Reporting Latency Related Issue (NA Data Center)

**Velisra** · 05-23-2016 10:33 AM

There is a significant issue somewhere between the Southern US and the NA servers, and I suspect it's to do with Level3 connections based on tracert and pathping results over the last week.

Every evening as Internet traffic increases, I experience intermittent lag of 1-3 seconds. I don't notice it as much while in battle, but it's extremely noticeable while gathering and crafting, when macros are impossible to use, and abilities and visual effects are delayed by 1-3 seconds over and over.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: None, this is only a problem with FFXIV
State/Country: Georgia, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): since around May 15 or so, this happens every evening from the hours of 7:00 p.m. EST to at least 11:00 p.m. EST
Frequency (How often does the issue occur?): every 5-10 seconds in the evening hours
Content (Which content were you playing in-game when the issue occurred?) everything
Which in-game World were you playing on when the issue occurred?: Diabolos
Traceroute records :

Code:

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     1 ms     1 ms     1 ms  10.0.0.1 
  3    12 ms    14 ms    12 ms  96.120.2.37 
  4    12 ms    12 ms    14 ms  te-0-1-0-6-ur05.augusta.ga.augusta.comcast.net [68.85.60.33] 
  5    15 ms    12 ms    14 ms  te-2-2-ar01.augusta.ga.augusta.comcast.net [68.86.138.101] 
  6    13 ms    14 ms    12 ms  te-0-7-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.234] 
  7    22 ms    19 ms    24 ms  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
  8    32 ms    29 ms    39 ms  23.30.207.98 
  9    46 ms    46 ms    49 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
 10    48 ms    44 ms    54 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
 11    68 ms    67 ms    77 ms  10.2.0.1 
 12    72 ms    67 ms    69 ms  192.34.76.2 
 13    81 ms    66 ms    65 ms  199.91.189.234 
 14     *       66 ms    64 ms  199.91.189.38 

Trace complete.

pathping results:

Code:

Tracing route to 199.91.189.38 over a maximum of 30 hops

  0  192.168.1.2 
  1  192.168.1.1 
  2  10.0.0.1 
  3  96.120.2.37 
  4  te-0-1-0-6-ur05.augusta.ga.augusta.comcast.net [68.85.60.33] 
  5  te-9-3-ar01.augusta.ga.augusta.comcast.net [68.86.138.97] 
  6  te-0-7-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.234] 
  7  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
  8  23.30.207.98 
  9  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
 10  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
 11  10.2.0.1 
 12  192.34.76.2 
 13  199.91.189.234 
 14  199.91.189.38 

Computing statistics for 350 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.1.2 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1 
                                0/ 100 =  0%   |
  2    1ms     0/ 100 =  0%     0/ 100 =  0%  10.0.0.1 
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  96.120.2.37 
                                0/ 100 =  0%   |
  4   14ms     0/ 100 =  0%     0/ 100 =  0%  te-0-1-0-6-ur05.augusta.ga.augusta.comcast.net [68.85.60.33] 
                                0/ 100 =  0%   |
  5   14ms     0/ 100 =  0%     0/ 100 =  0%  te-9-3-ar01.augusta.ga.augusta.comcast.net [68.86.138.97] 
                                0/ 100 =  0%   |
  6   14ms     0/ 100 =  0%     0/ 100 =  0%  te-0-7-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.234] 
                                0/ 100 =  0%   |
  7   23ms     0/ 100 =  0%     0/ 100 =  0%  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
                                0/ 100 =  0%   |
  8   26ms     0/ 100 =  0%     0/ 100 =  0%  23.30.207.98 
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
                                0/ 100 =  0%   |
 10   48ms     0/ 100 =  0%     0/ 100 =  0%  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
                                3/ 100 =  3%   |
 11  ---     100/ 100 =100%    97/ 100 = 97%  10.2.0.1 
                                0/ 100 =  0%   |
 12   69ms     3/ 100 =  3%     0/ 100 =  0%  192.34.76.2 
                                2/ 100 =  2%   |
 13   68ms     5/ 100 =  5%     0/ 100 =  0%  199.91.189.234 
                                0/ 100 =  0%   |
 14   68ms     5/ 100 =  5%     0/ 100 =  0%  199.91.189.38 

Trace complete.

In the year that I've been playing FFXIV, I've never experienced the terrible lag and intermittent connectivity issues as I have within the last couple of weeks. It's very frustrating.

