Reporting Latency Related Issue (NA Data Center)

[Airst]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP.: None, claims issue isn't with them
• State/Country: FL, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Past week, but I'll list from today 1/7/2016 around 7:30pm
• Frequency (How often does the issue occur?): Pretty often. I dced during a cactpot and lost currency, dced during primal fight, lag constantly.
• Content (Which content were you playing in-game when the issue occurred?): Playing #3 round in cactpot, ravana primal (hard), and generally lagging at all times.
• Which in-game World were you playing on when the issue occurred? Behemoth
• Traceroute records (optional) (Learn how to generate traceroute record)
  1 <1 ms <1 ms <1 ms 192.168.0.1
  2 6 ms 7 ms 7 ms 96.120.36.129
  3 11 ms 13 ms 6 ms xe-5-3-0-sur01.keywest.fl.pompano.comcast.net [6
  8.86.160.109]
  4 11 ms 11 ms 11 ms te-0-1-0-17-ar01.northdade.fl.pompano.comcast.ne
  t [69.139.183.229]
  5 27 ms 11 ms 11 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
  6 * * * Request timed out.
  7 * * * Request timed out.
  8 * * * Request timed out.
  9 * * * Request timed out.
  10 * * * Request timed out.
  11 * * * Request timed out.
  12 248 ms 65 ms 226 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
  13 51 ms 48 ms 47 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  
  14 49 ms 48 ms 49 ms 4.59.178.62
  15 73 ms 73 ms 73 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
  16 56 ms 55 ms 56 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
  17 54 ms 54 ms 58 ms 174.142.115.218
  18 54 ms 56 ms 54 ms 184.107.107.176

NOTE: My husband plays on the same server with the same connection and he rarely (as in only once since we came back to the game) has lagged. He has not been disconnected. If this was an ISP problem, why does it only affect me?