Reporting Latency Related Issue (NA Data Center)

[Zi-ken]

Name of ISP: Rogers/ Rogers Communications

Ticket: None: I had replaced wires and router.

State/Country: Ontario, Canada

Date/Time: It has started happening again around halfway through the month and this has been issue periodically for the past year.

Frequency: Every time I am logged on it occurs where I just lag everywhere.

Content: Anything.

In game world: Excalibur, Bahamut. Mutiple Characters on different servers all experience the same issue.

[Abraxis]

• ISP - Time Warner - Spectrum
  
  
• Ticket Number - No Ticket number...no issues on their end
  
  
• State/Country - Texas, USA
  
  
• Occurrences - Most recent occurrence 05/05/2017
  
  
• Frequency....More often than it should. At least 8 to 10 times a day. Seriously. Earlier this week, I believe it was Tuesday, I was disconnected with a 90002/1 error SIX TIMES in less than half an hour. Then throughout the day to total more than 20 disconnects in that day. That is absolutely asinine. I have had these issues since day 1 of returning to the game more than 2 weeks ago, but it seems that recently the issues are becoming more prevalent. It is making it incredibly difficult to enjoy the game...because I'm not IN the game!
  
  
• Content - Does not matter what I'm doing. I could be idling in Limsa and still get a 90002 DC error. But most prominently occurs when I load into a dungeon or Raid. Even happens at random times such as when I open my inventory....
  
  
• In-Game World - Aether - Siren
  
  
• Traceroute
  

  traceroute to 199.91.189.74 (199.91.189.74), 30 hops max, 38 byte packets
   1  142.254.141.29 (142.254.141.29)  20.000 ms  20.000 ms  10.000 ms
   2  tge0-0-0.lwvltxid02h.texas.rr.com (24.28.89.169)  40.000 ms  40.000 ms  30.000 ms
   3  agg26.grpvtx1102r.texas.rr.com (24.175.50.73)  10.000 ms  20.000 ms  20.000 ms
   4  agg26.dllbtxlb02r.texas.rr.com (24.175.36.216)  20.000 ms  20.000 ms  30.000 ms
   5  agg21.hstqtxl301r.texas.rr.com (24.175.49.8)  30.000 ms  30.000 ms  30.000 ms
   6  ge-2-1-0.a0.sea90.tbone.rr.com (66.109.1.218)  70.000 ms  30.000 ms  20.000 ms
   7  *  *  *
   8  ae-2-12.bear1.Montreal2.Level3.net (4.69.203.129)  70.000 ms  60.000 ms  70.000 ms
   9  ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74)  70.000 ms  70.000 ms  60.000 ms
  10  *  *  *
  11  *  *  *
  12  *  *  *
  13  *  *  *
  14  *  *  *
  15  *  *  *
  16  *  *  *
  17  *  *  *
  18  *  *  *
  19  *  *  *
  20  *  *  *
  21  *  *  *
  22  *  *  *
  23  *  *  *
  24  *  *  *
  25  *  *  *
  26  *  *  *
  27  *  *  *
  28  *  *  *
  29  *  *  *
  30  *  *  *
  Trace complete.

*Update 05/07/2017 - Have gotten numerous random 90002 errors, and a new one I haven't seen 90006? I guess I gained enough reputation with the 90002 clan they increased my standing.

All jokes aside...this is bullshit. I am constantly being disconnected and utterly random, inane and totally unforeseeable reasons. Something has to give. And after 4 years and having the same issues as when I started the game...chances are SE has no idea what they're doing. So the "give" will be me giving up on renewing my sub...again.

[morcadium]

Name of your Internet Service Provider (ISP):
Comcast XFinity

Ticket or reference number from your ISP:
N/A - Internet diagnostics are fine. Only FFXIV has significantly delayed ping problems. Everything else is 100 MBPS Down/15 MPBS Up

State/Country:
Maryland, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
9 May 2017 to Present

Frequency (How often does the issue occur?)
Constant. 2-10 seconds of lag, occuring at least once per minute.

Content (Which content were you playing in-game when the issue occurred?)
Open World & Duty Finder

Which in-game World were you playing on when the issue occurred?
Sargantas

Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 150 ms 157 ms 160 ms 96.120.107.89
3 132 ms 142 ms 145 ms xe-10-3-1-32767-sur01.frederick.md.bad.comcast.net [162.151.74.45]
4 158 ms 156 ms 161 ms ae-43-0-ar01.capitolhghts.md.bad.comcast.net [68.85.115.250]
5 188 ms 190 ms 197 ms be-33657-cr02.ashburn.va.ibone.comcast.net [68.86.90.57]
6 226 ms 242 ms 237 ms hu-0-11-0-7-pe04.ashburn.va.ibone.comcast.net [68.86.85.110]
7 152 ms 162 ms 167 ms 23.30.206.206
8 194 ms 162 ms 223 ms xe-9-0-0.mtl10.ip4.gtt.net [141.136.105.162]
9 209 ms 217 ms 227 ms iweb-gw.ip4.gtt.net [199.229.229.62]
10 248 ms 257 ms 260 ms 184.107.2.50
11 450 ms 265 ms 262 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
12 207 ms 211 ms 219 ms 174.142.115.218
13 251 ms * 202 ms 184.107.107.176

Trace complete.

[morcadium]

The connectivity issues were with my ISP. Contacting Comcast with the TRACERT info, they moved me over to a less congested channel and resolved the latency problems I encountered.

Name of your Internet Service Provider (ISP):
Comcast XFinity

Ticket or reference number from your ISP:
N/A - Internet diagnostics are fine. Only FFXIV has significantly delayed ping problems. Everything else is 100 MBPS Down/15 MPBS Up

State/Country:
Maryland, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
9 May 2017 to Present

Frequency (How often does the issue occur?)
Constant. 2-10 seconds of lag, occuring at least once per minute.

