Reporting Latency Related Issue (NA Data Center)

[DocHorrible]

Jax Moonthief
Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None
State/Country: NM, USA
Date/Time: Every Evening usually after 7pm MST
Frequency: Intermittent - Constant (makes raiding impossible)
Content: Alex Savage, Dungeons, Primals, Game-world
Which in-game World were you playing on when the issue occurred?: Behemoth

Please contact Comcast and get this resolved, contacting them myself does nothing as my connection speed to the rest of the internet is perfectly fine and that's all they care about. I only experience trouble connecting to the FFXIV servers.

[whyami]

Name of your Internet Service Provider (ISP): AT&T U-Verse
Ticket or reference number from your ISP: Spoke with them, had a technician over, the internet is fine. It's only this game.
State/Country: IL, USA
Date/Time: Sunday, December 19, roughly 2:00 pm
Frequency: Constantly but semi-intermittently; there will be sudden, lasting spikes out of nowhere
Content: FATEs, open world content--the issue only appears in zones with many people, such as in Void Ark or when a hunt mark is available. In addition, receiving latency is almost always 2000ms or higher in Heavensward zones.
Which in-game World were you playing on when the issue occurred?: Midgardsorms
Traceroute records:
traceroute to 199.91.189.28 (199.91.189.28), 64 hops max, 72 byte packets
1 --- 66.922 ms 6.521 ms 2.645 ms
2 108-67-224-3.lightspeed.cicril.sbcglobal.net (108.67.224.3) 164.815 ms 135.616 ms 40.952 ms
3 71.145.65.210 (71.145.65.210) 135.840 ms 32.588 ms 136.729 ms
4 12.83.43.49 (12.83.43.49) 33.096 ms 76.128 ms 22.357 ms
5 gar13.cgcil.ip.att.net (12.122.132.121) 180.287 ms 88.437 ms 167.555 ms
6 be3039.ccr41.ord03.atlas.cogentco.com (154.54.12.85) 25.833 ms 58.950 ms 37.471 ms
7 be2765.ccr41.ord01.atlas.cogentco.com (154.54.45.17) 105.420 ms 148.267 ms 34.032 ms
8 be2717.ccr21.cle04.atlas.cogentco.com (154.54.6.222) 142.159 ms 185.093 ms 142.305 ms
9 be2596.ccr21.yyz02.atlas.cogentco.com (154.54.31.54) 144.225 ms 48.063 ms 323.371 ms
10 be2090.ccr21.ymq02.atlas.cogentco.com (154.54.30.206) 158.262 ms 171.705 ms 173.879 ms
11 38.122.42.34 (38.122.42.34) 133.688 ms 172.546 ms 173.303 ms
12 192.34.76.10 (192.34.76.10) 41.952 ms 132.107 ms 43.035 ms
13 199.91.189.242 (199.91.189.242) 131.348 ms 174.147 ms 131.335 ms
14 199.91.189.28 (199.91.189.28) 175.290 ms 43.316 ms 215.043 ms

edit: from right now (12/26/15 8:35 pm CST)

traceroute to 199.91.189.28 (199.91.189.28), 64 hops max, 72 byte packets
1 homeportal 28.469 ms 1.807 ms 3.273 ms
2 108-67-224-3.lightspeed.cicril.sbcglobal.net (108.67.224.3) 29.707 ms 137.610 ms 131.025 ms
3 71.145.65.210 (71.145.65.210) 38.429 ms 136.304 ms 187.325 ms
4 12.83.43.49 (12.83.43.49) 256.038 ms 88.200 ms 74.034 ms
5 gar13.cgcil.ip.att.net (12.122.132.121) 176.567 ms 174.095 ms 308.024 ms
6 be3039.ccr41.ord03.atlas.cogentco.com (154.54.12.85) 174.934 ms 164.230 ms 172.570 ms
7 be2765.ccr41.ord01.atlas.cogentco.com (154.54.45.17) 176.624 ms 130.264 ms 172.904 ms
8 be2717.ccr21.cle04.atlas.cogentco.com (154.54.6.222) 180.770 ms 167.249 ms 174.085 ms
9 be2596.ccr21.yyz02.atlas.cogentco.com (154.54.31.54) 316.458 ms 184.487 ms 88.753 ms
10 be2090.ccr21.ymq02.atlas.cogentco.com (154.54.30.206) 164.621 ms 165.078 ms 87.582 ms
11 38.122.42.34 (38.122.42.34) 89.266 ms 148.261 ms 206.310 ms
12 192.34.76.10 (192.34.76.10) 147.668 ms 129.879 ms 177.726 ms
13 199.91.189.242 (199.91.189.242) 172.980 ms 174.230 ms 173.472 ms
14 199.91.189.28 (199.91.189.28) 313.085 ms 175.679 ms 80.727 ms

[Arithomas]

Name of your Internet Service Provider (ISP) Time Warner Cable

Ticket or reference number from your ISP. N/A

State/Country Ohio/NA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) The issues started after the 3.15 patch. It

Frequency (How often does the issue occur?) It happens all throughout the day. Various times.

