Reporting Latency Related Issue (NA Data Center)

[Fonou]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: TBD
State/Country: CA / USA
Date/Time: 10/22/2016 Starts 12:30PM PST -> Still on going
Frequency: All the time
Content: Everything
Cerberus
Traceroute records:
Détermination de l’itinéraire vers 199.91.189.29 avec un maximum de 30 sauts.

1 2 ms 2 ms 1 ms 10.0.0.1
2 20 ms 9 ms 9 ms 96.120.89.169
3 10 ms 10 ms 14 ms be-10004-sur03.santaclara.ca.sfba.comcast.net [162.151.1.161]
4 10 ms 10 ms 10 ms hu-0-4-0-1-ar01.santaclara.ca.sfba.comcast.net [68.87.192.181]
5 16 ms 9 ms 10 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105]
6 79 ms 84 ms 85 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 88 ms 79 ms 80 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 92 ms 87 ms 87 ms 10.2.0.1
9 97 ms 91 ms 91 ms 192.34.76.2
10 93 ms 91 ms 91 ms 199.91.189.234
11 83 ms 82 ms 88 ms 199.91.189.29

Itinéraire déterminé.

[Birk_Druben]

ISP Cox Communications
No Ticket from ISP not MY ISP with the issue
NE/USA
10/26/2016
Only seems to happen to existing accounts.

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 10.105.192.1
3 9 ms 8 ms 7 ms 68.13.10.232
4 7 ms 9 ms 16 ms 68.13.8.5
5 23 ms 41 ms 23 ms 68.1.2.109
6 24 ms 23 ms 23 ms 4.35.186.61
7 146 ms 199 ms 239 ms 4.69.141.1
8 82 ms 172 ms 209 ms 4.69.141.1
9 65 ms 64 ms 66 ms 4.59.178.74
10 * * * Request timed out.
11 64 ms 64 ms 65 ms 192.34.76.2
12 65 ms 65 ms 65 ms 199.91.189.234
13 64 ms 65 ms 65 ms 199.91.189.27

So there seems to be some latency issues on two of the hops. I did a WhoIS search. Found the name of the company is Level 3 Communications out of Boulder, Colorado.

LeveL 3

I did another Trace here 5 minutes later and it's normal. But as this is probably sporadic might be having issues again at some point.

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 8 ms 7 ms 10.105.192.1
3 7 ms 9 ms 9 ms 68.13.10.232
4 13 ms 9 ms 9 ms 68.13.8.5
5 23 ms 23 ms 26 ms 68.1.2.109
6 25 ms 25 ms 24 ms 4.35.186.61
7 64 ms 65 ms 63 ms 4.69.141.1
8 65 ms 66 ms 65 ms 4.69.141.1
9 65 ms 66 ms 64 ms 4.59.178.74
10 * * * Request timed out.
11 68 ms 64 ms 65 ms 192.34.76.2
12 68 ms 64 ms 64 ms 199.91.189.234
13 64 ms 65 ms 65 ms 199.91.189.27

[Ondanya]

Name of your Internet Service Provider: Comcast Xfinity
Ticket or reference number from your ISP: CR646652931
State/Country: USA, Miami, Florida
Date/Time: It's not any specific time, it occurs throughout the day whenever i log in, within about thirty minutes of logging in, sometimes even sooner, and I'd have to reconnect and it repeats again and again.
Frequency: It's getting to the point where I cannot play the game comfortably.
Content: All
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records:

