Reporting Latency Related Issue (NA Data Center)

[Dacca]

Lag spikes and getting kicked from the game every 2-5 minutes with error 90002.
[*]Name of your Internet Service Provider (ISP) Vivo
[*]Ticket or reference number from your ISP. None, pretty sure it isn't their problem
[*]State/Country MG, Brazil
[*]Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Since patch day for 3.5
[*]Frequency (How often does the issue occur?) Constant.
[*]Content (Which content were you playing in-game when the issue occurred?) All content areas, though particularly noticable in dungeons.
[*]Which in-game World were you playing on when the issue occurred? Cactuar

Rastreando a rota para 199.91.189.36 com no máximo 30 saltos

1 1 ms 2 ms 2 ms 192.168.0.1
2 2 ms 1 ms 1 ms PowerBox.home [192.168.25.1]
3 7 ms 10 ms 7 ms gvt-b-sr03.bhe.gvt.net.br [179.184.126.85]
4 7 ms 8 ms 6 ms 177.205.10.125.static.adsl.gvt.net.br [177.205.10.125]
5 21 ms 19 ms 21 ms 201.22.64.99.dynamic.dialup.gvt.net.br [201.22.64.99]
6 55 ms 53 ms 54 ms 201.22.76.200.dynamic.dialup.gvt.net.br [201.22.76.200]
7 56 ms 54 ms 55 ms grafortw2-1-3-0.net.telefonicaglobalsolutions.com [216.184.112.208]
8 131 ms 130 ms 130 ms 176.52.250.246
9 124 ms 122 ms 123 ms ix-ae-15-0.tcore1.MLN-Miami.as6453.net [63.243.152.141]
10 172 ms 171 ms 172 ms if-ae-1-2.tcore2.MLN-Miami.as6453.net [63.243.152.62]
11 172 ms 172 ms 171 ms if-ae-3-2.tcore2.DT8-Dallas.as6453.net [66.110.72.6]
12 182 ms 181 ms 183 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
13 171 ms 170 ms 170 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
14 181 ms 183 ms 183 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
15 193 ms 172 ms 172 ms 66.198.96.50
16 173 ms 205 ms 210 ms 192.34.76.2
17 172 ms 171 ms 172 ms 199.91.189.234
18 183 ms 182 ms 182 ms 199.91.189.36

Rastreamento concluído.

[Polgara]

Name of your Internet Service Provider (ISP): Spectrum/Time Warner Cable
Ticket or reference number from your ISP.:
State/Country: OH/USA
Date/Time: Since Saturday
Frequency (How often does the issue occur?): Continuously
Content: Trials, Dungeons, Raids
Which in-game World were you playing on when the issue occurred?: Hyperion
Traceroute records:
Tracing route to 199.91.189.57 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 8 ms 8 ms 142.254.149.85
3 25 ms 26 ms 21 ms agg63.clmjoh0802h.midwest.rr.com [24.95.86.17]
4 9 ms 15 ms 15 ms agg28.clmcohib01r.midwest.rr.com [65.189.106.56]
5 22 ms 15 ms 15 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
6 30 ms 22 ms 23 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
7 22 ms 23 ms 21 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
8 * 2043 ms 2100 ms ge-7-1-6.pr0.chi10.tbone.rr.com [66.109.9.74]
9 * * 36 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129]
10 36 ms 35 ms 37 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 36 ms 36 ms 35 ms 192.34.76.2
13 36 ms 37 ms 37 ms 199.91.189.234
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[JMadFour]

Name of your Internet Service Provider (ISP) - Suddenlink

Ticket or reference number from your ISP. - They say it is not a problem on their end. Even so, I had my Cable Modem/Router replaced and it did not solve the problem.

State/Country - West Virginia, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - This has been going on for almost 2 weeks. Constantly. every single time I play, no matter what time of day it is.

Frequency (How often does the issue occur?) - EVERY TIME I DO ANY GROUP CONTENT.

Content (Which content were you playing in-game when the issue occurred?) - ALL GROUP CONTENT.

Which in-game World were you playing on when the issue occurred? - Leviathan. I am playing on a PS4.