Content (Which content were you playing in-game when the issue occurred?) Every Instance and throughout gameplay

Which in-game World were you playing on when the issue occurred? Balmung

[SidewinderM86]

ISP: Verizon FiOS
ISP Ticket/Reference: Verizon refuses to acknowledge that THEY could be at fault...
Location: California, US
Issue began only after most recent game Update. There is no specific times that it occurs.
Frequency: All the time while playing
Content: Any Content
Gameworld: Siren
Traceroute:
Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 3 ms lo0-100.LSANCA-VFTTP-306.verizon-gni.net [108.47
.99.1]
3 11 ms 11 ms 13 ms T2-10-0-3.LSANCA-LCR-21.verizon-gni.net [100.41.
4.64]
4 14 ms 16 ms 12 ms ae1-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
90]
5 * * * Request timed out.
6 11 ms 13 ms 12 ms 0.ae5.BR1.LAX15.ALTER.NET [140.222.225.135]
7 19 ms 18 ms 21 ms be701.ccr23.lax05.atlas.cogentco.com [154.54.13.
85]
8 13 ms 12 ms 11 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
.57]
9 52 ms 59 ms 63 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
65]
10 59 ms 59 ms 60 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28
.69]
11 70 ms 70 ms 71 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.
157]
12 79 ms 83 ms 79 ms multi-use.cogentco.com [154.54.40.105]
13 84 ms 83 ms 84 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.
50]
14 99 ms 86 ms 87 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43
.17]
15 84 ms 85 ms 86 ms 38.122.42.34
16 85 ms 85 ms 88 ms 192.34.76.10
17 105 ms 106 ms 106 ms 199.91.189.242
18 93 ms 93 ms 92 ms 199.91.189.29

Trace complete.

I put hop 5 in bold since it timed out.
Rig:

ASUS G751
PCU: Core i7-4720HQ O/C (Stable)
Graphics: Nvidia GTX965M O/C (Stable)
RAM: 2x8Gb (16Gb) Corsair Vengeance DDR3L 1.35V @ 1866Mhz.

Note: My Wife plays on my older gen ASUS G75. Her FPS is lower, etc etc, but she loads into areas sometimes nearly twice as fast. (insane and bothering me greatly!)

[Kalsoa]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None, they refuse to acknowledge it is them.
State/Country: Pennsylvania, USA
Date/Time: Started late November/early December, All times of the day, worse during Prime time hours.
Frequency (How often does the issue occur?): All the time
Content: It happens during all content, instances, open world, etc.
Which in-game World were you playing on when the issue occurred? Brynhildr
Traceroute records:

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 6 ms 7 ms 7 ms 96.120.63.29
3 8 ms 6 ms 8 ms te-0-2-1-1-sur01.ross.pa.pitt.comcast.net [68.85
.156.181]
4 7 ms 7 ms 7 ms te-0-0-0-2-ar03.mckeesport.pa.pitt.comcast.net [
69.139.194.249]
5 * * * Request timed out.
6 53 ms 59 ms 41 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

7 48 ms 55 ms 43 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 28 ms * 38 ms 4.59.178.62
9 54 ms 42 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 74 ms 41 ms 27 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 28 ms 39 ms 28 ms 174.142.115.218
12 40 ms * 28 ms 184.107.107.176

Trace complete.

[Pathia]

Any chance we'll get an update on this anytime soon? It's still going on, and my routing path is the same as in my original post.

