]
10 * * * Request timed out.
11 61 ms 55 ms 54 ms ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
12 52 ms 56 ms 55 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
13 * * * Request timed out.
14 * * * Request timed out.
15 123 ms 212 ms 218 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
16 60 ms 54 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
17 53 ms 70 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
18 63 ms 78 ms 68 ms 192.34.76.10
19 65 ms 66 ms 65 ms 199.91.189.242
20 70 ms 72 ms 64 ms 199.91.189.30

Trace complete.

[Ceransx]

Name of ISP: Comcast
Ticket: n/a, they claim its not an issue.
State: WA/USA
Date/Time: The ping spikes are all day long. The lost packets start kicking in around 3:30-4:00 PM PST every day.
Frequency: Constantly.
Content: All.
Which in-game world: Leviathan
Traceroute:

4 12 ms 12 ms 20 ms be-40-ar01.burien.wa.seattle.comcast.net [69.139.164.2]
5 11 ms 11 ms 12 ms 4.68.71.77
6 82 ms 89 ms 79 ms ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
7 81 ms 81 ms 81 ms ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
8 * 62 ms 62 ms ae-3-3.ebr3.Chicago2.Level3.net [4.69.132.62]
9 83 ms 83 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
10 200 ms 239 ms 267 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 84 ms 84 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 81 ms 79 ms 82 ms 192.34.76.10
13 83 ms 80 ms 80 ms 199.91.189.242
14 80 ms 83 ms 80 ms 199.91.189.42

And using winMTR so we can see Loss % :
|------------------------------------------------------------------------------------------|
| Host - Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|

|be-40-ar01.burien.wa.seattle.comcast.net - 0 | 862 | 862 | 9 | 14 | 38 | 15 |
| 4.68.71.77 - 14 | 558 | 482 | 0 | 18 | 2178 | 13 |
| ae-32-52.ebr2.Seattle1.Level3.net - 0 | 862 | 862 | 79 | 84 | 133 | 83 |
| ae-2-2.ebr2.Denver1.Level3.net - 0 | 862 | 862 | 79 | 84 | 105 | 84 |
| No response from host - 100 | 173 | 0 | 0 | 0 | 0 | 0 |
| ae-6-6.ebr1.Chicago1.Level3.net - 0 | 862 | 862 | 80 | 85 | 106 | 86 |
| ae-10-10.car2.Montreal2.Level3.net - 0 | 862 | 862 | 79 | 108 | 328 | 83 |
| ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 862 | 862 | 81 | 86 | 148 | 83 |
| 192.34.76.10 - 0 | 862 | 862 | 77 | 84 | 158 | 80 |
| 199.91.189.242 - 1 | 859 | 858 | 0 | 83 | 514 | 81 |
| 199.91.189.42 - 1 | 859 | 858 | 0 | 82 | 127 | 79 |