Reporting Latency Related Issue (NA Data Center)

[Evaa]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: Comcast says there isn't an issue. Speed tests are fine, ping tests to google are fine.

State/Country: Michigan, US

Date/Time: 7-11pm EST, Dungeons are unplayable around 9pm (worst time)

Frequency: Very seldom happens during other hours than 7-11pm EST. During this time frame though, the lag will occur a few times per minute, where everything has to "suddenly catch up." Around 9pm though, the lag is so bad that there is almost more frozen frames than moving ones. :/ Makes it impossible to do anything but craft, and even that can be a challenge when the crafting window refuses to appear.

Content (Which content were you playing in-game when the issue occurred?): It's the worst in instances. You can notice it somewhat when crafting or in town when people suddenly jump to a new location. I'm not sure if it happens *more* in instances, or if I just can't tell as much when I'm out of them.

Which in-game World were you playing on when the issue occurred? Behemoth.

Tracert: I'm not really laggy right now, it's 10pm so the lag has died down quite a bit. I'll try to get another test tomorrow at 9pm. Hope this helps:


Tracing route to 199.91.189.40 over a maximum of 30 hops

1 5 ms 3 ms 4 ms 10.0.0.1
2 14 ms 19 ms 14 ms 96.120.42.149
3 16 ms 12 ms 14 ms te-5-7-ur03.flint.mi.michigan.comcast.net [68.87.185.77]
4 13 ms 18 ms 13 ms te-0-6-0-9-ar02.pontiac.mi.michigan.comcast.net [68.87.190.237]
5 17 ms 18 ms 16 ms ae2.bar1.Detroit1.Level3.net [4.68.71.33]
6 57 ms 203 ms 107 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 46 ms 214 ms 219 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 42 ms 40 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 68 ms 53 ms 49 ms 10.2.0.1
10 55 ms 59 ms 51 ms 192.34.76.2
11 57 ms 48 ms 59 ms 199.91.189.234
12 54 ms 48 ms 49 ms 199.91.189.40

[TheCutter]

Name of your Internet Service Provider (ISP) - Optus Australia
Ticket or reference number from your ISP. - None - Pings seem ok as are speed tests I've done.
State/Country - NSW Australia
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Since 1st Juse 2016
Frequency (How often does the issue occur?) - All the time - can barely play 5 minutes before getting kicked from the sever.
Content (Which content were you playing in-game when the issue occurred?) Any content. I've been kicked a minute after logging into Limsa.
Which in-game World were you playing on when the issue occurred? - Primal/Excalibur
Traceroute records
Pinging 184.107.107.176 with 32 bytes of data:
Reply from 184.107.107.176: bytes=32 time=259ms TTL=49
Reply from 184.107.107.176: bytes=32 time=256ms TTL=49
Reply from 184.107.107.176: bytes=32 time=266ms TTL=49
Reply from 184.107.107.176: bytes=32 time=250ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Reply from 184.107.107.176: bytes=32 time=249ms TTL=49
Reply from 184.107.107.176: bytes=32 time=254ms TTL=49
Reply from 184.107.107.176: bytes=32 time=248ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Reply from 184.107.107.176: bytes=32 time=263ms TTL=49
Reply from 184.107.107.176: bytes=32 time=280ms TTL=49
Reply from 184.107.107.176: bytes=32 time=258ms TTL=49
Reply from 184.107.107.176: bytes=32 time=258ms TTL=49
Reply from 184.107.107.176: bytes=32 time=263ms TTL=49
Reply from 184.107.107.176: bytes=32 time=251ms TTL=49
Request timed out.
Reply from 184.107.107.176: bytes=32 time=279ms TTL=49
Reply from 184.107.107.176: bytes=32 time=266ms TTL=49
Request timed out.
Reply from 184.107.107.176: bytes=32 time=255ms TTL=49
Reply from 184.107.107.176: bytes=32 time=256ms TTL=49
Reply from 184.107.107.176: bytes=32 time=262ms TTL=49
Reply from 184.107.107.176: bytes=32 time=255ms TTL=49
Reply from 184.107.107.176: bytes=32 time=257ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Reply from 184.107.107.176: bytes=32 time=257ms TTL=49
Reply from 184.107.107.176: bytes=32 time=253ms TTL=49
Reply from 184.107.107.176: bytes=32 time=268ms TTL=49
Request timed out.
Reply from 184.107.107.176: bytes=32 time=284ms TTL=49