Content (Which content were you playing in-game when the issue occurred?)
Open World & Duty Finder

Which in-game World were you playing on when the issue occurred?
Sargantas

Traceroute records (optional) (Learn how to generate traceroute record)

[KaiKurosaki]

Name of your Internet Service Provider (ISP)
Virgin
Ticket or reference number from your ISP.
Don't have one
State/Country
United Kingdom
Date/Time
Severe since December 2016 to current May 2017

Frequency

Quite constant, sometimes every 10 to 20 minutes, sometimes get the chance to do a full on 24 man raid (Dun Scaith) or sometimes will randomly crash.

Content (Which content were you playing in-game when the issue occurred?)
Open world and Duty finder as well

Which in-game World were you playing on when the issue occurred?
Jenova

[Sayboar]

Problem: Noticeably large delay on all actions (most noticeably trying to use Abilities after Weaponskills)
ISP: BellMTS
Country: Canada, MB
Date/Time: Started occurring after the data center move
Frequency: Constant, example: Near-impossible to "single weave" - use a single Ability between two Weaponskills on Machinist with Gauss Barrel on (able to consistently use two Abilities between two Weaponskills prior to the move)
Content: Openworld, several duties (tested Brayflox's Longstop, The Minstrel's Ballad: Ultima's Bane, Triple Triad Battlehall)
World: Excalibur (Primal)

[teonimesic]

Name of your Internet Service Provider (ISP)
Embratel

Ticket or reference number from your ISP.
Issue is not ISP, its increased distance to new server location

State/Country
São Paulo/Brazil

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started after server relocation on 05/17/2017. Happens all the time in game

Frequency (How often does the issue occur?)
All the time

Content (Which content were you playing in-game when the issue occurred?)
Every content

Which in-game World were you playing on when the issue occurred?
Gilgamesh

Traceroute records (optional)
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Stefano Benatti>tracert 204.2.229.89

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 1 ms 1 ms 1 ms Heavenstudio3 [192.168.1.2]
2 1 ms 1 ms 1 ms OpenWrt.lan [192.168.0.1]
3 22 ms 21 ms * 186.251.226.21
4 18 ms 22 ms 23 ms 192.168.194.21
5 * 22 ms 18 ms 192.168.192.1
6 3 ms 3 ms 5 ms 186.225.110.149
7 16 ms 18 ms 19 ms 191.241.254.22
8 4 ms 4 ms 4 ms ae11-540.sanpaolo2.spa.seabone.net [195.22.219.176]
9 4 ms 4 ms 8 ms et10-1-0.sanpaolo8.spa.seabone.net [195.22.219.145]
10 19 ms 22 ms 25 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
11 139 ms 138 ms 149 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
12 211 ms 218 ms 213 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 * 197 ms 196 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 202 ms 199 ms 208 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 209 ms 216 ms 207 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 213 ms 202 ms 217 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 222 ms 227 ms 223 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 212 ms 214 ms 207 ms 204.2.229.234
19 218 ms 218 ms 218 ms 204.2.229.89

Trace complete.

[Zanadja]

From Sweden ping 180-182 very stable. Up from 120-122. No good but not unworkable.

[Yujika]

Name of your Internet Service Provider (ISP): Liberty PR
State/Country: PR/Puerto Rico
Date/Time: Started May 17, 2017 after the server move.
Frequency: Latency issues all the time. Latency used to be between 90-120, is now up to 230 (And it's not even prime time!)
Content: Impairs ability to play game effectively, removes enjoyment.
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records: See below.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Tracing route to 204.2.229.84 over a maximum of 30 hops

1 3 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 10 ms 13 ms 10.2.1.29
4 14 ms 16 ms 16 ms 10.1.13.73
5 13 ms 15 ms 22 ms 10.1.0.194
6 15 ms 16 ms 16 ms 84.16.8.92
7 53 ms 33 ms 38 ms 213.140.33.230
8 64 ms 68 ms 71 ms 94.142.118.82
9 220 ms 138 ms 128 ms 94.142.117.239
10 159 ms 168 ms 158 ms 5.53.3.20
11 175 ms 161 ms 171 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 171 ms 161 ms 156 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 158 ms 161 ms 159 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 223 ms 223 ms 223 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 220 ms 218 ms 225 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 228 ms 215 ms 218 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 227 ms 228 ms 211 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 210 ms 214 ms 221 ms 204.2.229.234
19 222 ms 211 ms 226 ms 204.2.229.84

Trace complete.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Pinging 204.2.229.84 with 32 bytes of data:
Reply from 204.2.229.84: bytes=32 time=221ms TTL=46
Reply from 204.2.229.84: bytes=32 time=212ms TTL=46
Reply from 204.2.229.84: bytes=32 time=226ms TTL=46
Reply from 204.2.229.84: bytes=32 time=216ms TTL=46

Ping statistics for 204.2.229.84:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 212ms, Maximum = 226ms, Average = 218ms

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Praying that this is just a temporary hiccup, my connection is "Poor" to every data center now.

EDIT: Seems I'm being sent through Europe, for some reason - which would make sense given reading where Brazilian players are being sent... I feel I should mention though... Puerto Rico is not part of South America.... Just sayin'.

[Jollyy5]

I play on Exodus from Finland, used to have a solid, stable connection of 135ms, which was fine... But now I'm dealing with over 200-400 fluctuating latency, which is just unacceptable.

I really hope SE is either going to try and do something about it, or at least compensate the players they screwed over.