Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: None. They insist it is all on XIV's end.
State/Country: MA/USA
Date/Time: Starts 4:30pm -> Ends 2:00am
Frequency: Everyday, every few minutes within time period above.
Content: All content
Which in-game World were you playing on when the issue occurred? Coeurl- Aether Datacenter
Traceroute records:
Tracing route to 199.91.189.27 over a maximum of 30 hops

1 2 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 17 ms 11 ms 96.120.65.253
3 9 ms 9 ms 13 ms 68.85.184.85
4 15 ms 14 ms 18 ms be-135-ar01.needham.ma.boston.comcast.net [68.85
.37.141]
5 21 ms 11 ms 12 ms 4.68.71.217
6 * 134 ms 134 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

7 132 ms 133 ms * ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
8 143 ms 136 ms 134 ms 192.34.76.10
9 134 ms 134 ms 139 ms 199.91.189.242
10 133 ms 136 ms * 199.91.189.27
11 131 ms 131 ms 140 ms 199.91.189.27

Trace complete.
Can we get any information from SE employee if they are actually looking into it, and if anything is going to be done?