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 5 ms 3 ms 4 ms 10.0.0.1
2 12 ms 14 ms 13 ms 96.120.97.41
3 21 ms 33 ms 18 ms xe-2-1-3-sur04.northdade.fl.pompano.comcast.net [68.85.230.17]
4 12 ms 19 ms 18 ms xe-1-0-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.2.29]
5 17 ms 14 ms 11 ms be-10-ar01.northdade.fl.pompano.comcast.net [162.151.28.141]
6 16 ms 18 ms 18 ms be-20214-cr02.miami.fl.ibone.comcast.net [68.86.90.205]
7 14 ms 10 ms 11 ms hu-0-13-0-0-pe03.nota.fl.ibone.comcast.net [68.86.82.254]
8 20 ms 18 ms 19 ms 50.248.118.242
9 24 ms 14 ms 18 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
10 33 ms 33 ms 40 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
11 54 ms 48 ms 49 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
12 49 ms 48 ms 49 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
13 54 ms 58 ms 53 ms be2916.ccr22.alb02.atlas.cogentco.com [154.54.41.61]
14 57 ms 58 ms 59 ms be2104.ccr22.ymq01.atlas.cogentco.com [154.54.43.21]
15 59 ms 58 ms 58 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
16 57 ms 58 ms 58 ms 38.122.42.34
17 60 ms 58 ms 59 ms 10.2.0.1
18 56 ms 56 ms 56 ms 192.34.76.2
19 57 ms 58 ms 58 ms 199.91.189.234
20 59 ms 58 ms 58 ms 199.91.189.30

Trace complete.

_____

After that I also did a PathPing.
Tracing route to 199.91.189.30 over a maximum of 30 hops

0 DESKTOP-F7N9S9U.hsd1.fl.comcast.net [10.0.0.112]
1 10.0.0.1
2 96.120.97.41
3 xe-2-1-3-sur04.northdade.fl.pompano.comcast.net [68.85.230.17]
4 xe-1-0-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.2.29]
5 be-10-ar01.northdade.fl.pompano.comcast.net [162.151.28.141]
6 be-20214-cr02.miami.fl.ibone.comcast.net [68.86.90.205]
7 hu-0-13-0-0-pe03.nota.fl.ibone.comcast.net [68.86.82.254]
8 50.248.118.242
9 be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
10 be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
11 be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
12 be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
13 be2916.ccr22.alb02.atlas.cogentco.com [154.54.41.61]
14 be2104.ccr22.ymq01.atlas.cogentco.com [154.54.43.21]
15 hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
16 38.122.42.34
17 10.2.0.1
18 192.34.76.2
19 199.91.189.234
20 199.91.189.30

Computing statistics for 500 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-F7N9S9U.hsd1.fl.comcast.net [10.0.0.112]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 14ms 0/ 100 = 0% 0/ 100 = 0% 96.120.97.41
0/ 100 = 0% |
3 14ms 0/ 100 = 0% 0/ 100 = 0% xe-2-1-3-sur04.northdade.fl.pompano.comcast.net [68.85.230.17]
0/ 100 = 0% |
4 15ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.2.29]
0/ 100 = 0% |
5 16ms 0/ 100 = 0% 0/ 100 = 0% be-10-ar01.northdade.fl.pompano.comcast.net [162.151.28.141]
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% be-20214-cr02.miami.fl.ibone.comcast.net [68.86.90.205]
0/ 100 = 0% |
7 17ms 0/ 100 = 0% 0/ 100 = 0% hu-0-13-0-0-pe03.nota.fl.ibone.comcast.net [68.86.82.254]
0/ 100 = 0% |
8 17ms 0/ 100 = 0% 0/ 100 = 0% 50.248.118.242
0/ 100 = 0% |
9 16ms 0/ 100 = 0% 0/ 100 = 0% be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
0/ 100 = 0% |
10 34ms 0/ 100 = 0% 0/ 100 = 0% be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
0/ 100 = 0% |
11 51ms 0/ 100 = 0% 0/ 100 = 0% be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
0/ 100 = 0% |
12 49ms 0/ 100 = 0% 0/ 100 = 0% be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
0/ 100 = 0% |
13 53ms 0/ 100 = 0% 0/ 100 = 0% be2916.ccr22.alb02.atlas.cogentco.com [154.54.41.61]
0/ 100 = 0% |
14 58ms 0/ 100 = 0% 0/ 100 = 0% be2104.ccr22.ymq01.atlas.cogentco.com [154.54.43.21]
0/ 100 = 0% |
15 56ms 0/ 100 = 0% 0/ 100 = 0% hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
0/ 100 = 0% |
16 58ms 0/ 100 = 0% 0/ 100 = 0% 38.122.42.34
0/ 100 = 0% |
17 --- 100/ 100 =100% 100/ 100 =100% 10.2.0.1
0/ 100 = 0% |
18 61ms 0/ 100 = 0% 0/ 100 = 0% 192.34.76.2
0/ 100 = 0% |
19 58ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.234
0/ 100 = 0% |
20 57ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.30

