Reporting Latency Related Issue (NA Data Center)

[Galibier]

nvm 10/character

[Avotas]

Name of your Internet Service Provider (ISP)
Comcast

State/Country
Georgia/US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
around 8-9PM Persisting to late

Frequency (How often does the issue occur?)
Daily, Started 3 weeks ago

Content (Which content were you playing in-game when the issue occurred?)
Any content

Which in-game World were you playing on when the issue occurred?
Famfrit


Enclosed is a trace route for a server located in Canada (199.91.189.39)

1 4 ms 4 ms 5 ms 10.0.0.1
2 15 ms 15 ms 14 ms 96.120.4.41
3 19 ms 15 ms 14 ms 68.85.91.121
4 14 ms 16 ms 16 ms xe-4-1-3-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.172.65]
5 22 ms 15 ms 14 ms lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
6 46 ms 218 ms 89 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 39 ms 37 ms 36 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 37 ms 41 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 63 ms 59 ms 59 ms 192.34.76.10
10 60 ms * 68 ms 199.91.189.242
11 59 ms 61 ms 58 ms 199.91.189.39

Hop #6 seems to be having some issues with spikes of latency.

Reply from 4.69.141.1: bytes=32 time=35ms TTL=243
Reply from 4.69.141.1: bytes=32 time=38ms TTL=243
Reply from 4.69.141.1: bytes=32 time=39ms TTL=243
Reply from 4.69.141.1: bytes=32 time=42ms TTL=243
Reply from 4.69.141.1: bytes=32 time=39ms TTL=243
Reply from 4.69.141.1: bytes=32 time=36ms TTL=243
Reply from 4.69.141.1: bytes=32 time=44ms TTL=243
Reply from 4.69.141.1: bytes=32 time=40ms TTL=243
Reply from 4.69.141.1: bytes=32 time=43ms TTL=243
Reply from 4.69.141.1: bytes=32 time=41ms TTL=243
Reply from 4.69.141.1: bytes=32 time=41ms TTL=243
Reply from 4.69.141.1: bytes=32 time=218ms TTL=243
Reply from 4.69.141.1: bytes=32 time=206ms TTL=243
Reply from 4.69.141.1: bytes=32 time=256ms TTL=243
Reply from 4.69.141.1: bytes=32 time=116ms TTL=243
Reply from 4.69.141.1: bytes=32 time=60ms TTL=243
Reply from 4.69.141.1: bytes=32 time=59ms TTL=243
Reply from 4.69.141.1: bytes=32 time=121ms TTL=243
Reply from 4.69.141.1: bytes=32 time=216ms TTL=243
Reply from 4.69.141.1: bytes=32 time=113ms TTL=243

Hop #10 seems to be dropping packets fairly often.

[AsuraFreya]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP: None. wouldn't give me one
State/Country: NJ, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) : February 1st 9-pm - 11:30 pm est (but lags been a issue in this game for a long time)
Frequency (How often does the issue occur?) constantly. game was unplayable
Content (Which content were you playing in-game when the issue occurred?) It was raid night. I was doing savage. Had to call raid night off. Too many were lagging
Which in-game World were you playing on when the issue occurred? Lamia
Please fix

[Gornith]

*Name of your Internet Service Provider (ISP) - Comcast/Xfinity
*Ticket or reference number from your ISP. - N/A - called them, they ran a test, all signs are showing it running in perfectly
*State/Country - Tennessee - US
*Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Started towards the end of January. Had no issues prior. Seems to get really bad to the point of unplayable around 5pm CST. Have not tried logging in later to see when the issue eases up.
*Frequency (How often does the issue occur?) - Has been happening every night for the past week (January, 25th started the disconnects 90002) Late last year, early this year I noticed very little lag, if any, and never a 90002.
*Content (Which content were you playing in-game when the issue occurred?) - All content. Questing, killing, gathering, crafting, walking around, even standing still you can see the game freeze for a few seconds every now and then, then get the 90002
*Which in-game World were you playing on when the issue occurred? - Leviathan. I have tried other characters on other worlds, they all have the same issue (Sargatans, Diablo, Adamantoise)

