Reporting Latency Related Issue (NA Data Center)

[BernAlmasy]

Name of your Internet Service Provider (ISP)
Net Virtua

Ticket or reference number from your ISP.
Issue is not ISP, its increased distance to new server location

State/Country
São Paulo/Brazil

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started after server relocation on 05/17/2017. Happens all the time in game

Frequency (How often does the issue occur?)
All the time

Content (Which content were you playing in-game when the issue occurred?)
Every content

Which in-game World were you playing on when the issue occurred?
Behemoth

[Zanadja]

From Sweden ping 180-182 very stable. Up from 120-122. No good but not unworkable.

[RedPandaWasTaken]

• Name of your Internet Service Provider (ISP): VIVO (Telefônica Brasil, what was previously GVT)
• Ticket or reference number from your ISP:N/A, they reported that everything was fine on their end (friends on a different ISP -NET Virtua- have reported that their route is better, but I cannot confirm especially since other people in the forums with said ISP are having the same problem)
• State/Country: ES/Brazil
• Date/Time: Started May 17, 2017 after the server move.
• Frequency: Latency issues all the time. Latency used to be in the mid 100s (150-180) and now is consistently 300+, I get better pings to the EU servers which makes me believe that we're being routed through EU before going to the NA servers. Other friends and players reported the same issues.
• Content: Impacts all activities, Dungeons, casually walking around, Trials, Raids, everything.
• Which in-game World were you playing on when the issue occurred?: Ultros
• Traceroute records: See below.

====================== PING ======================

Pinging 204.2.229.107 with 32 bytes of data:
Reply from 204.2.229.107: bytes=32 time=302ms TTL=51
Reply from 204.2.229.107: bytes=32 time=304ms TTL=50
Reply from 204.2.229.107: bytes=32 time=299ms TTL=51
Reply from 204.2.229.107: bytes=32 time=299ms TTL=51

Ping statistics for 204.2.229.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 299ms, Maximum = 304ms, Average = 301ms

====================== TRACE ======================

Tracing route to 204.2.229.107 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms gvt-b-se01.vta.gvt.net.br [189.59.241.114]
3 7 ms 6 ms 7 ms 177.205.8.205.static.adsl.gvt.net.br [177.205.8.205]
4 21 ms 18 ms 19 ms gvt-te-0-6-0-4.rt02.rjo.gvt.net.br [187.115.218.133]
5 49 ms 50 ms 47 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
6 52 ms 52 ms 52 ms grafortw2-7-3-0.net.telefonicaglobalsolutions.com [216.184.112.214]
7 120 ms 120 ms 223 ms 94.142.127.50
8 155 ms 154 ms 154 ms 94.142.126.205
9 253 ms 232 ms 234 ms 213.140.35.205
10 247 ms 258 ms 247 ms 5.53.3.18
11 254 ms 253 ms 255 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 241 ms 242 ms 240 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 253 ms 254 ms 253 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 295 ms 296 ms 295 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 300 ms 300 ms 300 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 304 ms 304 ms 304 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 300 ms 300 ms 299 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 300 ms 299 ms 299 ms 204.2.229.234
19 302 ms 302 ms 304 ms 204.2.229.107

Trace complete.

==================== EU TRACE ======================

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms gvt-b-se01.vta.gvt.net.br [189.59.241.114]
3 7 ms 7 ms 6 ms 177.205.8.205.static.adsl.gvt.net.br [177.205.8.205]
4 20 ms 18 ms 19 ms gvt-te-0-3-0-2.rt02.rjo.gvt.net.br [179.184.75.100]
5 47 ms 50 ms 47 ms 201.22.76.200.dynamic.dialup.gvt.net.br [201.22.76.200]
6 52 ms 51 ms 52 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
7 125 ms 126 ms 127 ms 94.142.98.153
8 * * * Request timed out.
9 * * * Request timed out.
10 241 ms 241 ms 241 ms 195.16.161.178
11 230 ms 231 ms 230 ms 195.82.61.14
12 234 ms 234 ms 235 ms 195.82.50.234
13 244 ms 243 ms 243 ms 195.82.50.9

Trace complete.

[morcadium]

The connectivity issues were with my ISP. Contacting Comcast with the TRACERT info, they moved me over to a less congested channel and resolved the latency problems I encountered.