Trace complete.

____

And then I did a PathPing to the one where I get the packetloss

Tracing route to 10.2.0.1 over a maximum of 30 hops

1 6 ms 3 ms 4 ms 10.0.0.1
2 12 ms 14 ms 10 ms 96.120.97.41
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * 96.120.97.41 reports: Destination net unreachable.

Trace complete.

[Ramrodd84]

ISP: Shaw
Ticket or reference number: unavailable
State/ Country: Manitoba, Canada
Date/ time: I have had this issue since I first started playing. November 20th 2016
Content: All content
In-game world: Famfrit

[Tramontane]

Been getting 90001/90002 errors, then constant 2002 errors and various other connection problems like being told I'm already logged in upon attempting to relog, between roughly 6pm and 1am NZ time (5am-12pm UTC) for the last few days.

ISP: Vostronet
Country: New Zealand
Date/Time: Roughly 6pm-1am NZT (5am-12pm UTC) daily, let's say since December 1 2016.
Frequency: I get dropped multiple times each night. Usually each episode lasts between 5-15 minutes before I can actually get back in to the game world for more than a few minutes before getting dropped again.
Content: Everything.
World: Brynhildr.

Tracing route to 199.91.189.46 over a maximum of 30 hops

1 2 ms 1 ms 1 ms auth.vostronet.com [100.102.64.1]
2 1 ms 1 ms 1 ms da1-102-1-rt1.vostro.net.nz [103.208.164.30]
3 1 ms 1 ms 1 ms ten-0-3-0-1283.bdr01.akl05.akl.vocus.net.nz [114
.31.203.76]
4 126 ms 126 ms 126 ms ten-0-2-0-3.cor01.alb01.akl.vocus.net.nz [114.31
.202.88]
5 126 ms 130 ms 126 ms bundle-200.cor01.lax01.ca.vocus.net [114.31.202.
45]
6 126 ms 126 ms 126 ms bundle-101.bdr01.lax01.ca.vocus.net [49.255.255.
9]
7 127 ms 126 ms 127 ms te0-19-0-25.ccr41.lax04.atlas.cogentco.com [38.8
8.197.113]
8 126 ms 127 ms 126 ms be2965.ccr22.lax01.atlas.cogentco.com [154.54.45
.1]
9 137 ms 138 ms 138 ms be2932.ccr22.phx02.atlas.cogentco.com [154.54.45
.161]
10 * * * Request timed out.
11 159 ms 207 ms 175 ms be3047.ccr22.den01.atlas.cogentco.com [154.54.1.
126]
12 171 ms 170 ms 170 ms be3036.ccr22.mci01.atlas.cogentco.com [154.54.31
.90]
13 182 ms 182 ms 182 ms be2832.ccr42.ord01.atlas.cogentco.com [154.54.44
.170]
14 190 ms 190 ms 190 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.
130]
15 197 ms 197 ms 253 ms be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31
.234]
16 * * * Request timed out.
17 * * * Request timed out.
18 206 ms 204 ms 205 ms 38.122.42.34
19 * * * Request timed out.
20 * * * Request timed out.
21 240 ms 205 ms 205 ms 199.91.189.234
22 204 ms 204 ms 204 ms 199.91.189.46

Trace complete.