[Downdrop]

As title says, my route to SE's server destination has changed. Or at least it seems to have changed. The New York hop never appeared before.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  10.1.10.1
  3     9 ms     8 ms     7 ms  96.120.36.173
  4     7 ms     9 ms     7 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms    17 ms     9 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    14 ms    13 ms    12 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       14 ms    18 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    69 ms    51 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    52 ms    50 ms    50 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *       43 ms    43 ms  ae-1-11.ebr4.NewYork1.Level3.net [4.69.204.198]
 16    51 ms    49 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    50 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
 18    50 ms    49 ms    50 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    72 ms  192.34.76.10
 20    72 ms    71 ms    72 ms  199.91.189.242
 21    72 ms    81 ms    72 ms  199.91.189.39

Trace complete.

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 73ms, Average = 72ms

SE may manage to keep me as a customer after all. I hope others who have been experiencing this gawd awful lags over the past few months have also had it sorted out as well.

[Ryndilee]

~Name of your Internet Service Provider (ISP): Time Warner/Road Runner
~Ticket or reference number from your ISP: TBD
~State/Country: Wisconsin, USA
~Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): While I've been having some lag issues for a few months now, the constant 90001s and -2s started around 4:30 pm Central on Feb. 2nd.
~Frequency (How often does the issue occur?): 10-30 minutes in between
~Content (Which content were you playing in-game when the issue occurred?): Idling, running around, questing, chatting. I haven't been kicked out of any dungeons yet, though I assume it's just because I've only been in two dungeons since this started.
~Which in-game World were you playing on when the issue occurred?: Balmung
~Traceroute records (optional):
http://imgur.com/pj2uurg

Thank you!

[LunaKaeridge]

As title says, my route to SE's server destination has changed. Or at least it seems to have changed. The New York hop never appeared before.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  10.1.10.1
  3     9 ms     8 ms     7 ms  96.120.36.173
  4     7 ms     9 ms     7 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms    17 ms     9 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    14 ms    13 ms    12 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       14 ms    18 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    69 ms    51 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    52 ms    50 ms    50 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *       43 ms    43 ms  ae-1-11.ebr4.NewYork1.Level3.net [4.69.204.198]
 16    51 ms    49 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    50 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
 18    50 ms    49 ms    50 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    72 ms  192.34.76.10
 20    72 ms    71 ms    72 ms  199.91.189.242
 21    72 ms    81 ms    72 ms  199.91.189.39

Trace complete.

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 73ms, Average = 72ms

SE may manage to keep me as a customer after all. I hope others who have been experiencing this gawd awful lags over the past few months have also had it sorted out as well.

My hop before the Lv3 in Montreal used to time out *all the time* and now the problem seems to have gone away here as well.

[Indaliceo]

This is getting completely ridiculous.... Haven't been able to actually play the game I'm paying for about half the time since I resubbed last month.

Name of your Internet Service Provider: Comcast
State/Country: Georgia
Date/Time Started about 3 weeks ago, happens at all hours intermitently.
Frequency (How often does the issue occur?) Has happened at all hours serverside. Had it happen during prime time server time, had it happen at 6am server time, there's no rhyme or reason to it, just suddenly packet loss that makes it impossible to play.
Content (Which content were you playing in-game when the issue occurred?): Idling, crafting, checking retainers, fate grinding, dungeons, chatting. Pretty much entire game experience is being ruined... Probably not resubbing at this point.
Server: Jenova
Traceroutes: Ran 3 back to back to back. The stuff isn't consistent at all whenever they show normal, it'll go from perfectly normal ping times to suddenly timing out or 300+ pings.