Traceroute records (optional) -

tracepath 199.91.189.93
1: 192.168.0.101 0.167ms pmtu 1500
1: 192.168.0.1 7.668ms
1: 192.168.0.1 12.302ms
2: no reply
3: 173-219-252-170.suddenlink.net 46.920ms
4: 173-219-232-135.suddenlink.net 38.074ms
5: 173-219-234-116.suddenlink.net 110.865ms asymm 8
6: be4716.ccr41.ord03.atlas.cogentco.com 36.036ms
7: be2765.ccr41.ord01.atlas.cogentco.com 42.605ms asymm 9
8: be2717.ccr21.cle04.atlas.cogentco.com 45.426ms asymm 10
9: be2994.ccr22.yyz02.atlas.cogentco.com 54.323ms
10: hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com 55.988ms asymm 14
11: 38.122.42.34 144.007ms asymm 12
12: 38.122.42.34 57.992ms
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
19: no reply
20: no reply
21: no reply
22: no reply
23: no reply
24: no reply
25: no reply
26: no reply
27: no reply
28: no reply
29: no reply
30: no reply
31: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500

I'm probably just going to let my sub run out. I currently have upwards of 20 games on my PS4, at least half of which are Online-Play capable. FFXIV is the ONLY ONE that gives me any kind of latency issue. I played Ghost Recon Wildlands for upwards of 5 hours the other day with not a single hiccup. I have also played Elder Scrolls Online, The Division, Warframe, and Neverwinter, and not one of them gives me any latency and freezing issues like this game does.

My last hope is that maybe I can get transferred BACK to Brynhildr, as I've only ever had this issue since I moved to Leviathan. who would I need to talk to about this?

[Auronous]

Name of your Internet Service Provider (ISP): Cox Communications
Ticket or reference number from your ISP.: No Ticket. Researched issue in Cox support forums, which corroborated that the latency spikes/connectivity issues are occurring outside of their domain.
State/Country: OK / USA
Date/Time: Afternoon-Early Morning Weekdays & Weekends
Frequency: Every few minutes.
Content: Quests, ARR Primal EX Trials, Palace of the Dead, Dungeons... pretty much any content.
Which in-game World were you playing on when the issue occurred? Gilgamesh
Traceroute records:
C:\Windows\system32>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 14 ms 31 ms 33 ms 10.35.192.1
2 23 ms 22 ms 32 ms COX-68-12-9-56-static.coxinet.net [68.12.9.56]
3 30 ms 32 ms 34 ms COX-68-12-9-174-static.coxinet.net [68.12.9.174]

4 85 ms 99 ms 59 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109]
5 261 ms * * lag-151.ear1.Dallas3.Level3.net [4.35.186.61]
6 75 ms 79 ms 95 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129
]
7 82 ms 101 ms 91 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
8 * * * Request timed out.
9 * 73 ms 89 ms 192.34.76.2
10 120 ms 399 ms 110 ms 199.91.189.234
11 79 ms 65 ms 65 ms 199.91.189.74

Trace complete.

I would appreciate a response soon, as the latency issues are now significantly affecting my ability to participate in simple content. I often can't dodge AoE attacks, abilities and weaponskills are not landing, unable to heal others.

EDIT 03/11/2017: After the initial post, I stopped playing for a couple of days to let my frustration with this game die down and see if the issue had been resolved. Unfortunately I am still experiencing latency spikes which are greatly affecting my ability to play. Based on my own and the below Texas player's experience, its quite clear its the Level3 servers at 4.59.178.74 that is having issues. An update on the steps you are taking to resolve this would be greatly appreciated SE.

[Sigzy]

Constantly getting latency problems and disconnects all throughout the day for the past 2 weeks now. Would really wish for it to stop now.

*Name of your Internet Service Provider (ISP) Time Warner Cable with charter spectrum internet.
*Ticket or reference number from your ISP.
*State/Country: Texas/US
*Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started around the end of February 27th. Happens at anytime throughout the day all the way even past midnight.
*Frequency (How often does the issue occur?): Constantly
*Content (Which content were you playing in-game when the issue occurred?): All content both end game and out of dungeon areas.
*Which in-game World were you playing on when the issue occurred?: Balmung

Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 199.91.189.27 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 9 ms 8 ms 142.254.130.173
3 232 ms 21 ms 26 ms tge0-0-4.rcsntxiw01h.texas.rr.com [24.164.210.137]
4 10 ms 11 ms 11 ms agg24.grldtxdw01r.texas.rr.com [24.175.49.209]
5 11 ms 14 ms 14 ms agg21.crtntxjt01r.texas.rr.com [24.175.36.193]
6 15 ms 14 ms 15 ms agg21.dllatxl301r.texas.rr.com [24.175.49.0]
7 16 ms 15 ms 15 ms 66.109.1.216
8 * 11 ms 10 ms 4.68.72.117
9 * 61 ms 66 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129]
10 61 ms 61 ms 61 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 97 ms 69 ms * 192.34.76.2
13 61 ms * 62 ms 199.91.189.234
14 61 ms 62 ms 62 ms 199.91.189.27

Trace complete.

