Name of your Internet Service Provider (ISP) Verizon
Ticket or reference number from your ISP: They place the blame on the servers not the internet they're providing.
State/Country: Pennsylvania/US
Date/Time: Since I've played so at least 3 months
Frequency: Between 6pm EST and 12 AM EST
Content: Any and all instances, bosses, actual game play.
Which in-game World were you playing on when the issue occurred? Jenova
Traceroute records
C:\Windows\system32>tracert 4.59.178.74

Tracing route to ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 27 ms 31 ms 27 ms 10.12.13.1
3 28 ms 26 ms 26 ms P15-2.HRBGPA-LCR-01.verizon-gni.net [130.81.44.180]
4 33 ms 35 ms 40 ms T0-7-0-0.HRBGPA-LCR-21.verizon-gni.net [130.81.151.157]
5 * * * Request timed out.
6 * * * Request timed out.
7 32 ms 32 ms 33 ms 0.ae1.BR1.IAD8.ALTER.NET [140.222.229.163]
8 * * * Request timed out.
9 * * * Request timed out.
10 41 ms 41 ms 41 ms ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
11 41 ms 40 ms 41 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
12 * * * Request timed out.
13 * 34 ms * ae-1-11.ebr4.NewYork1.Level3.net [4.69.204.198]
14 78 ms 254 ms 70 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
15 40 ms 40 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
16 70 ms 69 ms 71 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]

Question from me: if there's a level 3 server in Washington DC or in New York City? Why are we not connecting to those and instead to Montreal which is further away?