Reporting Latency Related Issue (NA Data Center)

[leonsilverberg]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: They claim nothing is wrong.
• State/Country: NJ, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): It started happening on 11/23/15. I experience massive packet loss and high ping consistently from 9:00 PM EST until around 11:30 PM EST, although it does pop up sporadically during the day.
• Frequency (How often does the issue occur?): Every day without fail
• Content (Which content were you playing in-game when the issue occurred?): Doesn't matter, I could just be standing around and experience it.
• Which in-game World were you playing on when the issue occurred? Faerie
• Traceroute records:

Traceroute has started…

traceroute to 199.91.189.30 (199.91.189.30), 64 hops max, 72 byte packets
1 10.0.1.1 (10.0.1.1) 1.112 ms 0.746 ms 0.631 ms
2 10.0.0.1 (10.0.0.1) 0.950 ms 1.095 ms 0.792 ms
3 * 96.120.75.13 (96.120.75.13) 11.088 ms 11.071 ms
4 68.86.223.69 (68.86.223.69) 8.519 ms 10.318 ms 9.988 ms
5 be-4-ar03.plainfield.nj.panjde.comcast.net (68.85.62.9) 12.313 ms 12.392 ms 11.788 ms
6 be-33659-cr02.newyork.ny.ibone.comcast.net (68.86.90.21) 14.805 ms 15.647 ms 14.852 ms
7 ae12.edge1.newyork2.level3.net (4.68.127.1) 12.459 ms 14.187 ms 14.411 ms
8 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 21.467 ms 20.741 ms 19.879 ms
9 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 26.043 ms 20.775 ms 20.540 ms
10 ormuco-comm.car2.montreal2.level3.net (4.59.178.74) 21.186 ms 20.781 ms 21.482 ms
11 * * *
12 199.91.189.242 (199.91.189.242) 203.237 ms 49.795 ms 68.938 ms
13 199.91.189.30 (199.91.189.30) 43.523 ms 46.159 ms 43.684 ms

Ping has started…

PING 199.91.189.30 (199.91.189.30): 56 data bytes
64 bytes from 199.91.189.30: icmp_seq=0 ttl=241 time=54.210 ms
64 bytes from 199.91.189.30: icmp_seq=1 ttl=241 time=53.839 ms
64 bytes from 199.91.189.30: icmp_seq=2 ttl=241 time=48.532 ms
64 bytes from 199.91.189.30: icmp_seq=3 ttl=241 time=50.418 ms
64 bytes from 199.91.189.30: icmp_seq=4 ttl=241 time=137.697 ms
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 199.91.189.30: icmp_seq=8 ttl=241 time=58.944 ms
64 bytes from 199.91.189.30: icmp_seq=9 ttl=241 time=44.047 ms

--- 199.91.189.30 ping statistics ---
10 packets transmitted, 7 packets received, 30.0% packet loss
round-trip min/avg/max/stddev = 44.047/63.955/137.697/30.420 ms

[SonicTheLemur]

Name of your Internet Service Provider (ISP): TPG
Ticket or reference number from your ISP: 37779885
State/Country: Vic/Australia
Date/Time: 4pm -> midnight
Frequency : every day
Content : all content
Which in-game World were you playing on when the issue occurred? Behemoth
Traceroute records:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 14 ms 14 ms 10.20.22.149
3 14 ms 14 ms 14 ms 203-219-5-241static.tpgi.com.au [203.219.5.241]

4 15 ms 15 ms 15 ms nme-apt-bur-crt1-te-gi-0-7-0-13.tpgi.com.au [203
.219.106.73]
5 24 ms 27 ms 23 ms 203-219-106-241.tpgi.com.au [203.219.106.241]
6 27 ms 27 ms 27 ms syd-gls-har-int2-be-10.tpgi.com.au [203.29.129.1
32]
7 237 ms 239 ms 237 ms 10ge3-4.core1.sjc1.he.net [72.52.93.37]
8 241 ms 248 ms 249 ms 10ge2-1.core1.sjc2.he.net [72.52.92.118]
9 180 ms 180 ms 179 ms sjo-b21-link.telia.net [213.248.67.105]
10 178 ms 179 ms 179 ms level3-ic-157355-sjo-b21.c.telia.net [213.248.98
.30]
11 246 ms 244 ms 245 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

12 246 ms 245 ms 245 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

13 253 ms 254 ms 255 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
14 245 ms 245 ms 244 ms 192.34.76.10
15 243 ms 248 ms * 199.91.189.242
16 242 ms 243 ms 243 ms 199.91.189.40

[venom_nz]

Name of your Internet Service Provider (ISP): Vodafone NZ
Ticket or reference number from your ISP: N/A
State/Country: New Zealand
Date/Time: About 1 month ago
Frequency (How often does the issue occur?): Randomly happens sometimes in the evenings. 7PM onwards to about 10PM.
Content (Which content were you playing in-game when the issue occurred?): Alexander Savage
Which in-game World were you playing on when the issue occurred?: Behemoth

Traceroute:

