Reporting Latency Related Issue (NA Data Center)

[Mikheli]

Name of your Internet Service Provider (ISP) - Century Link

Ticket or reference number from your ISP. - Century Link told me there was no problem (I have even tried a new router

State/Country - Arizona, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - Started happening around mid October

Frequency (How often does the issue occur?) At least once a day more often at night on Tuesdays it happens pretty much every 30 minutes to a hour

Content (Which content were you playing in-game when the issue occurred?) I notice it more in roulettes and dungeons. I have seen it happen in other zones too specifically Limsa Lominsa and Illyshire.

Which in-game World were you playing on when the issue occurred? Hyperion

Traceroute Records:

traceroute to 199.91.189.57 (199.91.189.57), 30 hops max, 60 byte packets

1 * * *

2 hos-tr1.juniper1.rz13.hetzner.de 213.239.224.1 0.143 ms
hos-tr3.juniper2.rz13.hetzner.de 213.239.224.65 0.313 ms
hos-tr1.juniper1.rz13.hetzner.de 213.239.224.1 0.143 ms

3 core21.hetzner.de 213.239.245.81 0.228 ms
core22.hetzner.de 213.239.245.121 0.370 ms
core21.hetzner.de 213.239.245.81 0.228 ms

4 core4.hetzner.de 213.239.245.18 4.863 ms 4.868 ms 4.865 ms

5 ix-3-1-0-0.tcore1.FR0-Frankfurt.as6453.net 195.219.219.9 4.883 ms 4.914 ms 4.916 ms

6 if-7-2.tcore1.FNM-Frankfurt.as6453.net 195.219.50.2 94.882 ms 95.735 ms 95.728 ms

7 if-6-2.tcore1.AV2-Amsterdam.as6453.net 195.219.194.149 98.665 ms
if-6-3.tcore1.AV2-Amsterdam.as6453.net 195.219.194.77 98.676 ms
if-6-2.tcore1.AV2-Amsterdam.as6453.net 195.219.194.149 98.665 ms

8 if-2-2.tcore2.AV2-Amsterdam.as6453.net 195.219.194.6 98.502 ms 98.619 ms 98.624 ms

9 if-8-2.tcore2.L78-London.as6453.net 80.231.131.5 94.612 ms 94.709 ms 94.538 ms

10 if-4-2.tcore2.N0V-New-York.as6453.net 80.231.131.158 98.692 ms 95.435 ms 97.272 ms

11 if-5-2.tcore2.MTT-Montreal.as6453.net 64.86.226.57 94.159 ms 95.958 ms 93.480 ms

12 if-0-2.tcore1.MTT-Montreal.as6453.net 216.6.115.89 95.240 ms 97.837 ms 96.643 ms

13 if-5-2.tcore1.W6C-Montreal.as6453.net 64.86.31.6 96.139 ms 97.209 ms 93.373 ms

14 * * *

15 * * *

16 * * *

[Kamisura]

ISP: Comcast/Xfinity
No Ticket - No issues with internet on any other game, or on anything around my house(Netflix, etc.)
Country: USA
World: Goblin

Experience lag in raid, duties(even storyline), and dungeons. Everywhere else there seems to be no lag at all.

[Amaya-Asha]

Name of your Internet Service Provider (ISP) comcast , ps4 player
Ticket or reference number from your ISP. N/A
State/Country Pa/usa
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) started dec 2nd and often since then 6pm to 1am
Frequency (How often does the issue occur?) everyday since dec 4th
Content (Which content were you playing in-game when the issue occurred?) duty finder, anything instance, few times walking around and when looking at retainers
Which in-game World were you playing on when the issue occurred? leviathan

[Capella]

• Name of your Internet Service Provider: Comcast
  
• Ticket or reference number from your ISP. Reported back with no issue
  
• State/Country Oregon, United States
  
• Date/Time 5:45pm PST - 10:00pm PST (Since returning several days ago)
  
• Frequency (How often does the issue occur?) Every single night
  
• Content All content. Overworld, cities, dungeons, FATES, etc.
  
• Which in-game World were you playing on when the issue occurred? Behemoth
  
• Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 199.91.189.40 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    10 ms    14 ms    10 ms  96.120.60.253
  3    11 ms    13 ms    10 ms  xe-9-3-3-sur03.beaverton.or.bverton.comcast.net [68.85.151.73]
  4    13 ms    10 ms    10 ms  ae-1-sur04.beaverton.or.bverton.comcast.net [68.87.216.150]
  5    13 ms    11 ms    13 ms  ae-51-ar01.troutdale.or.bverton.comcast.net [68.87.216.105]
  6    12 ms    11 ms    11 ms  ae-2.bar2.Portland1.Level3.net [4.68.62.201]
  7    86 ms    89 ms    87 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8    86 ms    87 ms    85 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  9    87 ms    96 ms    87 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    99 ms   102 ms   100 ms  192.34.76.10
 11    99 ms     *      105 ms  199.91.189.242
 12    99 ms   102 ms   101 ms  199.91.189.40

