Reporting Latency Related Issue (NA Data Center)

**Aisu_Kuriimu** · 12-10-2015 12:22 PM

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None
State/Country: CA, USA
Date/Time: Daily
Frequency: Intermittently
Content: Alex Savage, watering plants, checking retainers, walking around town
Which in-game World were you playing on when the issue occurred?: Excalibur

**KjosenDay** · 12-10-2015 01:48 PM

-Name of your Internet Service Provider (ISP): Comcast/Xfinity

-Ticket or reference number from your ISP: CR535999306

-State/Country: (North) California, USA

-Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started after Thanksgiving, maybe Nov 27 or 28; Generally evenings PST. Rougly 6pm to 9pm, any day of the week

-Frequency (How often does the issue occur?): It's very intermittent, but I think I can guarantee at least one lag spike every 5 minutes or so

-Content (Which content were you playing in-game when the issue occurred?): Thordan EX, Expert Roulette, doing Centurio hunts by myself

-Which in-game World were you playing on when the issue occurred?" Balmung

-Traceroute records (optional) (Learn how to generate traceroute record):
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 8 ms 9 ms 50.131.44.1
3 8 ms 8 ms 16 ms te-0-2-0-15-sur03.santaclara.ca.sfba.comcast.net [68.85.100.125]
4 8 ms 8 ms 8 ms hu-0-3-0-7-ar01.santaclara.ca.sfba.comcast.net [68.87.192.189]
5 1189 ms 1012 ms 1095 ms be-33651-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.93]
6 18 ms 11 ms 11 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
7 11 ms 9 ms 9 ms 50.242.148.34
8 80 ms 79 ms 80 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 119 ms 175 ms 238 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 81 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 83 ms 81 ms 77 ms 192.34.76.10
12 78 ms 77 ms 78 ms 199.91.189.242
13 77 ms 77 ms 77 ms 199.91.189.38

That Sunnyvale one has gone into the 3000s on occasion. I'm having similar issues with other internet things, and I see this Sunnyvale one also appears when I tracert www.youtube.com

**Iridessa** · 12-11-2015 11:16 AM

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: N/A, they claim there are no issues
State/Country: PA/USA
Date/Time: Between 9PM EST to 12AM EST
Frequency: Every day, same time
Content: Just this game
Which in-game World were you playing on when the issue occurred? Sargatanas / Aether Data Center
Traceroute records:
Tracing route to 199.91.189.33 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 21 ms 9 ms 8 ms 96.120.77.61
3 10 ms 16 ms 9 ms xe-10-0-0-32767-sur01.willowgrove.pa.panjde.comcast.net [68.85.152.221]
4 17 ms 11 ms 12 ms be-22-ar03.ivyland.pa.panjde.comcast.net [69.139.192.73]
5 14 ms 19 ms 14 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 12 ms 20 ms 12 ms ae12.edge1.NewYork2.level3.net [4.68.127.1]
7 201 ms 239 ms 242 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 186 ms 237 ms 230 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 27 ms 20 ms 22 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 64 ms 49 ms 58 ms 192.34.76.10
11 50 ms 51 ms * 199.91.189.242
12 50 ms 60 ms 51 ms 199.91.189.33

Trace complete.

**Jake_Logan** · 12-11-2015 11:51 AM

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: N/A (Rep would not create ticket and states service is working normally)
State/Country: CT/USA
Date/Time: 12/10, occurred at roughly 2100 EST
Frequency: Every few seconds in all activities, usually results in death when participating in raids/dungeons
Content: Idyllshire traveling and Void Ark (Raid), Dungeons, Gold Saucer, etc.
Which in-game World were you playing on when the issue occurred? Diabolos
Traceroute records:

Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms * 192.168.1.1
2 9 ms 11 ms 8 ms 96.120.67.173
3 8 ms 9 ms 8 ms 68.86.227.245
4 10 ms 9 ms 11 ms be-92-ar01.chartford.ct.hartford.comcast.net [162.151.53.29]
5 15 ms 14 ms 15 ms he-1-7-0-0-ar01.needham.ma.boston.comcast.net [162.151.53.225]
6 14 ms 13 ms 13 ms 4.68.71.217
7 41 ms 42 ms 41 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 41 ms 41 ms 40 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 49 ms 41 ms 41 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 58 ms 58 ms 59 ms 192.34.76.10
11 * 61 ms 60 ms 199.91.189.242
12 * 59 ms 60 ms 199.91.189.38

Using WTFast to get around the issue (temporarily) shows my ISP dropping as many as 30 packets in under 20 minutes, while simply idling in-game.

**Cafenglist** · 12-11-2015 12:20 PM

Name of your Internet Service Provider (ISP): Comcast
State/Country: Illinois/USA
Date/Time: about a week or two ago
Frequency: everyday at 8PM CST on the dot
Content: raids, dungeons, the world in general, gathering, crafting, etc.
Which in-game World were you playing on when the issue occurred? Leviathan

**Khai** · 12-12-2015 04:17 AM

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: n/a
State/Country: Pennsylvania, USA
Date/Time: First occurred about one week ago.
Frequency: Daily, every night from 7PM EST to sometime overnight.
Content: Every few seconds no matter what I'm doing, resulting in group content (i.e. dungeons, raids) becoming unplayable.
Which in-game World were you playing on when the issue occurred?: Gilgamesh
Traceroute records: TBD, will edit in later.

**KoolAidPitcher** · 12-12-2015 11:52 AM

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: 033427363
State/Country: Georgia/United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started around 11/26/2015. Tends to occur between 8PM and 11PM EST.
Frequency (How often does the issue occur?): Every night
Content (Which content were you playing in-game when the issue occurred?): Everything. Gathering, crafting, using the market board, raiding, instances, dungeons, trials.
Which in-game World were you playing on when the issue occurred?: Exodus
Traceroute records (optional) (Learn how to generate traceroute record):

C:\Users\Me>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 10 ms 96.120.4.65
3 16 ms 8 ms 9 ms 68.85.90.141
4 21 ms 12 ms 13 ms ae-6-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.111.9]
5 17 ms 11 ms 29 ms lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
6 193 ms 210 ms 219 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 153 ms 218 ms 59 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 36 ms 49 ms 35 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 48 ms 44 ms 48 ms 192.34.76.10
10 40 ms 49 ms 43 ms 199.91.189.242
11 45 ms 42 ms 42 ms 199.91.189.74

Trace complete.

**Zumi** · 12-12-2015 04:10 PM

Sometimes the game works well sometimes it is very laggy. From my own investigation this is due to many US ISPs including Comcast route their traffic to Montreal, Canada with Level3. The Level3 hop is often overloaded more often at night introducing a lot of lag into Final Fantasy XIV.

The following hops, both introduce a lot of latency into FFXIV.
ae-10-10.car2.Montreal2.Level3.net
ORMUCO-COMM.car2.Montreal2.Level3.net

The only way this is really going to be fixed for a lot of Comcast and Verizon customers is if you move the servers out of Canada and set up a data center somewhere in the United States. It is the level3 bottleneck in Canada that makes the game unplayable some of the time. The latency spikes to over 300+ ms at times on all the level3 hops in Canada.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: NA
State/Country: OR, USA
Date/Time: Intermittently
Frequency: Intermittently
Content: Everything
Which in-game World were you playing on when the issue occurred?: Sargatanas

**lllogically** · 12-14-2015 12:31 PM

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: None, they claim nothing is wrong.
State/Country: Colorado, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): All day but worse at peak hours
Frequency (How often does the issue occur?): Everydat
Content (Which content were you playing in-game when the issue occurred?): Everything is lagging for me, fighting enemies, mining, crafting, walking around, talking to NPCs. So on and so forth.
Which in-game World were you playing on when the issue occurred?: Gilgamesh
Traceroute:

