Reporting Latency Related Issue (NA Data Center)

[Daeney]

Name of your Internet Service Provider (ISP)

Comcast

Ticket or reference number from your ISP.

none

State/Country

Indiana/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)

Evenings around 7pm EST

Frequency (How often does the issue occur?)

Most every evening for the last month or so

Content (Which content were you playing in-game when the issue occurred?)

World content (fates) and Instanced content (dungeons)

Which in-game World were you playing on when the issue occurred?

Gilgamesh

Traceroute records (optional) (Learn how to generate traceroute record)

Will add tonight

[Amesiel]

Lag every night around 7:00 PM EST till about 10:00PM EST. Makes the game completely unplayable.

• ISP: Comcast.
• Ticket #: None, they wont give me one.
• State: PA.
• Date/Time: The connection issues have been happening for a while now and it seems like nothing is being done, if anything it's even worse now. I replied to this thread in December of last year, the issues are still around.
• Frequency: Every nights around 7PM lasting for 3 or more hours. (it has been almost 2 months now and no update on the matter)
• Content: All Content. The game just craps out.

In-Game World: Famfrit.

[Downdrop]

ISP: Comcast Business
Speed: 50 down, 20 up
Server: Diabolos
The lags begin daily @ 7pm eastern standard, lasting until approximately 10:30pm everyday

Traceroute done on 1/28/16 @ 10pm EST

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    <1 ms    <1 ms    <1 ms  10.1.10.1
  3     8 ms     8 ms     7 ms  96.120.36.173
  4     7 ms     8 ms     8 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms    20 ms    10 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    14 ms    13 ms    14 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7    25 ms    14 ms    13 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    49 ms    50 ms    50 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    50 ms    49 ms    49 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   131 ms   213 ms   215 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    50 ms    50 ms    58 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 18    50 ms    50 ms    59 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    71 ms     *     192.34.76.10
 20    72 ms    72 ms    72 ms  199.91.189.242
 21    73 ms    72 ms    72 ms  199.91.189.39

Trace complete.

Traceroute done on 1/29/16 @ 10pm EST

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    <1 ms    <1 ms    <1 ms  10.1.10.1
  3     9 ms     9 ms     7 ms  96.120.36.173
  4     7 ms     7 ms     7 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5     8 ms     9 ms    11 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    13 ms    13 ms    12 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    51 ms    51 ms    50 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    51 ms    51 ms    50 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   116 ms    86 ms   129 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    49 ms    68 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
 18    50 ms    61 ms    50 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    72 ms  192.34.76.10
 20    72 ms    72 ms    72 ms  199.91.189.242
 21    72 ms    71 ms     *     199.91.189.39
 22    71 ms    72 ms    71 ms  199.91.189.39

Trace complete.

Ping done on 1/29/16 at approximately 10:06pm EST

Pinging 199.91.189.39 with 32 bytes of data:
Request timed out.
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Request timed out.
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 3, Lost = 2 (40% loss),
Approximate round trip times in milli-seconds:
    Minimum = 72ms, Maximum = 72ms, Average = 72ms

Has been an ongoing problem for a very long time now. Fed up, going to quit.

[synnap]

Name of your Internet Service Provider (ISP)
Time Warner Cable (TWC)

Ticket or reference number from your ISP.
They refuse to open a ticket; says the problem isn't on their end.

State/Country
Kentucky, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started around 1/11/16. Happens throughout the day, in normal world and dungeons.

Frequency (How often does the issue occur?)
Once every 5-10 minutes.

Content (Which content were you playing in-game when the issue occurred?)
Dungeons, Open World

Which in-game World were you playing on when the issue occurred?
Siren

Traceroute records (optional) (Learn how to generate traceroute record)


I am not paying for a VPN service to bypass the Montreal Level3 server that's having SO MANY issues. That's simply not an option. Please investigate and contact Level3 and have them investigate it.

[Downdrop]

A new day, and with it, brings new daily 7pm lags. Not sure how many pings, traceroutes, and complaints I can make. This problem is certainly not my fault and it's not going away.

Traceroute performed on 02/01/16 at 7:00pm

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    <1 ms    <1 ms     1 ms  10.1.10.1
  3    16 ms     7 ms     8 ms  96.120.36.173
  4     9 ms     7 ms     8 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms     9 ms    10 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    15 ms    13 ms    13 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       13 ms    23 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    49 ms    50 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    55 ms    49 ms    49 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    49 ms    51 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 18    50 ms    50 ms    49 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    71 ms  192.34.76.10
 20    72 ms    72 ms    72 ms  199.91.189.242
 21    73 ms    72 ms    72 ms  199.91.189.39

Trace complete.

Ping performed on 02/01/16 at approx 7:06pm

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239
Reply from 199.91.189.39: bytes=32 time=83ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Request timed out.

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 4, Lost = 1 (20% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 83ms, Average = 74ms

The next thing I'm going to start wondering is who I need to contact for refunds.

EDIT: Time is in eastern standard.

[Adegx]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP.
State/Country MS/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) 6 pm CST - 8 cst
Frequency (How often does the issue occur?) Nightly
Content (Which content were you playing in-game when the issue occurred?) All
Which in-game World were you playing on when the issue occurred? Admantoise



5 19 ms 24 ms 25 ms te-0-4-0-4-ar02.winchester.tn.malt.comcast.net [162.151.82.165]
6 24 ms 23 ms 22 ms te-0-3-0-1-ar02.dannythomas.tn.malt.comcast.net [162.151.82.17]
7 37 ms 38 ms 38 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * * * Request timed out.
9 197 ms 213 ms 220 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 226 ms 217 ms 235 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 60 ms 72 ms 62 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 79 ms 79 ms 85 ms 192.34.76.10
13 86 ms 79 ms 79 ms 199.91.189.242
14 82 ms 80 ms * 199.91.189.30
15 * 78 ms 83 ms 199.91.189.30

[Desire]

And again another day of lagging started at exactly 6pm cst.....prob wont stop till 11pm as always....