[Lissandra]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None was provided; they say there is no issue on their end
State/Country: CA / USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started roughly a week and a half ago and only occurs during NA primetime (5-6 to 8-9pm pst)
Frequency (How often does the issue occur?): Everyday
Content (Which content were you playing in-game when the issue occurred?): Doing roulettes or just up and about in the game.
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records (optional) (Learn how to generate traceroute record)

[Drood424]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. none - no problem on their end
State/Country: Illinois/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Worst from 7pm CST onward
Frequency (How often does the issue occur?): always
Content (Which content were you playing in-game when the issue occurred?): everywhere in the game, from dungeons to open-world content
Which in-game World were you playing on when the issue occurred?: Lamia
Traceroute records (optional) N/A

[hydromink]

Name of your Internet Service Provider (ISP) : Comcast
Ticket or reference number from your ISP. N/A Comcast says no ticket
State/Country Virginia/ United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) December 5 2012
Frequency (How often does the issue occur?) afternoon evening
Content (Which content were you playing in-game when the issue occurred?) all dungeons and raids
Which in-game World were you playing on when the issue occurred? Behemoth
Traceroute records

1 <1 ms <1 ms <1 ms 192.168.0.254
2 8 ms 8 ms 8 ms 96.120.107.17
3 8 ms 11 ms 8 ms xe-10-0-3-sur03.dalecity.va.bad.comcast.net [162.151.74.253]
4 11 ms 23 ms 9 ms ae-55-0-ar01.capitolhghts.md.bad.comcast.net [68.86.204.17]
5 * 12 ms 12 ms lag-5.bear2.Baltimore1.Level3.net [4.68.71.117]
6 * 14 ms 13 ms ae-19-16.ebr3.Washington1.Level3.net [4.69.204.178]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 153 ms 236 ms 44 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
11 58 ms 26 ms 33 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
12 26 ms 26 ms 25 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 55 ms 63 ms 56 ms 192.34.76.10
14 55 ms 56 ms 55 ms 199.91.189.242
15 55 ms 57 ms 59 ms 199.91.189.40

[Oppa]

• Name of your Internet Service Provider (ISP): Comcast.
• Ticket or reference number from your ISP: None.
• State/Country: MA, USA.
• Date/Time: November 26th, give or take. A bit noticeable early in the day, but much worse in the evening after 7/8 PM EST.
• Frequency: Pretty much daily since it started.
• Content: Everything. I am standing still in the Goblet and lagging, whether it be people running by or accessing Market Board and Retainers or Crafting, but I have also experienced it in dungeons, Diadem and trials/raids.
• Which in-game World were you playing on when the issue occurred?: Brynhildr.
• Traceroute records:
  

    1    <1 ms    <1 ms    <1 ms  10.0.0.1
    2     7 ms     9 ms    10 ms  96.120.65.169
    3     9 ms     9 ms     8 ms  68.86.230.85
    4    14 ms    12 ms    11 ms  be-49-ar01.needham.ma.boston.comcast.net [68.85.69.13]
    5    19 ms    11 ms    11 ms  4.68.71.217
    6    40 ms    38 ms    39 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
    7    39 ms    39 ms    38 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
    8    38 ms    41 ms    38 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    9    57 ms     *       56 ms  192.34.76.10
   10     *       55 ms     *     199.91.189.242
   11    55 ms    55 ms    56 ms  199.91.189.46

[Jojo-Pie]

Name of your Internet Service Provider (ISP); Comcast/Xfinity
Ticket or reference number from your ISP. Don't have a ticket number, I contacted them directly over live chat. They assured me that any lag issues were resolved on their end, but I am still having issues with FFXIV
State/Country; USA - Ohio
Date/Time; It is on, and off, throughout the day. The launcher gives me issues, then I randomly 90k from the server when logging on. The majority of the lag issues happens around 8:50 PM EST (sometimes it starts earlier) and continues past midnight
Frequency (How often does the issue occur?) On a daily basis starting on December 5th
Content (Which content were you playing in-game when the issue occurred?); Void Ark, Final Coil Bahamut, Overall World (like interacting with the MB, retainers, etc), Seal Rock (THIS is where it occurs the most!)
Which in-game World were you playing on when the issue occurred?; Balmung

[akini]

Name of your Internet Service Provider (ISP): LIME
Ticket or reference number from your ISP. none - no problem on their end
State/Country: British Virgin Islands
Date/Time: November the 25th
Frequency:All day long
Content: Everything
Which in-game World were you playing on when the issue occurred?: Brynhildr
Traceroute records:

1 4 ms 9 ms 7 ms ControlPanel.Home [192.168.1.1]
2 * * * Request timed out.
3 16 ms 17 ms 16 ms 69.57.249.97
4 70 ms 90 ms 96 ms 65.48.217.10
5 203 ms 165 ms * 63.245.6.185
6 69 ms 95 ms 70 ms 7-1-24.ear1.Miami1.Level3.net [4.31.223.85]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 90 ms 90 ms 100 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
14 254 ms 239 ms 125 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 90 ms 90 ms 90 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 92 ms 91 ms 92 ms 192.34.76.10
17 105 ms * 113 ms 199.91.189.242
18 107 ms 106 ms 106 ms 199.91.189.46

Trace complete.

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