Reporting Latency Related Issue (NA Data Center)

[gygelly]

• Name of your Internet Service Provider - Comcast
• Ticket or reference number from your ISP. - This is the only game expressing issues, and I have monitoring setup to keep track of the quality of my connection in general
• State/Country - AL/USA
• Date/Time - 12/1/2015-12/30/2015 - pretty much every evening during prime time this month.
• Frequency - dropped packets or roundtrips > 1000ms petty constantly (approx every 10 pings/ 30seconds).
• Content - Everything: I notice lag during crafting, thordan, void ark, expressed as actions that don't go off and other characters standing still.
• Which in-game World were you playing on when the issue occurred? - Adamantoise
• Traceroute records


tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms gellyrt.gygelly.com [10.0.77.1]
2 1 ms <1 ms <1 ms 75-146-132-14-Huntsville.hfc.comcastbusiness.net
[75.146.132.14]
3 * * * Request timed out.
4 9 ms 10 ms 10 ms te-0-7-0-10-sur01.florence.al.hunts.comcast.net
[68.85.227.253]
5 20 ms 20 ms 17 ms te-0-7-0-0-sur01.gadsden.al.tusca.comcast.net [6
8.85.227.94]
6 20 ms 24 ms 21 ms xe-0-0-4-0-ar04.huntsville.al.hunts.comcast.net
[68.85.205.57]
7 25 ms 25 ms 33 ms xe-4-0-19-0-ar01.b0atlanta.ga.atlanta.comcast.ne
t [162.151.13.46]
8 * 26 ms 27 ms lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
9 51 ms 49 ms 50 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

10 48 ms 48 ms 47 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

11 54 ms 46 ms 52 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
12 67 ms 69 ms 73 ms 192.34.76.10
13 67 ms 68 ms 69 ms 199.91.189.242
14 69 ms 68 ms 67 ms 199.91.189.30

Trace complete.

This issue is going to force me to unsubscribe.

[SidewinderM86]

ISP: Verizon FiOS
ISP Ticket/Reference: Verizon refuses to acknowledge that THEY could be at fault...
Location: California, US
Issue began only after most recent game Update. There is no specific times that it occurs.
Frequency: All the time while playing
Content: Any Content
Gameworld: Siren
Traceroute:
Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 3 ms lo0-100.LSANCA-VFTTP-306.verizon-gni.net [108.47
.99.1]
3 11 ms 11 ms 13 ms T2-10-0-3.LSANCA-LCR-21.verizon-gni.net [100.41.
4.64]
4 14 ms 16 ms 12 ms ae1-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
90]
5 * * * Request timed out.
6 11 ms 13 ms 12 ms 0.ae5.BR1.LAX15.ALTER.NET [140.222.225.135]
7 19 ms 18 ms 21 ms be701.ccr23.lax05.atlas.cogentco.com [154.54.13.
85]
8 13 ms 12 ms 11 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
.57]
9 52 ms 59 ms 63 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
65]
10 59 ms 59 ms 60 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28
.69]
11 70 ms 70 ms 71 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.
157]
12 79 ms 83 ms 79 ms multi-use.cogentco.com [154.54.40.105]
13 84 ms 83 ms 84 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.
50]
14 99 ms 86 ms 87 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43
.17]
15 84 ms 85 ms 86 ms 38.122.42.34
16 85 ms 85 ms 88 ms 192.34.76.10
17 105 ms 106 ms 106 ms 199.91.189.242
18 93 ms 93 ms 92 ms 199.91.189.29

Trace complete.

I put hop 5 in bold since it timed out.
Rig:

ASUS G751
PCU: Core i7-4720HQ O/C (Stable)
Graphics: Nvidia GTX965M O/C (Stable)
RAM: 2x8Gb (16Gb) Corsair Vengeance DDR3L 1.35V @ 1866Mhz.

Note: My Wife plays on my older gen ASUS G75. Her FPS is lower, etc etc, but she loads into areas sometimes nearly twice as fast. (insane and bothering me greatly!)