Ping statistics for 184.107.107.176:
Packets: Sent = 30, Received = 27, Lost = 3 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 248ms, Maximum = 284ms, Average = 261ms

[TKNItachi]

Name of your Internet Service Provider (ISP) - MyRepublic (Singapore)
Ticket or reference number from your ISP. - None. Service provider did a check and says that there is nothing wrong with the internet connection. I could watch Netflix with no issues.
State/Country - Singapore
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Since about 4 days ago
Frequency (How often does the issue occur?) - All the time the last few days. I get disconnected trying to fish, fighting a mob, talking to retainer.
Content (Which content were you playing in-game when the issue occurred?) Any content. See above response to 'frequency'
Which in-game World were you playing on when the issue occurred? Excalibur

Grateful for assistance!

[Shizzle]

For the past 4 days have been experiencing poor connectivity with the NA data servers making playing unplayable disconnects every 2minutes in raid/dungeon and while out crafting in the world and latency showing as more than 2K and error 90002's. Now while I may suspect it could be a issue from my ISP's end due to extremely poor weather from flooding over weekend I am able to watch Netflix and the like without issues it seems to connecting to NA data servers that is causing grief.

Name of ISP : Optus Australia
Ref number from ISP - TBA on hold with my ISP for past 20minutes
State/Country : NSW/ Australia
Date/time when issue started : 3/6/2016 2100hrs AEST - 1100hrs GMT
Frequency: Constantly for past 4days upon login
Content played during the issues: Raids/Roulettes open world combat and crafting
Aether Data centre/ Server Faerie

Ping and tracert attached

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\***\****>ping 199.91.189.30

Pinging 199.91.189.30 with 32 bytes of data:
Reply from 199.91.189.30: bytes=32 time=665ms TTL=48
Reply from 199.91.189.30: bytes=32 time=279ms TTL=48
Reply from 199.91.189.30: bytes=32 time=283ms TTL=48
Reply from 199.91.189.30: bytes=32 time=285ms TTL=48

Ping statistics for 199.91.189.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 279ms, Maximum = 665ms, Average = 378ms

C:\***\*****>tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 16 ms 16 ms 16 ms bla2.bng.optusnet.com.au [198.142.65.146]
3 * * * Request timed out.
4 16 ms 15 ms 59 ms 198.142.250.169
5 16 ms 15 ms 15 ms 198.142.139.112
6 15 ms 16 ms 15 ms 198.142.139.128
7 168 ms 180 ms 212 ms 203.208.174.149
8 201 ms 191 ms 220 ms 203.208.149.250
9 177 ms 199 ms 208 ms 203.208.149.254
10 217 ms 215 ms 217 ms 203.208.183.38
11 298 ms 308 ms 287 ms if-ae-8-2.tcore2.DT8-Dallas.as6453.net [66.110.57.81]
12 404 ms 292 ms 291 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
13 291 ms 290 ms 292 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
14 291 ms 292 ms 292 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
15 293 ms 294 ms 298 ms 66.198.96.50
16 288 ms 281 ms 282 ms 192.34.76.2
17 269 ms 268 ms 276 ms 199.91.189.234
18 * 285 ms 282 ms 199.91.189.30

Trace complete.

I'm usually averaging a ping of a constant 150ms to 250 ms usually when the connection is fine.

[AzureRose]

Name of your Internet Service Provider (ISP): CIK Telecom (Shaw)

Ticket or reference number from your ISP: Only this game, connection was fine yesterday and on launch day. Noticed the lag when I relogged.

State/Country: Vancouver, Canada

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): I relogged around 4pm PST, got a few 90k errors and massive lag spikes making this game hard to play.

Frequency (How often does the issue occur?): every 2-3 mins I get the DC symbol

Content (Which content were you playing in-game when the issue occurred?): Nothing special.

Which in-game World were you playing on when the issue occurred: Brynhildr

[motoh]

Name of your Internet Service Provider (ISP)
Xfinity

Ticket or reference number from your ISP.
None, they keep closing them.