**Zumi** · 05-23-2016 11:04 AM

Been having really bad lag since May 16 maintenance, and it gets much worse during the nighttime hours. Seems to be a problem with the heavy traffic in the last few nodes going to the FFXIV server. Have you ever thought about moving the NA server to a place in the US with better infrastructure and routes so people can connect easier.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. : Don't have one because Comcast says it is not on their end and it is Square Enix's problem
State/Country: Oregon, United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Daily from around 5pm ~ 11:59pm
Frequency (How often does the issue occur?) every day
Content (Which content were you playing in-game when the issue occurred?) Alexander Savage, Dungeons in Duty Finder, and Hunts
Which in-game World were you playing on when the issue occurred? Sargatanas
My Trace Route:

**pekojagd** · 05-23-2016 06:21 PM

ISP - Comcast
Ticket or reference number from your ISP - N/A
State/Country - California, US
Date/Time - 05/20 - 5/22, 5:00PM - 8:00PM Pacific
Frequency - All night through time
Content - Alexander Midas
Which in-game World were you playing on when the issue occurred - Behemoth
Traceroute records

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 5890 | 5890 |    0 |    0 |    2 |    0 |
|                           96.120.88.169 -    1 | 5874 | 5870 |    7 |   10 |   85 |   11 |
|te-0-7-0-10-sur04.hayward.ca.sfba.comcast.net -    1 | 5885 | 5884 |    7 |   12 |   50 |   12 |
|hu-0-2-0-2-ar01.hayward.ca.sfba.comcast.net -    0 | 5888 | 5888 |    7 |   12 | 2158 |   11 |
|                            4.68.127.109 -   15 | 3617 | 3092 |    8 |  206 | 2594 |   12 |
|      ae-11-11.car2.Montreal2.Level3.net -    1 | 5885 | 5884 |   10 |   86 |  429 |   14 |
|      ae-11-11.car2.Montreal2.Level3.net -    1 | 5885 | 5884 |   11 |   85 |  398 |   19 |
|   ORMUCO-COMM.car2.Montreal2.Level3.net -    4 | 5162 | 4980 |   11 |   81 |  119 |   13 |
|                                10.2.0.1 -    6 | 4823 | 4556 |   84 |  101 |  316 |   89 |
|                             192.34.76.2 -    6 | 4803 | 4531 |   84 |   97 |  184 |   90 |
|                          199.91.189.234 -    6 | 4887 | 4636 |   84 |   96 |  390 |   91 |
|                           199.91.189.40 -    6 | 4884 | 4632 |   84 |   95 |  154 |   87 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

**Kiddred** · 05-26-2016 09:31 AM

Name of your Internet Service Provider (ISP)Comcast
Ticket or reference number from your ISP. CR591037380
State/Country VA/ US
Date/Time it started around the month of May gets worse at night when i start to raid constant lag makes progression hard.
Frequency lag alot in raids,dungeons trials almost everything. only lag in ffxiv other games on fine
Content all content
Which in-game World were you playing on when the issue occurred? Gilgamish

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms 9 ms 6 ms 192.168.0.1
2 33 ms 37 ms 37 ms c-73-152-27-1.hsd1.va.comcast.net [73.152.27.1]
3 13 ms 27 ms 17 ms xe-9-2-0-32767-sur01.sterling.va.richmond.comcast.net [68.85.71.13]
4 22 ms 16 ms 17 ms ge-3-15-sr01.sboston.va.richmond.comcast.net [68.86.173.114]
5 31 ms 27 ms 27 ms te-9-1-ur01.ashland.va.richmond.comcast.net [69.139.165.9]
6 22 ms 28 ms 27 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53]
7 26 ms 25 ms 29 ms hu-0-10-0-0-pe04.ashburn.va.ibone.comcast.net [68.86.82.210]
8 27 ms 27 ms 37 ms 50.248.118.174
9 30 ms 27 ms 28 ms be2657.ccr42.dca01.atlas.cogentco.com [154.54.31.109]
10 42 ms 36 ms 37 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
11 48 ms 36 ms 37 ms be2325.ccr21.jfk04.atlas.cogentco.com [154.54.47.30]
12 73 ms 55 ms 58 ms 38.88.194.82
13 53 ms 57 ms 57 ms po23.cr4.mtl.iweb.com [67.205.127.117]
14 47 ms 47 ms 47 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
15 47 ms 47 ms 61 ms 174.142.115.218
16 58 ms 45 ms 49 ms 184.107.107.176

Trace complete.