[Kalsoa]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None, they refuse to acknowledge it is them.
State/Country: Pennsylvania, USA
Date/Time: Started late November/early December, All times of the day, worse during Prime time hours.
Frequency (How often does the issue occur?): All the time
Content: It happens during all content, instances, open world, etc.
Which in-game World were you playing on when the issue occurred? Brynhildr
Traceroute records:

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 6 ms 7 ms 7 ms 96.120.63.29
3 8 ms 6 ms 8 ms te-0-2-1-1-sur01.ross.pa.pitt.comcast.net [68.85
.156.181]
4 7 ms 7 ms 7 ms te-0-0-0-2-ar03.mckeesport.pa.pitt.comcast.net [
69.139.194.249]
5 * * * Request timed out.
6 53 ms 59 ms 41 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

7 48 ms 55 ms 43 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 28 ms * 38 ms 4.59.178.62
9 54 ms 42 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 74 ms 41 ms 27 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 28 ms 39 ms 28 ms 174.142.115.218
12 40 ms * 28 ms 184.107.107.176

Trace complete.

[Pathia]

Any chance we'll get an update on this anytime soon? It's still going on, and my routing path is the same as in my original post.

[Kiddred]

Name of your Internet Service Provider (ISP)Comcast
Ticket or reference number from your ISP. CR541997721
State/Country VA/ US
Date/Time it started end of November,its so bad i cant play this game on my ps4 so had to start playing on pc but its still bad.
Frequency ALL the time, its getting so bad that even when i craft i have lagg spikes left and right,duties are bad. cant even properly play dps classes if my skill dont light up to use next combo
Content all content
Which in-game World were you playing on when the issue occurred? Gilgamish
Traceroute records

1 13 ms 8 ms 10 ms 192.168.0.1
2 33 ms 38 ms 38 ms c-73-152-27-1.hsd1.va.comcast.net [73.152.27.1]
3 29 ms 108 ms 80 ms xe-9-2-0-32767-sur01.sterling.va.richmond.comcast.net [68.85.71.13]
4 29 ms 25 ms 29 ms ae-32-0-ar02.charlvilleco.va.richmond.comcast.net [69.139.165.141]
5 20 ms 26 ms * hu-1-1-0-5-11-cr02.ashburn.va.ibone.comcast.net [68.86.93.85]
6 28 ms 26 ms 27 ms 23.30.207.94
7 130 ms 207 ms 207 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 45 ms 214 ms 97 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 72 ms 47 ms 47 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 89 ms 57 ms 77 ms 192.34.76.10
11 52 ms 54 ms 60 ms 199.91.189.242
12 56 ms 57 ms 58 ms 199.91.189.139

Trace complete.

[Airst]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP.: None, claims issue isn't with them
• State/Country: FL, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Past week, but I'll list from today 1/7/2016 around 7:30pm
• Frequency (How often does the issue occur?): Pretty often. I dced during a cactpot and lost currency, dced during primal fight, lag constantly.
• Content (Which content were you playing in-game when the issue occurred?): Playing #3 round in cactpot, ravana primal (hard), and generally lagging at all times.
• Which in-game World were you playing on when the issue occurred? Behemoth
• Traceroute records (optional) (Learn how to generate traceroute record)
  1 <1 ms <1 ms <1 ms 192.168.0.1
  2 6 ms 7 ms 7 ms 96.120.36.129
  3 11 ms 13 ms 6 ms xe-5-3-0-sur01.keywest.fl.pompano.comcast.net [6
  8.86.160.109]
  4 11 ms 11 ms 11 ms te-0-1-0-17-ar01.northdade.fl.pompano.comcast.ne
  t [69.139.183.229]
  5 27 ms 11 ms 11 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
  6 * * * Request timed out.
  7 * * * Request timed out.
  8 * * * Request timed out.
  9 * * * Request timed out.
  10 * * * Request timed out.
  11 * * * Request timed out.
  12 248 ms 65 ms 226 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
  13 51 ms 48 ms 47 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  
  14 49 ms 48 ms 49 ms 4.59.178.62
  15 73 ms 73 ms 73 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
  16 56 ms 55 ms 56 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
  17 54 ms 54 ms 58 ms 174.142.115.218
  18 54 ms 56 ms 54 ms 184.107.107.176

NOTE: My husband plays on the same server with the same connection and he rarely (as in only once since we came back to the game) has lagged. He has not been disconnected. If this was an ISP problem, why does it only affect me?