Name of your Internet Service Provider (ISP):
Comcast XFinity

Ticket or reference number from your ISP:
N/A - Internet diagnostics are fine. Only FFXIV has significantly delayed ping problems. Everything else is 100 MBPS Down/15 MPBS Up

State/Country:
Maryland, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
9 May 2017 to Present

Frequency (How often does the issue occur?)
Constant. 2-10 seconds of lag, occuring at least once per minute.

Content (Which content were you playing in-game when the issue occurred?)
Open World & Duty Finder

Which in-game World were you playing on when the issue occurred?
Sargantas

Traceroute records (optional) (Learn how to generate traceroute record)

[Yujika]

Name of your Internet Service Provider (ISP): Liberty PR
State/Country: PR/Puerto Rico
Date/Time: Started May 17, 2017 after the server move.
Frequency: Latency issues all the time. Latency used to be between 90-120, is now up to 230 (And it's not even prime time!)
Content: Impairs ability to play game effectively, removes enjoyment.
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records: See below.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Tracing route to 204.2.229.84 over a maximum of 30 hops

1 3 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 10 ms 13 ms 10.2.1.29
4 14 ms 16 ms 16 ms 10.1.13.73
5 13 ms 15 ms 22 ms 10.1.0.194
6 15 ms 16 ms 16 ms 84.16.8.92
7 53 ms 33 ms 38 ms 213.140.33.230
8 64 ms 68 ms 71 ms 94.142.118.82
9 220 ms 138 ms 128 ms 94.142.117.239
10 159 ms 168 ms 158 ms 5.53.3.20
11 175 ms 161 ms 171 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 171 ms 161 ms 156 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 158 ms 161 ms 159 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 223 ms 223 ms 223 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 220 ms 218 ms 225 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 228 ms 215 ms 218 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 227 ms 228 ms 211 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 210 ms 214 ms 221 ms 204.2.229.234
19 222 ms 211 ms 226 ms 204.2.229.84

Trace complete.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Pinging 204.2.229.84 with 32 bytes of data:
Reply from 204.2.229.84: bytes=32 time=221ms TTL=46
Reply from 204.2.229.84: bytes=32 time=212ms TTL=46
Reply from 204.2.229.84: bytes=32 time=226ms TTL=46
Reply from 204.2.229.84: bytes=32 time=216ms TTL=46

Ping statistics for 204.2.229.84:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 212ms, Maximum = 226ms, Average = 218ms

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Praying that this is just a temporary hiccup, my connection is "Poor" to every data center now.

EDIT: Seems I'm being sent through Europe, for some reason - which would make sense given reading where Brazilian players are being sent... I feel I should mention though... Puerto Rico is not part of South America.... Just sayin'.

[Jollyy5]

I play on Exodus from Finland, used to have a solid, stable connection of 135ms, which was fine... But now I'm dealing with over 200-400 fluctuating latency, which is just unacceptable.

I really hope SE is either going to try and do something about it, or at least compensate the players they screwed over.

[Rias_Hellscythe]

-Name of your Internet Service Provider (IP)
Xfinity (Comcast)

-Ticket or reference number from your ISP.
TBD

-State/Country
Michigan

-Date/Time
After the NA server maintenance/server move

-Frequency (How often does the issue occur?)
4PM EST+.

-Content (Which content were you playing in-game when the issue occurred)
Everywhere

-Which in-game World were you playing on when the issue occurred?
Excalibur

--------------PING----------------
Pinging 204.2.229.96 with 32 bytes of data:
Reply from 204.2.229.96: bytes=32 time=84ms TTL=49
Reply from 204.2.229.96: bytes=32 time=75ms TTL=49
Reply from 204.2.229.96: bytes=32 time=80ms TTL=49
Reply from 204.2.229.96: bytes=32 time=76ms TTL=49

Ping statistics for 204.2.229.96:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 84ms, Average = 78ms

----------TRACEROUTE-----------
Tracing route to 204.2.229.96 over a maximum of 30 hops

1 1 ms 1 ms 10 ms 10.0.0.1
2 11 ms 13 ms 21 ms 96.120.41.93
3 13 ms 19 ms 13 ms 68.87.187.133
4 35 ms 14 ms 35 ms 162.151.127.237
5 20 ms 30 ms 23 ms be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
6 21 ms 22 ms 29 ms hu-0-13-0-4-pe03.350ecermak.il.ibone.comcast.net [68.86.88.146]
7 51 ms 34 ms 29 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
8 80 ms 75 ms 74 ms ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
9 19 ms 20 ms 20 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
10 73 ms 69 ms 72 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
11 77 ms 74 ms 74 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 75 ms 75 ms 74 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 77 ms 79 ms 74 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 94 ms 74 ms 77 ms 204.2.229.234
15 75 ms 78 ms 76 ms 204.2.229.96

Trace complete.