[Kiddred]

Name of your Internet Service Provider (ISP)Comcast
Ticket or reference number from your ISP. CR541997721
State/Country VA/ US
Date/Time it started end of November,its so bad i cant play this game on my ps4 so had to start playing on pc but its still bad.
Frequency ALL the time, its getting so bad that even when i craft i have lagg spikes left and right,duties are bad. cant even properly play dps classes if my skill dont light up to use next combo
Content all content
Which in-game World were you playing on when the issue occurred? Gilgamish
Traceroute records

1 13 ms 8 ms 10 ms 192.168.0.1
2 33 ms 38 ms 38 ms c-73-152-27-1.hsd1.va.comcast.net [73.152.27.1]
3 29 ms 108 ms 80 ms xe-9-2-0-32767-sur01.sterling.va.richmond.comcast.net [68.85.71.13]
4 29 ms 25 ms 29 ms ae-32-0-ar02.charlvilleco.va.richmond.comcast.net [69.139.165.141]
5 20 ms 26 ms * hu-1-1-0-5-11-cr02.ashburn.va.ibone.comcast.net [68.86.93.85]
6 28 ms 26 ms 27 ms 23.30.207.94
7 130 ms 207 ms 207 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 45 ms 214 ms 97 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 72 ms 47 ms 47 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 89 ms 57 ms 77 ms 192.34.76.10
11 52 ms 54 ms 60 ms 199.91.189.242
12 56 ms 57 ms 58 ms 199.91.189.139

Trace complete.

[Disguised_Kohai]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: says there is no problem
State/Country: New Hampshire, USA
Date/Time: Middle of December on
Frequency (How often does the issue occur?): Daily
Content: Gathering in heavensward areas (both sanctuary and our of), thordan ex, void ark, alexander normal, heavensward fates.
Which in-game World were you playing on when the issue occurred? Malboro
Traceroute records:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.7.1]
2 10 ms 10 ms 9 ms 96.120.69.77
3 12 ms 11 ms 10 ms ge-2-2-ur01.williston.vt.boston.comcast.net [68.87.158.121]
4 17 ms 14 ms 12 ms be-31-ar01.needham.ma.boston.comcast.net [68.85.106.93]
5 11 ms 13 ms 11 ms 4.68.71.221
6 142 ms 223 ms 125 ms ae-10-10.car2.Montreal2.Level3.net [4.69.141.1]
7 86 ms 197 ms 44 ms ae-10-10.car2.Montreal2.Level3.net [4.69.141.1]
8 40 ms 39 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 136 ms 40 ms 43 ms 192.34.76.10
10 44 ms 44 ms 40 ms 199.91.189.242
11 40 ms 39 ms 39 ms 199.91.189.30

[Oopsy]

Reporting Latency Related Issue (NA Data Center)

Name of Internet Service Provider (ISP)
Verizon

State/Country
Oregon, US

Date/Time
Multiple times
1/20/2016 1:03 Am
1/19/2016 11:46 Pm
And many others

Frequency (How often does the issue occur?)
Occasional - once every 30 mins or so today

Content (Which content were you playing in-game when the issue occurred?)
The Void Ark
The Gold Saucer

Which in-game World were you playing on when the issue occurred?
Primal - Lamia

Traceroute records (optional) (Learn how to generate traceroute record)


Ping statistics for 199.91.189.37:
Packets: Sent = 6275, Received = 6274, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 544ms, Average = 90ms


Ping statistics for 199.91.189.37:
Packets: Sent = 6271, Received = 6270, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 545ms, Average = 89ms

Trace Route

1 <1 ms <1 ms <1 ms router.dlink.com [192.168.0.1]
2 28 ms 34 ms 44 ms Removed for privacy reasons [50.*.*.*]
3 4 ms 4 ms 5 ms ae11---0.car01.bvtn.or.frontiernet.net [74.40.70.41]
4 51 ms 39 ms 34 ms ae2---0.cor01.bvtn.or.frontiernet.net [74.40.1.217]
5 8 ms 9 ms 9 ms ae4---0.cor01.sttl.wa.frontiernet.net [74.40.1.221]
6 8 ms 10 ms 8 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.122]
7 22 ms 23 ms 22 ms ae57.edge1.Seattle3.Level3.net [4.59.232.5]
8 84 ms 84 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 84 ms 84 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 83 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 86 ms 91 ms 117 ms 192.34.76.10
12 85 ms 84 ms 84 ms 199.91.189.242
13 84 ms 87 ms 126 ms 199.91.189.37