[mcspamm]

Name of your Internet Service Provider (ISP):
Rogers Communications

Ticket or reference number from your ISP.
N/A

State/Country
Canada

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started around 11am EST on Mar 9, 2017 (day of Patch 3.55b). Has been happening all day since then.

Frequency (How often does the issue occur?)
Hard to tell, it's sporadic. In Diadem, there were periods where I would disconnect repeatedly every 5-15 mins. If I had to guess, I'd say I'm see lag spikes or disconnects every 10-20 mins.

Content (Which content were you playing in-game when the issue occurred?)
Diadem, The Dragon's Neck, in my FC workshop, idling in the Gold Saucer.

Which in-game World were you playing on when the issue occurred?
Malboro

Traceroute records (optional)

1 <1 ms <1 ms 1 ms (Router)
2 1 ms 1 ms 1 ms (Modem)
3 12 ms 10 ms 12 ms 99.227.64.1
4 12 ms 33 ms 17 ms 8077-dgw02.ym.rmgt.net.rogers.com [69.63.255.109]
5 30 ms 31 ms 54 ms 209.148.232.77
6 13 ms 10 ms 16 ms 209.148.230.14
7 * * * Request timed out.
8 * 26 ms 27 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
9 18 ms 20 ms 25 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
10 17 ms 20 ms 22 ms 38.122.42.34
11 * * * Request timed out.
12 29 ms 20 ms 19 ms 192.34.76.2
13 21 ms 24 ms 22 ms 199.91.189.234
14 17 ms 22 ms 17 ms 199.91.189.24


1 <1 ms 1 ms 1 ms (Router)
2 1 ms 2 ms 1 ms (Modem)
3 11 ms 12 ms 25 ms 99.227.64.1
4 14 ms 12 ms 15 ms 8077-dgw02.ym.rmgt.net.rogers.com [69.63.255.109]
5 18 ms 23 ms 15 ms 209.148.232.77
6 17 ms 21 ms 14 ms 209.148.230.14
7 * * * Request timed out.
8 19 ms 26 ms 17 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
9 24 ms 20 ms 17 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
10 22 ms 21 ms 18 ms 38.122.42.34
11 * * * Request timed out.
12 40 ms 18 ms 21 ms 192.34.76.2
13 21 ms 17 ms 20 ms 199.91.189.234
14 20 ms 23 ms 19 ms 199.91.189.24

[Callinon]

ISP: Comcast
Ticket: None. It's not their problem
State/Country: IL, USA
Date/Time: 3-12-2017, 11:30a - 12:20a but really this has been going on for a long time now
Frequency: Constantly
Content: All content but especially instanced dungeons and raids. Specifically A1S for this post.
World: Ultros
Traceroute:
C:\Users\Jon>tracert 199.91.189.24

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 <1 ms <1 ms <1 ms 10.0.0.1
3 10 ms 9 ms 12 ms 96.120.28.53
4 12 ms 9 ms 9 ms te-0-7-0-8-sur03.chicago301.il.chicago.comcast.net [68.85.180.45]
5 11 ms 9 ms 9 ms te-0-7-0-3-sur04.chicago301.il.chicago.comcast.net [68.87.211.50]
6 11 ms * 12 ms 162.151.45.69
7 * * * Request timed out.
8 * * 65 ms ae-1-11.bear1.Montreal2.Level3.net [4.69.203.133]
9 32 ms 32 ms 34 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 53 ms 37 ms 37 ms 192.34.76.2
12 36 ms 37 ms 39 ms 199.91.189.234
13 36 ms 37 ms 39 ms 199.91.189.24

Trace complete.

There's enough evidence at this point to conclude that level3 both can't handle your traffic and doesn't care to fix the problem. This has been going on for months. At this point even outside duties I exist in a perpetual state of near-disconnection, and every dungeon I run (100% of them) I will disconnect at some point. I've had abilities fail to fire, though they still go on cooldown, I've had AoE's hit me when they shouldn't.

I'm satisfied at this point with concluding that the game is unplayable for me, and I'm going to unsubscribe until the data center is moved. I love the game, but I refuse to pay for a game I can't play, and I can't play this one.

I hope the data center move fixes the problem. See you in May.