**Evaa** · 05-26-2016 10:55 AM

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: Comcast says there isn't an issue. Speed tests are fine, ping tests to google are fine.

State/Country: Michigan, US

Date/Time: 7-11pm EST, Dungeons are unplayable around 9pm (worst time)

Frequency: Very seldom happens during other hours than 7-11pm EST. During this time frame though, the lag will occur a few times per minute, where everything has to "suddenly catch up." Around 9pm though, the lag is so bad that there is almost more frozen frames than moving ones. :/ Makes it impossible to do anything but craft, and even that can be a challenge when the crafting window refuses to appear.

Content (Which content were you playing in-game when the issue occurred?): It's the worst in instances. You can notice it somewhat when crafting or in town when people suddenly jump to a new location. I'm not sure if it happens *more* in instances, or if I just can't tell as much when I'm out of them.

Which in-game World were you playing on when the issue occurred? Behemoth.

Tracert: I'm not really laggy right now, it's 10pm so the lag has died down quite a bit. I'll try to get another test tomorrow at 9pm. Hope this helps:

Tracing route to 199.91.189.40 over a maximum of 30 hops

1 5 ms 3 ms 4 ms 10.0.0.1
2 14 ms 19 ms 14 ms 96.120.42.149
3 16 ms 12 ms 14 ms te-5-7-ur03.flint.mi.michigan.comcast.net [68.87.185.77]
4 13 ms 18 ms 13 ms te-0-6-0-9-ar02.pontiac.mi.michigan.comcast.net [68.87.190.237]
5 17 ms 18 ms 16 ms ae2.bar1.Detroit1.Level3.net [4.68.71.33]
6 57 ms 203 ms 107 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 46 ms 214 ms 219 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 42 ms 40 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 68 ms 53 ms 49 ms 10.2.0.1
10 55 ms 59 ms 51 ms 192.34.76.2
11 57 ms 48 ms 59 ms 199.91.189.234
12 54 ms 48 ms 49 ms 199.91.189.40

**TheCutter** · 06-05-2016 03:21 PM

Name of your Internet Service Provider (ISP) - Optus Australia
Ticket or reference number from your ISP. - None - Pings seem ok as are speed tests I've done.
State/Country - NSW Australia
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Since 1st Juse 2016
Frequency (How often does the issue occur?) - All the time - can barely play 5 minutes before getting kicked from the sever.
Content (Which content were you playing in-game when the issue occurred?) Any content. I've been kicked a minute after logging into Limsa.
Which in-game World were you playing on when the issue occurred? - Primal/Excalibur
Traceroute records
Pinging 184.107.107.176 with 32 bytes of data:
Reply from 184.107.107.176: bytes=32 time=259ms TTL=49
Reply from 184.107.107.176: bytes=32 time=256ms TTL=49
Reply from 184.107.107.176: bytes=32 time=266ms TTL=49
Reply from 184.107.107.176: bytes=32 time=250ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Reply from 184.107.107.176: bytes=32 time=249ms TTL=49
Reply from 184.107.107.176: bytes=32 time=254ms TTL=49
Reply from 184.107.107.176: bytes=32 time=248ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Reply from 184.107.107.176: bytes=32 time=263ms TTL=49
Reply from 184.107.107.176: bytes=32 time=280ms TTL=49
Reply from 184.107.107.176: bytes=32 time=258ms TTL=49
Reply from 184.107.107.176: bytes=32 time=258ms TTL=49
Reply from 184.107.107.176: bytes=32 time=263ms TTL=49
Reply from 184.107.107.176: bytes=32 time=251ms TTL=49
Request timed out.
Reply from 184.107.107.176: bytes=32 time=279ms TTL=49
Reply from 184.107.107.176: bytes=32 time=266ms TTL=49
Request timed out.
Reply from 184.107.107.176: bytes=32 time=255ms TTL=49
Reply from 184.107.107.176: bytes=32 time=256ms TTL=49
Reply from 184.107.107.176: bytes=32 time=262ms TTL=49
Reply from 184.107.107.176: bytes=32 time=255ms TTL=49
Reply from 184.107.107.176: bytes=32 time=257ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Reply from 184.107.107.176: bytes=32 time=257ms TTL=49
Reply from 184.107.107.176: bytes=32 time=253ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Request timed out.
Reply from 184.107.107.176: bytes=32 time=284ms TTL=49

