Reporting Latency Related Issue (NA Data Center)

[Oopsy]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None. Comcast can't troubleshoot anything without knowing the server's IP or domain. This was important information that is missing from your post.

State/Country
FL, USA. Although I have guildmates in CT, USA on Comcast and MN, USA on Cox Cable that are experiencing the same issues.

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started in late November. Seems worse during the peak times 8-11pm EST, although I have experienced the problem at all times of the day and night on every day of the week.

Frequency (How often does the issue occur?)
Every day.

Content (Which content were you playing in-game when the issue occurred?)
All content. In the main cities, out in the field while harvesting, in Idyllshire, in Void Ark, in any Duty Finder. It literally doesn't matter what I'm doing or where, I will experience huge lag spikes and dropped packets like crazy.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records (optional) (Learn how to generate traceroute record)
Give me an IP address and I'll give you a traceroute. This is kind of important information to have left out of this post. I'm not going to do a ton of searches on the forums to find information that should be in the main post of the thread.


Note: I used WTFast for a while back before Christmas and that cleared up the lag for a while, however WTFast is no longer an option as they are no longer offering a free service and I refuse to pay a 3rd party to fix an issue with a game that I am already paying monthly for... on principle. So please figure out what you need to do to resolve the issue and if you have to move the servers to a USA based data center (in Texas like every other major MMO company maybe?) please do it.

You can find an ip address to ping by the following methods

A: Resource Monitor (built into windows pcs search for it in start it looks like a speedometer)
>>Go to the network tab check the box next to FFXIV and in the TCP and Network activity sections you will see the ip address of the server you are connecting to

B: used the command "Netstat -b" in command prompt to list the ip of all active connections and the program assosiated to them look for FFXIV

C: review other posts.