Tracing route to 199.91.189.40 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     8 ms     9 ms     7 ms  203-173-139-254.dsl.dyn.ihug.co.nz [203.173.139.254] 
  3     5 ms     9 ms    11 ms  bvi-400.bgnzldv02.akl.vf.net.nz [203.109.180.242] 
  4    17 ms    17 ms    16 ms  bvi-188.bgnzldv02.akl.vf.net.nz [203.109.180.241] 
  5   128 ms   128 ms   131 ms  203-109-250-185.ihug.net [203.109.250.185] 
  6   130 ms   134 ms   136 ms  te0-2-0-31.rcr21.lax04.atlas.cogentco.com [38.88.197.205] 
  7   137 ms   129 ms   133 ms  be2019.ccr21.lax01.atlas.cogentco.com [154.54.88.9] 
  8   167 ms   169 ms   166 ms  be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65] 
  9   179 ms   179 ms   182 ms  be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69] 
 10   192 ms   190 ms   191 ms  be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157] 
 11   209 ms   201 ms   207 ms  be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118] 
 12   219 ms   202 ms   200 ms  be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50] 
 13   205 ms   204 ms   205 ms  be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17] 
 14   206 ms   213 ms   210 ms  38.122.42.34 
 15   277 ms     *      277 ms  192.34.76.10 
 16   272 ms   275 ms   278 ms  199.91.189.242 
 17   276 ms   274 ms   274 ms  199.91.189.40 

Trace complete.

[PandaPause]

Name of your Internet Service Provider (ISP)- Comcast/Xfinity
•Ticket or reference number from your ISP. TBD
•State/Country- Michigan, USA
•Date/Time -12/1/2015 8:30 est/11:30-12 est
•Frequency - Daily
•Content - Alex Savage/Thordan Ex and Open World
•Which in-game World were you playing on when the issue occurred?- Balmung
•Traceroute records TBD

[Bensmack]

Name of your Internet Service Provider (ISP)- Comcast
•Ticket or reference number from your ISP - will not issue a ticket, says it's the FFXIV service
•State/Country- Georgia, US
•Date/Time - since 12/1 anytime after 9am EST, all day
•Frequency - Every day!
•Content - Alex Savage/Thordan Ex, open world, Void Ark, etc
•Which in-game World were you playing on when the issue occurred?- Behemoth
•Traceroute records TBD

[tri-edge999]

Name of your Internet Service Provider (ISP): comcast
Ticket or reference number from your ISP. none said it was FFXIV
State/Country New Jersey
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) starting Nov 29th, around 8:30-9:00PM eastern till around 12:00 AM
Frequency (How often does the issue occur?) everyday
Content (Which content were you playing in-game when the issue occurred?) dungeons, raids, world content
Which in-game World were you playing on when the issue occurred? Balmung

[dark494]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None, "not an ISP problem" they said
State/Country: Washington
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Since Nov 29th, after 6pm PST
Frequency (How often does the issue occur?): Everyday
Content (Which content were you playing in-game when the issue occurred?): All content. Raids, dungeons, trials.
Which in-game World were you playing on when the issue occurred? Hyperion

[Kassatsu]

Name of your Internet Service Provider (ISP) - AT&T U-Verse
Ticket or reference number from your ISP. -TBD
State/Country - Florida, USA
Date/Time - Between 4pm est - 12am est (those are the times I'm on and it occurs.
Frequency - Every night, every few minutes or so.
Content - Dungeons/raids/diadem primarily, I have also seen my cactpot card reveals being noticeably lagged when I do my minicactpot.
Which in-game World were you playing on when the issue occurred? Excalibur
Traceroute records -

http://puu.sh/lPLRO/68d6caf751.png

http://puu.sh/lPMoz/e73c674301.png

[Demoskinos]

Name of Service Provider - Comcast
Ticket - N/A
State/Country - United States, Pennsylvania
Date/Time - Personally started noticing it around Nov 29th almost always after 8pm
Frequency - Nearly every night after 8pm
Content - Dungeons, Crafting basically everything.
Sever- Ultros
Traceroute-

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Demoskinos>tracert 199.91.189.36

Tracing route to 199.91.189.36 over a maximum of 30 hops

1 1 ms <1 ms 2 ms 10.0.0.1
2 12 ms 11 ms 12 ms 96.120.63.109
3 12 ms 14 ms 21 ms te-0-1-1-1-sur01.canonsburg.pa.pitt.comcast.net
[68.85.156.141]
4 23 ms 12 ms 13 ms te-0-1-0-1-ar01.mckeesport.pa.pitt.comcast.net [
69.139.168.169]
5 * * * Request timed out.
6 36 ms 44 ms 43 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

7 39 ms 53 ms 36 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 36 ms 33 ms 35 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 62 ms 62 ms 68 ms 192.34.76.10
10 * 74 ms 61 ms 199.91.189.242
11 61 ms 63 ms 60 ms 199.91.189.36

[KarnageIwashiro]

Name of your Internet Service Provider (ISP): COMCAST
Ticket or reference number from your ISP: n/a
State/Country: Illinois/USA
Date/Time: Started later in the month of November
Frequency: Every day
Content: I lag during all content in the game, especially instances.
Which in-game World were you playing on when the issue occurred?: Lamia