Reporting Latency Related Issue (NA Data Center)

[Mases]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: Comcast says that there's no issue on their end.
• State/Country: Virginia / USA
• Date/Time: I noticed it for the first time last Friday (November 27th), it persisted that Saturday and got somewhat better through the week with only occasional spikes until tonight around 7-8pm eastern.
• Frequency: Primarily a serious issue during the weekends. I've recently returned to the game last week, and didn't have any problem until the 27th of November.
• Content: All content: dungeons, doing anything in the world. Disconnected while in Idyllshire twice before giving up on playing for the night (RIP Friday Night Fights). I also noticed issues in Alexander earlier in the evening.
• World: Exodus.
• Traceroute records:

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     1 ms     2 ms     1 ms  10.0.0.1
  2    22 ms    18 ms    11 ms  96.120.80.201
  3     9 ms     9 ms     9 ms  xe-5-2-0-sur01.lynchburg.va.richmond.comcast.net [68.85.214.249]
  4    13 ms    11 ms    12 ms  ae-21-0-ar02.charlvilleco.va.richmond.comcast.net [68.85.214.113]
  5    24 ms    17 ms    15 ms  hu-1-1-0-5-10-cr02.ashburn.va.ibone.comcast.net [68.86.93.45]
  6    28 ms    12 ms    14 ms  23.30.207.94
  7   117 ms   225 ms   220 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8   108 ms   213 ms   227 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    28 ms    26 ms    27 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    58 ms    46 ms    77 ms  192.34.76.10
 11    53 ms    46 ms    51 ms  199.91.189.242
 12    54 ms    72 ms    86 ms  199.91.189.39

Trace complete.