Reporting Latency Related Issue (NA Data Center)

[CrowHala]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: CR535234909
State/Country: Tennessee, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started November 26th (Thanksgiving). Has continued. Still ongoing. Happens especially bad during instances.
Frequency (How often does the issue occur?): Pretty consistently every time we have been on.
Content (Which content were you playing in-game when the issue occurred?): Tonight it was Thordan Extreme and Steps of Faith
Which in-game World were you playing on when the issue occurred? Lamia
Traceroute records (optional):

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 6 ms 12 ms 2 ms READYSHARE [192.168.1.1]
2 18 ms 41 ms 24 ms 96.120.110.21
3 40 ms 18 ms 20 ms 69.139.205.65
4 16 ms 11 ms 19 ms xe-11-0-0-0-sur02.bridgewater.tn.knox.comcast.net [68.86.136.54]
5 31 ms 29 ms 34 ms xe-0-0-11-0-ar02.bluelight.tn.knox.comcast.net [162.151.41.77]
6 24 ms 35 ms 35 ms et-10-1-1-0-ar02.goodslettvll.tn.nash.comcast.net [162.151.94.185]
7 36 ms 41 ms 39 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
8 * 26 ms 39 ms 23.30.207.98
9 161 ms 262 ms 222 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 82 ms 212 ms 219 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 66 ms 58 ms 63 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 77 ms 68 ms 77 ms 192.34.76.10
13 69 ms 71 ms 72 ms 199.91.189.242
14 98 ms 78 ms 87 ms 199.91.189.28

Trace complete.