[Hoshiko]

Name of your Internet Service Provider (ISP)
Brighthouse/Spectrum
Ticket or reference number from your ISP.
None
State/Country
Florida, United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
3/14/2017, 9pm EST through current
Frequency (How often does the issue occur?)
Constantly
Content (Which content were you playing in-game when the issue occurred?)
Latency occurs when zoning between all areas or just opening my inventory. There has been no change in internet speed for other programs.
Other characters are slower than normal to load
Which in-game World were you playing on when the issue occurred?
Balmung

[Kazza2003]

• Name of your Internet Service Provider (ISP)
  Unity Media
• Ticket or reference number from your ISP.
  Could not reach my ISP yet to report it. Gonna update this section when I was able to reach them.
• State/Country
  Nord-Rhine Westfalia - Germany
• Date/Time
  Since March 17th (all day long)
• Frequency
  2-10 Minutes
• Content
  All content and all areas are inflicted. Happens no matter where I go or teleport to.
• Which in-game World were you playing on when the issue occurred?
  Excalibur - Primal Server
• Traceroute records
  
  Routenverfolgung zu 199.91.189.93 über maximal 30 Hops
  
  1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
  2 10 ms 13 ms 16 ms 81.210.141.214
  3 14 ms 19 ms 19 ms 84.116.196.5
  4 15 ms 17 ms 21 ms 84.116.196.46
  5 16 ms 17 ms 21 ms de-fra01b-ri2-ae32-0.aorta.net [84.116.134.190]
  6 18 ms 19 ms 19 ms 213.46.177.134
  7 23 ms 21 ms 19 ms be2813.ccr41.ams03.atlas.cogentco.com [130.117.0.121]
  8 40 ms 33 ms 37 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
  9 117 ms 109 ms 109 ms be3042.ccr21.ymq01.atlas.cogentco.com [154.54.44.162]
  10 105 ms 110 ms 107 ms hu0-4-0-1.ccr22.ymq02.atlas.cogentco.com [154.54.25.125]
  11 103 ms 106 ms 103 ms 38.122.42.34
  12 * 111 ms * 38.122.42.34
  13 * * * Zeitüberschreitung der Anforderung.
  14 102 ms 106 ms 108 ms 199.91.189.234
  15 113 ms 109 ms 107 ms 199.91.189.93

Connection for myself is fine, no interruptions in my internet connection, no isses known on the ISP website or so. I can play other games that require a constant internet connection without any problem.

[Kazza2003]

• Name of Internet Service Provider (ISP):
  Unity Media
• Country of residence:
  Germany
• Reference number from your ISP, if you have raised this matter with them:
  None, internet is fine on their site and on all other programs that constantly use the internet
• When does the problem occur?
  All day long since the patch
• Frequency of problem:
  2 second to few minutes, depending on how fast I log in after the disconnect
• Game content in which the issues occur:
  EVERYTHING
• Server:
  Excalibur

Ping wird ausgeführt für 199.91.189.93 mit 32 Bytes Daten:
Antwort von 199.91.189.93: Bytes=32 Zeit=105ms TTL=50
Antwort von 199.91.189.93: Bytes=32 Zeit=104ms TTL=50
Antwort von 199.91.189.93: Bytes=32 Zeit=109ms TTL=50
Antwort von 199.91.189.93: Bytes=32 Zeit=109ms TTL=50

Ping-Statistik für 199.91.189.93:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 104ms, Maximum = 109ms, Mittelwert = 106ms

C:\Users\Kazza2003>tracert 199.91.189.93

Routenverfolgung zu 199.91.189.93 über maximal 30 Hops

1 1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 12 ms 11 ms 11 ms 81.210.141.214
3 19 ms 18 ms 21 ms 84.116.196.5
4 36 ms 39 ms * 84.116.196.46
5 19 ms 20 ms 20 ms de-fra01b-ri2-ae32-0.aorta.net [84.116.134.190]
6 19 ms 19 ms 18 ms 213.46.177.134
7 22 ms 21 ms 19 ms be2813.ccr41.ams03.atlas.cogentco.com [130.117.0.121]
8 31 ms 31 ms 31 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
9 107 ms 109 ms 105 ms be3042.ccr21.ymq01.atlas.cogentco.com [154.54.44.162]
10 103 ms 108 ms 112 ms hu0-4-0-1.ccr22.ymq02.atlas.cogentco.com [154.54.25.125]
11 105 ms 103 ms 109 ms 38.122.42.34
12 * 113 ms * 38.122.42.34
13 * * * Zeitüberschreitung der Anforderung.
14 105 ms 103 ms 105 ms 199.91.189.234
15 103 ms 109 ms 109 ms 199.91.189.93