[Disguised_Kohai]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: says there is no problem
State/Country: New Hampshire, USA
Date/Time: Middle of December on
Frequency (How often does the issue occur?): Daily
Content: Gathering in heavensward areas (both sanctuary and our of), thordan ex, void ark, alexander normal, heavensward fates.
Which in-game World were you playing on when the issue occurred? Malboro
Traceroute records:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.7.1]
2 10 ms 10 ms 9 ms 96.120.69.77
3 12 ms 11 ms 10 ms ge-2-2-ur01.williston.vt.boston.comcast.net [68.87.158.121]
4 17 ms 14 ms 12 ms be-31-ar01.needham.ma.boston.comcast.net [68.85.106.93]
5 11 ms 13 ms 11 ms 4.68.71.221
6 142 ms 223 ms 125 ms ae-10-10.car2.Montreal2.Level3.net [4.69.141.1]
7 86 ms 197 ms 44 ms ae-10-10.car2.Montreal2.Level3.net [4.69.141.1]
8 40 ms 39 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 136 ms 40 ms 43 ms 192.34.76.10
10 44 ms 44 ms 40 ms 199.91.189.242
11 40 ms 39 ms 39 ms 199.91.189.30

[Amaya-Asha]

resubmitting since it started again

Name of your Internet Service Provider (ISP) comcast , ps4 player
Ticket or reference number from your ISP. N/A
State/Country Pa/usa
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) started again jan 4th and anytime of day
Frequency (How often does the issue occur?) had stopped but started again. everyday
Content (Which content were you playing in-game when the issue occurred?) duty finder, anything instance, fates and anywhere town and open world
Which in-game World were you playing on when the issue occurred? leviathan

[Oopsy]

Reporting Latency Related Issue (NA Data Center)

Name of Internet Service Provider (ISP)
Verizon

State/Country
Oregon, US

Date/Time
Multiple times
1/20/2016 1:03 Am
1/19/2016 11:46 Pm
And many others

Frequency (How often does the issue occur?)
Occasional - once every 30 mins or so today

Content (Which content were you playing in-game when the issue occurred?)
The Void Ark
The Gold Saucer

Which in-game World were you playing on when the issue occurred?
Primal - Lamia

Traceroute records (optional) (Learn how to generate traceroute record)


Ping statistics for 199.91.189.37:
Packets: Sent = 6275, Received = 6274, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 544ms, Average = 90ms


Ping statistics for 199.91.189.37:
Packets: Sent = 6271, Received = 6270, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 545ms, Average = 89ms

Trace Route

1 <1 ms <1 ms <1 ms router.dlink.com [192.168.0.1]
2 28 ms 34 ms 44 ms Removed for privacy reasons [50.*.*.*]
3 4 ms 4 ms 5 ms ae11---0.car01.bvtn.or.frontiernet.net [74.40.70.41]
4 51 ms 39 ms 34 ms ae2---0.cor01.bvtn.or.frontiernet.net [74.40.1.217]
5 8 ms 9 ms 9 ms ae4---0.cor01.sttl.wa.frontiernet.net [74.40.1.221]
6 8 ms 10 ms 8 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.122]
7 22 ms 23 ms 22 ms ae57.edge1.Seattle3.Level3.net [4.59.232.5]
8 84 ms 84 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 84 ms 84 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 83 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 86 ms 91 ms 117 ms 192.34.76.10
12 85 ms 84 ms 84 ms 199.91.189.242
13 84 ms 87 ms 126 ms 199.91.189.37