1 1 ms 1 ms 1 ms Omitting personal PC name [10.0.0.40]
2 5 ms 4 ms 5 ms 10.0.0.1
3 * 14 ms 14 ms 75.70.208.1
4 12 ms 22 ms 20 ms xe-9-2-0-sur03.cosprings.co.denver.comcast.net [
68.85.221.117]
5 20 ms 18 ms 27 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.1
28.105]
6 19 ms 18 ms 19 ms 4.68.63.165
7 64 ms 68 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 73 ms 73 ms 64 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 59 ms 60 ms 68 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 72 ms 80 ms 80 ms 192.34.76.10
11 72 ms 79 ms 73 ms 199.91.189.242
12 87 ms 74 ms 75 ms 199.91.189.74

**Brytor** · 12-16-2015 11:59 AM

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A - Problem/Packet loss start outside their network.
State/Country: CA
Date/Time: All day, worse at night/peak times
Frequency: All
Content: All - Mining, Dungeons, Raid, Standing around population centers in game - Everything "Rubber bands" ie: moves and everything stops, and then starts again. When mining I can take a swing to mine and the results take up to 2-7 seconds to display.
Which in-game World were you playing on when the issue occurred? Hyperion
Traceroute records:

Code:

[C:\Program Files\JPSoft\TCCLE13x64]tracert 199.91.189.57

Tracing route to 199.91.189.57 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms    16 ms     8 ms  c-24-7-136-1.hsd1.ca.comcast.net [24.7.136.1]
  3    12 ms    10 ms     9 ms  xe-11-1-1-sur02.placerville.ca.ccal.comcast.net [68.87.213.133]
  4    13 ms    14 ms    13 ms  ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
  5    21 ms    20 ms    22 ms  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
  6    23 ms    23 ms    23 ms  ae10.edge3.LosAngeles1.level3.net [4.68.62.13]
  7    89 ms    89 ms    90 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8    90 ms    90 ms    90 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  9    89 ms    89 ms    90 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10   107 ms   100 ms   100 ms  192.34.76.10
 11   100 ms   100 ms   100 ms  199.91.189.242
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *     ^C

[C:\Program Files\JPSoft\TCCLE13x64]pathping 199.91.189.57

Tracing route to 199.91.189.57 over a maximum of 30 hops

  0  ASUKA [192.168.1.67]
  1  192.168.1.1
  2  c-24-7-136-1.hsd1.ca.comcast.net [24.7.136.1]
  3  xe-11-1-1-sur02.placerville.ca.ccal.comcast.net [68.87.213.133]
  4  ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
  5  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
  6  ae10.edge3.LosAngeles1.level3.net [4.68.62.13]
  7  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  9  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10  192.34.76.10
 11  199.91.189.242
 12     *        *        *
Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           ASUKA [192.168.1.67]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                0/ 100 =  0%   |
  2    9ms     0/ 100 =  0%     0/ 100 =  0%  c-24-7-136-1.hsd1.ca.comcast.net [24.7.136.1]
                                0/ 100 =  0%   |
  3   10ms     0/ 100 =  0%     0/ 100 =  0%  xe-11-1-1-sur02.placerville.ca.ccal.comcast.net [68.87.213.133]
                                0/ 100 =  0%   |
  4   15ms     0/ 100 =  0%     0/ 100 =  0%  ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
                                0/ 100 =  0%   |
  5   22ms     0/ 100 =  0%     0/ 100 =  0%  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  ae10.edge3.LosAngeles1.level3.net [4.68.62.13]
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
                                0/ 100 =  0%   |
  9   89ms     0/ 100 =  0%     0/ 100 =  0%  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
                                2/ 100 =  2%   |
 10  101ms     2/ 100 =  2%     0/ 100 =  0%  192.34.76.10
                                1/ 100 =  1%   |
 11  100ms     3/ 100 =  3%     0/ 100 =  0%  199.91.189.242

Trace complete.

[C:\Program Files\JPSoft\TCCLE13x64]

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