UOTrace

[Host Name]..............................................[IP Address ]......[Hop]...[Ping ]...[Avg ][%Loss][Pkts r/s].......[Ping best/worst ]
[router.dlink.com]........................................[192.168.0.1].......[1].....[ 0ms]...[0ms][0%]....[ 2176 / 2176][0ms / 10ms]
[Remved for privacy]....................................[50.*.*.* ]...........[2].....[3ms]....[8ms][0%]....[2176 / 2176][2ms / 152ms]
[ae11---0.car01.bvtn.or.frontiernet.net ]........[74.40.70.41].......[3].....[4ms ]..[7ms][0% ]...[2176 / 2176][2ms / 94ms]
[ae2---0.cor01.bvtn.or.frontiernet.net ]..........[ 74.40.1.217]......[4].....[4ms]....[9ms][0%]....[2176 / 2176][2ms / 140ms]
[ae4---0.cor01.sttl.wa.frontiernet.net ]...........[ 74.40.1.221]......[5].....[9ms]...[ 10ms][0%]..[2176 / 2176][ 5ms / 152ms]
[ae0---0.cbr01.sttl.wa.frontiernet.net ]...........[ 74.40.5.122]......[6].....[12ms].[10ms][0%]...[2176 / 2176][ 5ms / 138ms]
[ae57.edge1.Seattle3.Level3.net ].................[ 4.59.232.5]........[7].....[21ms].[25ms ][0%]..[2176 / 2176][ 19ms / 168ms]
[ae-10-10.car2.Montreal2.Level3.net ]............[ 4.69.153.86 ].....[8].....[85ms].[105ms][0%].[2175 / 2175][ 82ms / 390ms]
[ae-10-10.car2.Montreal2.Level3.net].............[4.69.153.86 ].....[9].....[84ms].[108ms][0%].[2175 / 2175][ 82ms / 331ms]
[ORMUCO-COMM.car2.Montreal2.Level3.net]...[4.59.178.74 ]......[10]....[83ms].[86ms][0%]..[2175 / 2175][ 80ms / 261ms]
[* Unknown Host *]......................................[192.34.76.10 ]....[11]...[ 81ms].[85ms][0%]..[2175 / 2175][ 80ms / 258ms]
[* Unknown Host *]......................................[199.91.189.242].[12]....[84ms].[ 88ms][2%]..[2127 / 2175][ 82ms / 533ms]
[* Unknown Host *]......................................[199.91.189.37]..[13].....[84ms].[88ms][2%]...[2128 / 2175][ 82ms / 256ms]

My lost packets only happen on the last 2 hops on a wired connection. With 2175 packets sent to each hop an no loss until hop 12 and 13 I feel safe to say it is not something on my side.

Hop 8 and above the latency doubles. The last 2 hops have some huge spikes as well.

[Dellus]

Name of your Internet Service Provider (ISP)
Time Warner Cable

Ticket or reference number from your ISP.
There was none given, support stated that there was no issue on their end.

State/Country
ME / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
This issue started back toward the release of Heavensward, but still continues to date, normal times I'm logged in are from 4:00 P.M. EST to 10:00 P.M. EST


Frequency (How often does the issue occur?)
This issue occurs every couple of minutes, starting from 3 to 5 seconds, lasting up to 30 or more seconds.

Content (Which content were you playing in-game when the issue occurred?)
This issue has occurred both in towns and in Duty-Finder Instances.

Which in-game World were you playing on when the issue occurred?
Zalera

Traceroute records (optional) (Learn how to generate traceroute record)


2 34 ms 27 ms 30 ms cpe-74-75-224-1.maine.res.rr.com [74.75.224.1]
3 22 ms 124 ms 32 ms tge0-0-0.brewme1502h.northeast.rr.com [24.31.154
.33]
4 24 ms 20 ms 29 ms agg5.bngrmebc02h.northeast.rr.com [24.58.41.70]

5 18 ms 25 ms 15 ms agg23.sebgme0302r.northeast.rr.com [24.58.40.66]

6 27 ms 27 ms 33 ms be25.rochnyei01r.northeast.rr.com [24.58.32.68]

7 45 ms 43 ms 43 ms bu-ether25.chcgildt87w-bcr00.tbone.rr.com [107.1
4.19.28]
8 50 ms 39 ms 43 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 47 ms 41 ms 42 ms be7843.ccr41.ord03.atlas.cogentco.com [154.54.11
.145]
10 42 ms 41 ms 40 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45
.17]
11 50 ms 49 ms 49 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.
222]
12 58 ms 55 ms 54 ms be2596.ccr21.yyz02.atlas.cogentco.com [154.54.31
.54]
13 63 ms 62 ms 61 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30
.206]
14 61 ms 63 ms 61 ms 38.122.42.34
15 59 ms 60 ms 61 ms 192.34.76.10
16 79 ms 67 ms 68 ms 199.91.189.242