Tracing route to 199.91.189.27 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    10 ms     8 ms    16 ms  96.120.5.93
  3     8 ms    10 ms     9 ms  68.85.233.121
  4     9 ms    10 ms    12 ms  xe-0-0-0-0-sur01.s1marietta.ga.atlanta.comcast.net [68.85.108.209]
  5    10 ms    10 ms    10 ms  xe-7-1-19-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.229]
  6     *       10 ms    13 ms  lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
  7   174 ms    63 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8   153 ms   390 ms   239 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    36 ms    34 ms    35 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    48 ms    40 ms    39 ms  192.34.76.10
 11    40 ms    41 ms    40 ms  199.91.189.242
 12    43 ms    40 ms    44 ms  199.91.189.27

Tracing route to 199.91.189.27 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    10 ms    12 ms     8 ms  96.120.5.93
  3     9 ms     8 ms     8 ms  68.85.233.121
  4     9 ms     9 ms     8 ms  xe-0-0-0-0-sur01.s1marietta.ga.atlanta.comcast.net [68.85.108.209]
  5    11 ms    11 ms    10 ms  xe-7-1-19-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.229]
  6     *       28 ms    10 ms  lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
  7    33 ms    33 ms    34 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8    33 ms    34 ms    34 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    36 ms    42 ms    34 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    39 ms    39 ms    39 ms  192.34.76.10
 11    40 ms    40 ms    41 ms  199.91.189.242
 12    46 ms    40 ms    39 ms  199.91.189.27

Tracing route to 199.91.189.27 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     9 ms    11 ms     8 ms  96.120.5.93
  3   102 ms     8 ms    25 ms  68.85.233.121
  4     9 ms     9 ms     9 ms  xe-0-0-0-0-sur01.s1marietta.ga.atlanta.comcast.net [68.85.108.209]
  5    10 ms    19 ms    11 ms  xe-7-1-19-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.229]
  6     *       10 ms    11 ms  lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
  7    33 ms    34 ms    33 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8    34 ms    34 ms    34 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    52 ms    41 ms    36 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    40 ms    47 ms    40 ms  192.34.76.10
 11    47 ms    40 ms    41 ms  199.91.189.242
 12    40 ms    40 ms    39 ms  199.91.189.27

Not a single other game has any issues with lag. League of Legends doesn't, CS:GO doesn't, Ragnarok Online doesn't. FFXIV is LITERALLY the only thing I have problems with on my connection.

Edit: Using a VPN like WTFast or Mudfish isn't a valid solution. I'm paying a subscription fee already for this game I shouldn't need to sub to a third party service in order to actually PLAY the dang thing.

[TeeHawk]

Name of your Internet Service Provider (ISP)
Charter Internet

Ticket or reference number from your ISP.
N/A

State/Country
Nevada/USA
Date/Time
Frequently since Heavensward release.
Frequency
Every 2-5 minutes
Content
Crafting/Gathering
Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records:
Tracing route to 199.91.189.39 over a maximum of 30 hops

1 16 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 11 ms 13 ms 96.34.123.1
4 12 ms 14 ms 12 ms 96.34.121.205
5 14 ms 15 ms 12 ms 96.34.121.52
6 17 ms 18 ms 28 ms 4.53.134.41
7 110 ms 97 ms 99 ms 4.69.153.86
8 110 ms 108 ms 98 ms 4.59.178.74
9 103 ms 98 ms 99 ms 192.34.76.10
10 101 ms * 94 ms 199.91.189.242
11 100 ms 101 ms 99 ms 199.91.189.39

Trace complete.

[Twin21]

So are we going to get help and get this problem fix or are we gonna keep posting and waiting for an answer/solution that will never come? Since 3.2 been getting constant disconnects 90002,90001. It would start around 12pm-1pm EST. First disconnect would happen after a bit of lag. Then after that every login would disconnect again every minute without warning. This is getting really annoying as it seems no one is saying anything if this is going to get fix or if they are working on it. I saw on a previous post somewhere that another post like this existed and they simply closed it like it was solved when many said it wasn't. I feeling like quitting this game for good.