-------ADDITIONAL INFO---------

Had 0 issues prior to server maintenance/re-location of NA servers.

[Kaiko_Kenway]

Latency issues: ever since server move, higher than EU servers
Name of your Internet Service Provider (ISP): TELMEX (Teléfonos de México)
Ticket or reference number from your ISP: N/A, I dont have problems with another online games.
State/Country: San Francisco de Campeche, México
Date/Time: Started May 17, 2017 after the server move.
Frequency: Latency issues all the time. I have 2 systems of playing, playstation 4 (With conection "good" after of move, "Excellent" before) and PC (With conection "good" after of move, "Excellent" before)
Content: In all activities, Dungeons, Crafts (In this case is horrible, i don't use macros and the skills no are taken but yes the CP), Trials, Raids.
Which in-game World were you playing on when the issue occurred?: Cactuar
Tracert and ping:

Microsoft Windows [Versión 10.0.15063]
(c) 2017 Microsoft Corporation. Todos los derechos reservados.

C:\Sieru>ping 199.91.189.139

Haciendo ping a 199.91.189.139 con 32 bytes de datos:
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.

Estadísticas de ping para 199.91.189.139:
Paquetes: enviados = 4, recibidos = 0, perdidos = 4
(100% perdidos),

C:\Sieru>tracert 199.91.189.28

Traza a 199.91.189.28 sobre caminos de 30 saltos como máximo.

1 17 ms 8 ms 2 ms rga.ip [192.168.1.254]
2 73 ms 16 ms 75 ms ipdsl-cam-campeche-12-l0.uninet.net.mx [201.154.47.215]
3 89 ms 39 ms 78 ms bb-miami-americas-25-be6.uninet.net.mx [201.154.156.49]
4 39 ms 72 ms 38 ms xe-1-0-6.cr0-mia1.ip4.gtt.net [173.205.56.37]
5 112 ms 116 ms 118 ms xe-7-3-0.mtl10.ip4.gtt.net [141.136.106.106]
6 182 ms 114 ms 121 ms ormuco-gw.ip4.gtt.net [216.221.156.110]
7 142 ms 120 ms 115 ms 192.34.76.2
8 79 ms 100 ms 118 ms 199.91.189.234
9 78 ms 149 ms 125 ms 199.91.189.28

Traza completa.

[Bariaus]

- Movistar / Telefónica
- Chile
- Don't have
- Everywhere
- Always and constant
- Dungeons, raids
- Latency before migration (notice the jump directly to US, good.)
- Latency post migration (notice the 3 jumps that Telefónica makes on Spain/Netherlands)
- I have to get out of aoes 1 second before it triggers. I can barely use 1 ability between my weaponskills. I can barely do my opener. I can't catch up with tank pulls. Damage numbers comes with 0.5seconds delay avg. Sometimes using 1 ability clips with weaponskill. I don't wanna leave this game.


--


Can you please make an official thread regarding the issue with South America and the tracing some ISPs like Telefónica are making through Europe, and adding to a total of 300ms latency? Or at least, can you make a similar thread like this for our region? Thank you.

[Perrys]

While the move of the servers has decreased my ping....
I am experiencing severe packet loss in the evening.
It doesn't matter how I change the route, the path always leads through this IP address(204.2.229.234) and it's constantly reporting packet loss.
I think it's the new server itself.
The strange thing is I don't see anyone else reporting this issue.

State/Country
Utah

Date/Time
From 5/17/2017 onwards

Frequency
Starts at around ~6PM Pacific(7PM my time)


Content (Which content were you playing in-game when the issue occurred?)
Everywhere within in the game.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records
Tracing route to 204.2.229.108 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 37 ms 9 ms 8 ms 96.120.96.85
3 21 ms 8 ms 13 ms po-123-rur102.ogden.ut.utah.comcast.net [68.87.220.133]
4 23 ms 25 ms 20 ms be-7-ar01.sandy.ut.utah.comcast.net [69.139.231.61]
5 54 ms 27 ms 26 ms be-33660-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 26 ms 27 ms 29 ms be-10925-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
7 27 ms 26 ms 30 ms hu-0-16-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.88.6]
8 55 ms * 56 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
9 59 ms 60 ms 66 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
10 65 ms 86 ms 60 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
11 81 ms * * 204.2.229.234
12 65 ms 65 ms 62 ms 204.2.229.108