Ping statistics for 184.107.107.176:
Packets: Sent = 30, Received = 27, Lost = 3 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 248ms, Maximum = 284ms, Average = 261ms

**TKNItachi** · 06-06-2016 10:35 AM

Name of your Internet Service Provider (ISP) - MyRepublic (Singapore)
Ticket or reference number from your ISP. - None. Service provider did a check and says that there is nothing wrong with the internet connection. I could watch Netflix with no issues.
State/Country - Singapore
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Since about 4 days ago
Frequency (How often does the issue occur?) - All the time the last few days. I get disconnected trying to fish, fighting a mob, talking to retainer.
Content (Which content were you playing in-game when the issue occurred?) Any content. See above response to 'frequency'
Which in-game World were you playing on when the issue occurred? Excalibur

Grateful for assistance!

**Shizzle** · 06-06-2016 11:04 AM

For the past 4 days have been experiencing poor connectivity with the NA data servers making playing unplayable disconnects every 2minutes in raid/dungeon and while out crafting in the world and latency showing as more than 2K and error 90002's. Now while I may suspect it could be a issue from my ISP's end due to extremely poor weather from flooding over weekend I am able to watch Netflix and the like without issues it seems to connecting to NA data servers that is causing grief.

Name of ISP : Optus Australia
Ref number from ISP - TBA on hold with my ISP for past 20minutes
State/Country : NSW/ Australia
Date/time when issue started : 3/6/2016 2100hrs AEST - 1100hrs GMT
Frequency: Constantly for past 4days upon login
Content played during the issues: Raids/Roulettes open world combat and crafting
Aether Data centre/ Server Faerie

Ping and tracert attached

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\***\****>ping 199.91.189.30

Pinging 199.91.189.30 with 32 bytes of data:
Reply from 199.91.189.30: bytes=32 time=665ms TTL=48
Reply from 199.91.189.30: bytes=32 time=279ms TTL=48
Reply from 199.91.189.30: bytes=32 time=283ms TTL=48
Reply from 199.91.189.30: bytes=32 time=285ms TTL=48

Ping statistics for 199.91.189.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 279ms, Maximum = 665ms, Average = 378ms

C:\***\*****>tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 16 ms 16 ms 16 ms bla2.bng.optusnet.com.au [198.142.65.146]
3 * * * Request timed out.
4 16 ms 15 ms 59 ms 198.142.250.169
5 16 ms 15 ms 15 ms 198.142.139.112
6 15 ms 16 ms 15 ms 198.142.139.128
7 168 ms 180 ms 212 ms 203.208.174.149
8 201 ms 191 ms 220 ms 203.208.149.250
9 177 ms 199 ms 208 ms 203.208.149.254
10 217 ms 215 ms 217 ms 203.208.183.38
11 298 ms 308 ms 287 ms if-ae-8-2.tcore2.DT8-Dallas.as6453.net [66.110.57.81]
12 404 ms 292 ms 291 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
13 291 ms 290 ms 292 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
14 291 ms 292 ms 292 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
15 293 ms 294 ms 298 ms 66.198.96.50
16 288 ms 281 ms 282 ms 192.34.76.2
17 269 ms 268 ms 276 ms 199.91.189.234
18 * 285 ms 282 ms 199.91.189.30

Trace complete.

I'm usually averaging a ping of a constant 150ms to 250 ms usually when the connection is fine.

**Laeyra** · 06-06-2016 11:47 AM

This thread started 5 months ago, has anything been resolved? I just started having this issue a couple days ago.

**VraeliaValkyria** · 06-06-2016 03:55 PM

Name of your Internet Service Provider (ISP) : Time Warner Cable (TWC)
Ticket or reference number from your ISP. : I have no ticket reference. However, my brother moved in and plays WoW. He has gotten no problems whatsoever.
State/Country : Ohio, USA
Date/Time : All day everyday for a year, possibly two.
Frequency : Daily.
Content : All content. Old ARR and new Heavensward.
Which in-game World were you playing on when the issue occurred? : I was on Sargatanas. But moved to Leviathan. Both had issues.
Traceroute records (optional) :

Please SE. Please, fix this. If you need more info, please don't hesitate to message here. I will do whatever I can for you to get things fixed.

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