Reporting Latency Related Issue (NA Data Center)

[Kuleid]

Name of your Internet Service Provider (ISP):

Comcast

Ticket or reference number from your ISP:

#CR532150532

State/Country:

Georgia, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any):

Started around a month ago. Occurs throughout most of the day and night. Is specifically much worse around NA primetime (8PM-12AM EST). On weekends its even worse.

Frequency (How often does this issue occur?):

Nearly constantly. Constant lag spikes, rubber banding, input delays, and so on.

Content (Which content were you playing in-game when the issue occurred?):

Mostly in instanced content such as dungeons. However, I also experience packet loss in the overworld sometimes.

Which in-game World were you playing on when the issue occurred?:

Excalibur.

Traceroute records (optional):


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

10.0.0.1 - 0 | 73 | 73 | 2 | 3 | 12 | 2 |

96.120.5.53 - 0 | 73 | 73 | 9 | 12 | 22 | 14 |

68.85.172.129 - 0 | 73 | 73 | 10 | 11 | 21 | 10 |

xe-7-0-22-0-ar01.b0atlanta.ga.atlanta.comcast.net - 0 | 73 | 73 | 10 | 13 | 41 | 11 |

lag-5.ear2.b0atlanta2.Level3.net - 29 | 35 | 25 | 0 | 12 | 28 | 12 |

ae-11-11.car2.Montreal2.Level3.net - 0 | 73 | 73 | 34 | 58 | 233 | 35 |

ae-11-11.car2.Montreal2.Level3.net - 0 | 73 | 73 | 33 | 59 | 226 | 35 |

ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 73 | 73 | 34 | 37 | 49 | 39

192.34.76.10 - 0 | 73 | 73 | 39 | 44 | 93 | 43 |

199.91.189.242 - 0 | 73 | 73 | 38 | 41 | 62 | 42 |

199.91.189.38 - 0 | 73 | 73 | 40 | 42 | 62 | 44 |