State/Country
United States, California

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
All evenings since 3.2 patch

Frequency (How often does the issue occur?)
Every thirty seconds to a minute

Content (Which content were you playing in-game when the issue occurred?)
Varies. Leves, dungeons, beast tribe quests

Which in-game World were you playing on when the issue occurred?
Siren

Traceroute records (optional) (Learn how to generate traceroute record)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 7 ms 9 ms <1 ms router.asus.com [192.168.1.1]
2 9 ms 7 ms 8 ms 96.120.88.197
3 10 ms 9 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 9 ms 8 ms 11 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 18 ms 19 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 87 ms 94 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 97 ms 87 ms 94 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 90 ms 92 ms 92 ms 10.2.0.1
10 96 ms 92 ms 115 ms 192.34.76.2
11 92 ms 93 ms 93 ms 199.91.189.234
12 96 ms 95 ms 92 ms 199.91.189.29

Trace complete.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 12 ms 13 ms 96.120.88.197
3 23 ms 9 ms 10 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 16 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 12 ms 11 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 89 ms 87 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 88 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 84 ms 90 ms 86 ms 10.2.0.1
10 82 ms 82 ms 83 ms 192.34.76.2
11 84 ms 82 ms 82 ms 199.91.189.234
12 91 ms 92 ms 93 ms 199.91.189.29

Trace complete.

C:\Users\motoh>^A

C:\Users\motoh>

C:\Users\motoh>

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 8 ms 8 ms 96.120.88.197
3 10 ms 9 ms 9 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 8 ms 11 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 25 ms 11 ms 11 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 87 ms 94 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 87 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 89 ms 91 ms 82 ms 10.2.0.1
10 83 ms 86 ms 82 ms 192.34.76.2
11 85 ms 85 ms 90 ms 199.91.189.234
12 87 ms 82 ms 83 ms 199.91.189.29

Trace complete.

C:\Users\motoh>

[Hyperon]

Bright House Networks

Florida/USA

I've noticed it ever since 3.3. Might have started since the all world maintenance the week prior.

The frequency is very random. Yesterday it only happened once, but on wednesday it happened 3 times and the day and on tuesday it didn't happen at all

It happens when I zone into duty finder and when I zone to housing districts the most.

I'm in Leviathan

[AscendantManes]

Name of your Internet Service Provider (ISP) : Claro, Inc

Ticket or reference number from your ISP: N/A

State/Country: Puerto Rico

Date/Time: Since 4 July.

Frequency (How often does the issue occur?) : Every single login (Daily)

Content (Which content were you playing in-game when the issue occurred?): Any (Duty Finder is more affected)

Which in-game World were you playing on when the issue occurred? Balmung


Tracert:
1 93 ms 101 ms 98 ms 10.0.0.138
2 31 ms 23 ms 24 ms adsl-207-204-166-128.prtc.net [207.204.166.128]
3 24 ms 33 ms 28 ms 10.210.141.253
4 * * * Request timed out.
5 121 ms 129 ms 131 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
6 101 ms 108 ms 101 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
7 111 ms 116 ms 272 ms 10.2.0.1
8 112 ms 112 ms 123 ms 192.34.76.2
9 116 ms 114 ms 111 ms 199.91.189.234
10 119 ms 117 ms 111 ms 199.91.189.30

[JMendez01]

Name of your Internet Service Provider: Claro Dominicana
Ticket or reference number from your ISP.
State/Country: Dominican Republic
Date/Time: I dont remember the exact time, but occured after the last maintenance
Frequency: 3-5 times
Content: This happend when i'm playing on dungeon's and trial's

Aether Data Center-Sargatanas World

[FFXray]

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A Verified with Timer Warner they are stating issue does not reside with them.
State/Country: Ohio/United States of America
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Post Patch 3.35
Frequency (How often does the issue occur?): Every 10 to 15 seconds while logged in
Content (Which content were you playing in-game when the issue occurred?): Happens with all game activity
Which in-game World were you playing on when the issue occurred: Hyperion

Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 18 ms 11 ms 9 ms 142.254.144.85
3 32 ms 30 ms 35 ms 24.29.0.153
4 14 ms 14 ms 21 ms be26.blasohdp01r.midwest.rr.com [65.29.37.236]
5 18 ms 24 ms 16 ms be28.clmkohpe01r.midwest.rr.com [65.29.1.44]
6 27 ms 32 ms 38 ms bu-ether45.chctilwc00w-bcr00.tbone.rr.com [107.14.19.36]
7 24 ms 25 ms 36 ms 0.ae1.pr0.chi30.tbone.rr.com [66.109.1.78]
8 * * 25 ms lag-12.ear2.Chicago2.Level3.net [4.68.111.17]
9 45 ms 46 ms 46 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 44 ms 44 ms 45 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 48 ms 44 ms 46 ms 192.34.76.2
13 49 ms 42 ms 42 ms 199.91.189.234
14 43 ms 43 ms 52 ms 199.91.189.38