[Alyzore]

Hello!
I'm having this problem since the emergency maint on EU servers which was like start of December.

ISP: Telemach
Country: Slovenija/ EU
Date/Time: 9am - 11pm (CET)
Frequency: Dc 0-4 times each 10 floors; 2-5 times each 20 floors. I get the error 90002 most of the times, sometimes 90001. Other internet activities are working normaly when I dc from the game.
Content: I mostly do Palace of the Dead it also happened few times when I was standing still or ported out of the PoD.
World: Balmung

Tracing route to 199.91.189.30 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms     8 ms     9 ms  cmtsgw-lj.telemach.net [213.143.64.97]
  4    13 ms    14 ms    13 ms  185.66.148.10.ipv4.telemach.net [185.66.148.10]
  5    14 ms    14 ms    14 ms  185.66.148.219.ipv4.telemach.net [185.66.148.219]
  6    14 ms    15 ms    14 ms  185.66.148.217.ipv4.telemach.net [185.66.148.217]
  7    16 ms    15 ms    17 ms  peer-AS31042.sbb.rs [82.117.193.217]
  8    28 ms    26 ms    24 ms  bg-ne-r-1-hu7-0.sbb.rs [89.216.5.251]
  9    24 ms    26 ms    24 ms  ae4.sof10.ip4.gtt.net [141.136.103.229]
 10   155 ms   155 ms   155 ms  xe-9-0-0.mtl10.ip4.gtt.net [141.136.105.162]
 11   148 ms   146 ms   145 ms  ormuco-gw.ip4.gtt.net [216.221.156.110]
 12   142 ms   146 ms   142 ms  192.34.76.2
 13   142 ms   143 ms   143 ms  199.91.189.234
 14   145 ms   151 ms   152 ms  199.91.189.30

Trace complete.

[Drdoomcakes]

Name of your Internet Service Provider (ISP) - Comcast
Ticket or reference number from your ISP. - N/a (I reset the router, restarted PC and issue persisted)
State/Country - Michigan, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - 1:53pm
Frequency (How often does the issue occur?) - Latency, DC issue over 2 hours reoccurring
Content (Which content were you playing in-game when the issue occurred?) - Dzemael Darkhold, Free company board, Free company estate.
Which in-game World were you playing on when the issue occurred? Aether - Jenova

[Taffu]

Name of your Internet Service Provider (ISP): Cox Communications
Ticket or reference number from your ISP: No ISP Issues
State/Country: Connecticut, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): All day
Frequency (How often does the issue occur?): Constantly, cannot stay in game for more than a few minutes.
Content (Which content were you playing in-game when the issue occurred?): Just returned to the game today (literally), starting new characters with my wife in Gridania.
Which in-game World were you playing on when the issue occurred?: Mateus, Aether Data Center.

[Chadamius]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: No ISP Issues
State/Country: VT, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 1:30PM (I was disconnected and can't rejoin.)
Frequency (How often does the issue occur?): I can't connect.
Content (Which content were you playing in-game when the issue occurred?): I was doing the invisible quest, Sylph area, 50+ Main Story line on the way to steps of faith.

It all began while trying to initiate being invisible and I could not use key items, etc...
(I kept getting DC symbol by my name every time, then it would act okay, then I couldn't use key items and finally DC'd where I can't rejoin.)

I was perfectly fine all day until this happened.

[valli]

Name of your Internet Service Provider (ISP): AT&T
Ticket or reference number from your ISP.: No ISP Issues
State/Country: MO, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Not sure. Tried logging in at 9 am this morning and couldn't.
Frequency (How often does the issue occur?): Just started for me today. Can't connect at all
Content (Which content were you playing in-game when the issue occurred?): None. Haven't been able to log in. Unable to connect.
Which in-game World were you playing on when the issue occurred?: Wasn't online but the info is Balmung, Aether DC
Traceroute records: TBD

UPDATE: Finally able to log in. Just hope it stays that way =)