Reporting Latency Related Issue (NA Data Center)

[Rias_Hellscythe]

-Name of your Internet Service Provider (IP)
Xfinity (Comcast)

-Ticket or reference number from your ISP.
TBD

-State/Country
Michigan

-Date/Time
After the NA server maintenance/server move

-Frequency (How often does the issue occur?)
4PM EST+.

-Content (Which content were you playing in-game when the issue occurred)
Everywhere

-Which in-game World were you playing on when the issue occurred?
Excalibur

--------------PING----------------
Pinging 204.2.229.96 with 32 bytes of data:
Reply from 204.2.229.96: bytes=32 time=84ms TTL=49
Reply from 204.2.229.96: bytes=32 time=75ms TTL=49
Reply from 204.2.229.96: bytes=32 time=80ms TTL=49
Reply from 204.2.229.96: bytes=32 time=76ms TTL=49

Ping statistics for 204.2.229.96:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 84ms, Average = 78ms

----------TRACEROUTE-----------
Tracing route to 204.2.229.96 over a maximum of 30 hops

1 1 ms 1 ms 10 ms 10.0.0.1
2 11 ms 13 ms 21 ms 96.120.41.93
3 13 ms 19 ms 13 ms 68.87.187.133
4 35 ms 14 ms 35 ms 162.151.127.237
5 20 ms 30 ms 23 ms be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
6 21 ms 22 ms 29 ms hu-0-13-0-4-pe03.350ecermak.il.ibone.comcast.net [68.86.88.146]
7 51 ms 34 ms 29 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
8 80 ms 75 ms 74 ms ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
9 19 ms 20 ms 20 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
10 73 ms 69 ms 72 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
11 77 ms 74 ms 74 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 75 ms 75 ms 74 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 77 ms 79 ms 74 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 94 ms 74 ms 77 ms 204.2.229.234
15 75 ms 78 ms 76 ms 204.2.229.96

Trace complete.

-------ADDITIONAL INFO---------

Had 0 issues prior to server maintenance/re-location of NA servers.

[Kaiko_Kenway]

Latency issues: ever since server move, higher than EU servers
Name of your Internet Service Provider (ISP): TELMEX (Teléfonos de México)
Ticket or reference number from your ISP: N/A, I dont have problems with another online games.
State/Country: San Francisco de Campeche, México
Date/Time: Started May 17, 2017 after the server move.
Frequency: Latency issues all the time. I have 2 systems of playing, playstation 4 (With conection "good" after of move, "Excellent" before) and PC (With conection "good" after of move, "Excellent" before)
Content: In all activities, Dungeons, Crafts (In this case is horrible, i don't use macros and the skills no are taken but yes the CP), Trials, Raids.
Which in-game World were you playing on when the issue occurred?: Cactuar
Tracert and ping:

Microsoft Windows [Versión 10.0.15063]
(c) 2017 Microsoft Corporation. Todos los derechos reservados.

C:\Sieru>ping 199.91.189.139

Haciendo ping a 199.91.189.139 con 32 bytes de datos:
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.

Estadísticas de ping para 199.91.189.139:
Paquetes: enviados = 4, recibidos = 0, perdidos = 4
(100% perdidos),

C:\Sieru>tracert 199.91.189.28

Traza a 199.91.189.28 sobre caminos de 30 saltos como máximo.

1 17 ms 8 ms 2 ms rga.ip [192.168.1.254]
2 73 ms 16 ms 75 ms ipdsl-cam-campeche-12-l0.uninet.net.mx [201.154.47.215]
3 89 ms 39 ms 78 ms bb-miami-americas-25-be6.uninet.net.mx [201.154.156.49]
4 39 ms 72 ms 38 ms xe-1-0-6.cr0-mia1.ip4.gtt.net [173.205.56.37]
5 112 ms 116 ms 118 ms xe-7-3-0.mtl10.ip4.gtt.net [141.136.106.106]
6 182 ms 114 ms 121 ms ormuco-gw.ip4.gtt.net [216.221.156.110]
7 142 ms 120 ms 115 ms 192.34.76.2
8 79 ms 100 ms 118 ms 199.91.189.234
9 78 ms 149 ms 125 ms 199.91.189.28

Traza completa.

[Bariaus]

- Movistar / Telefónica
- Chile
- Don't have
- Everywhere
- Always and constant
- Dungeons, raids
- Latency before migration (notice the jump directly to US, good.)
- Latency post migration (notice the 3 jumps that Telefónica makes on Spain/Netherlands)
- I have to get out of aoes 1 second before it triggers. I can barely use 1 ability between my weaponskills. I can barely do my opener. I can't catch up with tank pulls. Damage numbers comes with 0.5seconds delay avg. Sometimes using 1 ability clips with weaponskill. I don't wanna leave this game.


--


Can you please make an official thread regarding the issue with South America and the tracing some ISPs like Telefónica are making through Europe, and adding to a total of 300ms latency? Or at least, can you make a similar thread like this for our region? Thank you.

[Perrys]

While the move of the servers has decreased my ping....
I am experiencing severe packet loss in the evening.
It doesn't matter how I change the route, the path always leads through this IP address(204.2.229.234) and it's constantly reporting packet loss.
I think it's the new server itself.
The strange thing is I don't see anyone else reporting this issue.

State/Country
Utah

Date/Time
From 5/17/2017 onwards

Frequency
Starts at around ~6PM Pacific(7PM my time)


Content (Which content were you playing in-game when the issue occurred?)
Everywhere within in the game.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records
Tracing route to 204.2.229.108 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 37 ms 9 ms 8 ms 96.120.96.85
3 21 ms 8 ms 13 ms po-123-rur102.ogden.ut.utah.comcast.net [68.87.220.133]
4 23 ms 25 ms 20 ms be-7-ar01.sandy.ut.utah.comcast.net [69.139.231.61]
5 54 ms 27 ms 26 ms be-33660-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 26 ms 27 ms 29 ms be-10925-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
7 27 ms 26 ms 30 ms hu-0-16-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.88.6]
8 55 ms * 56 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
9 59 ms 60 ms 66 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
10 65 ms 86 ms 60 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
11 81 ms * * 204.2.229.234
12 65 ms 65 ms 62 ms 204.2.229.108

[HarleySykes]

ISP - Fibertel
ticket number - TBD
country - Argentina
date - since server move
frequency - constant
content - all
world - exodus
tracert -

Tracing route to 204.2.229.109 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 15 ms 14 ms 93-161-89-200.fibertel.com.ar [200.89.161.93]
7 17 ms 15 ms 15 ms 1-165-89-200.fibertel.com.ar [200.89.165.1]
8 9 ms 11 ms 11 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]
9 9 ms 10 ms 13 ms ae6.baires5.bai.seabone.net [185.70.203.32]
10 37 ms 39 ms 38 ms ae7.sanpaolo8.spa.seabone.net [195.22.219.17]
11 37 ms 37 ms 37 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
12 157 ms 151 ms 151 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
13 201 ms 196 ms 198 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
14 197 ms 198 ms 199 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
15 224 ms 225 ms 226 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
16 225 ms 225 ms 225 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
17 230 ms 229 ms 231 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 233 ms 233 ms 232 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 235 ms 235 ms 234 ms 204.2.229.234
20 237 ms 236 ms 237 ms 204.2.229.109

PS: why THE HELL am i hopping to new york???? that route adds 50ms