UOTrace

[Host Name]..............................................[IP Address ]......[Hop]...[Ping ]...[Avg ][%Loss][Pkts r/s].......[Ping best/worst ]
[router.dlink.com]........................................[192.168.0.1].......[1].....[ 0ms]...[0ms][0%]....[ 2176 / 2176][0ms / 10ms]
[Remved for privacy]....................................[50.*.*.* ]...........[2].....[3ms]....[8ms][0%]....[2176 / 2176][2ms / 152ms]
[ae11---0.car01.bvtn.or.frontiernet.net ]........[74.40.70.41].......[3].....[4ms ]..[7ms][0% ]...[2176 / 2176][2ms / 94ms]
[ae2---0.cor01.bvtn.or.frontiernet.net ]..........[ 74.40.1.217]......[4].....[4ms]....[9ms][0%]....[2176 / 2176][2ms / 140ms]
[ae4---0.cor01.sttl.wa.frontiernet.net ]...........[ 74.40.1.221]......[5].....[9ms]...[ 10ms][0%]..[2176 / 2176][ 5ms / 152ms]
[ae0---0.cbr01.sttl.wa.frontiernet.net ]...........[ 74.40.5.122]......[6].....[12ms].[10ms][0%]...[2176 / 2176][ 5ms / 138ms]
[ae57.edge1.Seattle3.Level3.net ].................[ 4.59.232.5]........[7].....[21ms].[25ms ][0%]..[2176 / 2176][ 19ms / 168ms]
[ae-10-10.car2.Montreal2.Level3.net ]............[ 4.69.153.86 ].....[8].....[85ms].[105ms][0%].[2175 / 2175][ 82ms / 390ms]
[ae-10-10.car2.Montreal2.Level3.net].............[4.69.153.86 ].....[9].....[84ms].[108ms][0%].[2175 / 2175][ 82ms / 331ms]
[ORMUCO-COMM.car2.Montreal2.Level3.net]...[4.59.178.74 ]......[10]....[83ms].[86ms][0%]..[2175 / 2175][ 80ms / 261ms]
[* Unknown Host *]......................................[192.34.76.10 ]....[11]...[ 81ms].[85ms][0%]..[2175 / 2175][ 80ms / 258ms]
[* Unknown Host *]......................................[199.91.189.242].[12]....[84ms].[ 88ms][2%]..[2127 / 2175][ 82ms / 533ms]
[* Unknown Host *]......................................[199.91.189.37]..[13].....[84ms].[88ms][2%]...[2128 / 2175][ 82ms / 256ms]

My lost packets only happen on the last 2 hops on a wired connection. With 2175 packets sent to each hop an no loss until hop 12 and 13 I feel safe to say it is not something on my side.

Hop 8 and above the latency doubles. The last 2 hops have some huge spikes as well.

[Dellus]

Name of your Internet Service Provider (ISP)
Time Warner Cable

Ticket or reference number from your ISP.
There was none given, support stated that there was no issue on their end.

State/Country
ME / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
This issue started back toward the release of Heavensward, but still continues to date, normal times I'm logged in are from 4:00 P.M. EST to 10:00 P.M. EST


Frequency (How often does the issue occur?)
This issue occurs every couple of minutes, starting from 3 to 5 seconds, lasting up to 30 or more seconds.

Content (Which content were you playing in-game when the issue occurred?)
This issue has occurred both in towns and in Duty-Finder Instances.

Which in-game World were you playing on when the issue occurred?
Zalera

Traceroute records (optional) (Learn how to generate traceroute record)


2 34 ms 27 ms 30 ms cpe-74-75-224-1.maine.res.rr.com [74.75.224.1]
3 22 ms 124 ms 32 ms tge0-0-0.brewme1502h.northeast.rr.com [24.31.154
.33]
4 24 ms 20 ms 29 ms agg5.bngrmebc02h.northeast.rr.com [24.58.41.70]

5 18 ms 25 ms 15 ms agg23.sebgme0302r.northeast.rr.com [24.58.40.66]

6 27 ms 27 ms 33 ms be25.rochnyei01r.northeast.rr.com [24.58.32.68]

7 45 ms 43 ms 43 ms bu-ether25.chcgildt87w-bcr00.tbone.rr.com [107.1
4.19.28]
8 50 ms 39 ms 43 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 47 ms 41 ms 42 ms be7843.ccr41.ord03.atlas.cogentco.com [154.54.11
.145]
10 42 ms 41 ms 40 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45
.17]
11 50 ms 49 ms 49 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.
222]
12 58 ms 55 ms 54 ms be2596.ccr21.yyz02.atlas.cogentco.com [154.54.31
.54]
13 63 ms 62 ms 61 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30
.206]
14 61 ms 63 ms 61 ms 38.122.42.34
15 59 ms 60 ms 61 ms 192.34.76.10
16 79 ms 67 ms 68 ms 199.91.189.242