And another question why are we hopping twice at the level 3 hub in Montreal both with the same IP?

ISP= Comcast...see previous post for all other data..

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 31 ms 9 ms 96.120.24.209
3 15 ms 12 ms 10 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 12 ms 42 ms 18 ms 10g-8-2-sr01.elkhart.in.sbend.comcast.net [68.87.235.137]
5 * * * Request timed out.
6 205 ms 213 ms 237 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 103 ms 222 ms 202 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 33 ms 33 ms 39 ms 4.59.178.62
9 59 ms 48 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 47 ms 41 ms 39 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 49 ms 54 ms 41 ms 174.142.115.218
12 46 ms 40 ms 40 ms 184.107.107.176

Trace complete.

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192.168.1.1
2 10 ms 45 ms 10 ms 96.120.24.209
3 19 ms 10 ms 8 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 17 ms 16 ms 14 ms te-2-7-0-4-ar01.area4.il.chicago.comcast.net [68.87.230.41]
5 * * * Request timed out.
6 209 ms 241 ms 234 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 110 ms 49 ms 135 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 34 ms 35 ms 34 ms 4.59.178.62
9 63 ms 47 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 40 ms 41 ms 57 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 60 ms 65 ms 44 ms 174.142.115.218
12 44 ms 43 ms 45 ms 184.107.107.176

Trace complete.

[WhenInDoubt]

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: TBD
State/Country: Colorado, U.S.
Date/Time: Anywhere between about 4:00pm-7:00pm PST.
Frequency: Almost every single day for about 2 weeks now.
Content: All content - open maps, towns, instances, raids and dungeons.
World: Gilgamesh

[FreelanceWizard]

Name of your Internet Service Provider (ISP): Comcast Business
Ticket or reference number from your ISP: TBD
State/Country: Tennessee, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Predominantly from 6-10pm Central (UTC-6). The problem started around 1/26/16 and has gotten progressively worse.
Frequency (How often does the issue occur?): Every night as of 1/28/16.
Content (Which content were you playing in-game when the issue occurred?): Instances as well as open world content.
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records (optional) (Learn how to generate traceroute record):

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
3 10 ms 11 ms 11 ms 96.120.15.45
4 9 ms 9 ms 8 ms te-0-0-0-3-ur02.dannythomas.tn.malt.comcast.net [68.86.112.165]
5 9 ms 11 ms 11 ms te-0-4-0-2-ar02.winchester.tn.malt.comcast.net [162.151.82.53]
6 19 ms 20 ms 19 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7 * 22 ms 20 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * * 69 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 56 ms 54 ms 60 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 54 ms 53 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * 53 ms 162 ms 192.34.76.10
12 74 ms 81 ms 71 ms 199.91.189.242
13 75 ms 78 ms 76 ms 199.91.189.30

Pathping trace:

Tracing route to 199.91.189.30 over a maximum of 30 hops

0 technocracy [192.168.1.51]
1 192.168.1.1
2 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
3 96.120.15.45
4 te-0-0-0-3-ur02.dannythomas.tn.malt.comcast.net [68.86.112.165]
5 te-0-4-0-1-ar02.winchester.tn.malt.comcast.net [162.151.82.49]
6 be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7 be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 192.34.76.10
13 199.91.189.242
14 199.91.189.30

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 technocracy [192.168.1.51]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
0/ 100 = 0% |
3 8ms 1/ 100 = 1% 1/ 100 = 1% 96.120.15.45
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% te-0-0-0-3-ur02.dannythomas.tn.malt.comcast.net [68.86.112.165]
0/ 100 = 0% |
5 12ms 0/ 100 = 0% 0/ 100 = 0% te-0-4-0-1-ar02.winchester.tn.malt.comcast.net [162.151.82.49]
0/ 100 = 0% |
6 20ms 0/ 100 = 0% 0/ 100 = 0% be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
0/ 100 = 0% |
8 81ms 0/ 100 = 0% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
0/ 100 = 0% |
9 81ms 0/ 100 = 0% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
0/ 100 = 0% |
10 84ms 0/ 100 = 0% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
1/ 100 = 1% |
11 54ms 1/ 100 = 1% 0/ 100 = 0% ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
14/ 100 = 14% |
12 75ms 19/ 100 = 19% 4/ 100 = 4% 192.34.76.10
0/ 100 = 0% |
13 74ms 15/ 100 = 15% 0/ 100 = 0% 199.91.189.242
3/ 100 = 3% |
14 73ms 18/ 100 = 18% 0/ 100 = 0% 199.91.189.30

Trace complete.

[Galibier]

Regarding the OP, the issue is not the ISP...I posted this in another thread...

found tonight the same issues, ran a WinMTR trace (think a Ping that goes continuously until you stop it manually). The main issue was not ping, that never went over an average of 50-60. The problem was double digit % of packet loss on the last 3 IP addresses after The final Level 3 node in Montreal. So imo, the issue is their CSP and perhaps Level 3.

If I have zero packet loss until Montreal and what appears to be the Game's portal, the issue isn't my ISP. If necessary I can provide WinMTR logs to the proper person. Note I did indeed have latency spikes on Level 3 nodes omw to SE... spikes into the 200's but averages in the 50's and 60's. However I had packet loss when I hit SE's portal. Level 3 was the last 4 hops I had before reaching Hyperion. So again, contacting my ISP will not do much good.