Reporting Latency Related Issue (NA Data Center)

[hydromink]

Name of your Internet Service Provider (ISP) : Comcast
Ticket or reference number from your ISP. N/A Comcast says no ticket
State/Country Virginia/ United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) December 5 2012
Frequency (How often does the issue occur?) afternoon evening
Content (Which content were you playing in-game when the issue occurred?) all dungeons and raids
Which in-game World were you playing on when the issue occurred? Behemoth
Traceroute records

1 <1 ms <1 ms <1 ms 192.168.0.254
2 8 ms 8 ms 8 ms 96.120.107.17
3 8 ms 11 ms 8 ms xe-10-0-3-sur03.dalecity.va.bad.comcast.net [162.151.74.253]
4 11 ms 23 ms 9 ms ae-55-0-ar01.capitolhghts.md.bad.comcast.net [68.86.204.17]
5 * 12 ms 12 ms lag-5.bear2.Baltimore1.Level3.net [4.68.71.117]
6 * 14 ms 13 ms ae-19-16.ebr3.Washington1.Level3.net [4.69.204.178]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 153 ms 236 ms 44 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
11 58 ms 26 ms 33 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
12 26 ms 26 ms 25 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 55 ms 63 ms 56 ms 192.34.76.10
14 55 ms 56 ms 55 ms 199.91.189.242
15 55 ms 57 ms 59 ms 199.91.189.40

[Oppa]

• Name of your Internet Service Provider (ISP): Comcast.
• Ticket or reference number from your ISP: None.
• State/Country: MA, USA.
• Date/Time: November 26th, give or take. A bit noticeable early in the day, but much worse in the evening after 7/8 PM EST.
• Frequency: Pretty much daily since it started.
• Content: Everything. I am standing still in the Goblet and lagging, whether it be people running by or accessing Market Board and Retainers or Crafting, but I have also experienced it in dungeons, Diadem and trials/raids.
• Which in-game World were you playing on when the issue occurred?: Brynhildr.
• Traceroute records:
  

    1    <1 ms    <1 ms    <1 ms  10.0.0.1
    2     7 ms     9 ms    10 ms  96.120.65.169
    3     9 ms     9 ms     8 ms  68.86.230.85
    4    14 ms    12 ms    11 ms  be-49-ar01.needham.ma.boston.comcast.net [68.85.69.13]
    5    19 ms    11 ms    11 ms  4.68.71.217
    6    40 ms    38 ms    39 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
    7    39 ms    39 ms    38 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
    8    38 ms    41 ms    38 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    9    57 ms     *       56 ms  192.34.76.10
   10     *       55 ms     *     199.91.189.242
   11    55 ms    55 ms    56 ms  199.91.189.46

[KjosenDay]

-Name of your Internet Service Provider (ISP): Comcast/Xfinity

-Ticket or reference number from your ISP: CR535999306

-State/Country: (North) California, USA

-Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started after Thanksgiving, maybe Nov 27 or 28; Generally evenings PST. Rougly 6pm to 9pm, any day of the week

-Frequency (How often does the issue occur?): It's very intermittent, but I think I can guarantee at least one lag spike every 5 minutes or so

-Content (Which content were you playing in-game when the issue occurred?): Thordan EX, Expert Roulette, doing Centurio hunts by myself

-Which in-game World were you playing on when the issue occurred?" Balmung

-Traceroute records (optional) (Learn how to generate traceroute record):
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 8 ms 9 ms 50.131.44.1
3 8 ms 8 ms 16 ms te-0-2-0-15-sur03.santaclara.ca.sfba.comcast.net [68.85.100.125]
4 8 ms 8 ms 8 ms hu-0-3-0-7-ar01.santaclara.ca.sfba.comcast.net [68.87.192.189]
5 1189 ms 1012 ms 1095 ms be-33651-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.93]
6 18 ms 11 ms 11 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102]
7 11 ms 9 ms 9 ms 50.242.148.34
8 80 ms 79 ms 80 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 119 ms 175 ms 238 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 81 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 83 ms 81 ms 77 ms 192.34.76.10
12 78 ms 77 ms 78 ms 199.91.189.242
13 77 ms 77 ms 77 ms 199.91.189.38

That Sunnyvale one has gone into the 3000s on occasion. I'm having similar issues with other internet things, and I see this Sunnyvale one also appears when I tracert www.youtube.com

[Jake_Logan]

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: N/A (Rep would not create ticket and states service is working normally)
State/Country: CT/USA
Date/Time: 12/10, occurred at roughly 2100 EST
Frequency: Every few seconds in all activities, usually results in death when participating in raids/dungeons
Content: Idyllshire traveling and Void Ark (Raid), Dungeons, Gold Saucer, etc.
Which in-game World were you playing on when the issue occurred? Diabolos
Traceroute records:

Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms * 192.168.1.1
2 9 ms 11 ms 8 ms 96.120.67.173
3 8 ms 9 ms 8 ms 68.86.227.245
4 10 ms 9 ms 11 ms be-92-ar01.chartford.ct.hartford.comcast.net [162.151.53.29]
5 15 ms 14 ms 15 ms he-1-7-0-0-ar01.needham.ma.boston.comcast.net [162.151.53.225]
6 14 ms 13 ms 13 ms 4.68.71.217
7 41 ms 42 ms 41 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 41 ms 41 ms 40 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 49 ms 41 ms 41 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 58 ms 58 ms 59 ms 192.34.76.10
11 * 61 ms 60 ms 199.91.189.242
12 * 59 ms 60 ms 199.91.189.38


Using WTFast to get around the issue (temporarily) shows my ISP dropping as many as 30 packets in under 20 minutes, while simply idling in-game.

[Cafenglist]

Name of your Internet Service Provider (ISP): Comcast
State/Country: Illinois/USA
Date/Time: about a week or two ago
Frequency: everyday at 8PM CST on the dot
Content: raids, dungeons, the world in general, gathering, crafting, etc.
Which in-game World were you playing on when the issue occurred? Leviathan

[KoolAidPitcher]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: 033427363
State/Country: Georgia/United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started around 11/26/2015. Tends to occur between 8PM and 11PM EST.
Frequency (How often does the issue occur?): Every night
Content (Which content were you playing in-game when the issue occurred?): Everything. Gathering, crafting, using the market board, raiding, instances, dungeons, trials.
Which in-game World were you playing on when the issue occurred?: Exodus
Traceroute records (optional) (Learn how to generate traceroute record):

C:\Users\Me>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 10 ms 96.120.4.65
3 16 ms 8 ms 9 ms 68.85.90.141
4 21 ms 12 ms 13 ms ae-6-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.111.9]
5 17 ms 11 ms 29 ms lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
6 193 ms 210 ms 219 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 153 ms 218 ms 59 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 36 ms 49 ms 35 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 48 ms 44 ms 48 ms 192.34.76.10
10 40 ms 49 ms 43 ms 199.91.189.242
11 45 ms 42 ms 42 ms 199.91.189.74

Trace complete.

[lllogically]

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: None, they claim nothing is wrong.
State/Country: Colorado, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): All day but worse at peak hours
Frequency (How often does the issue occur?): Everydat
Content (Which content were you playing in-game when the issue occurred?): Everything is lagging for me, fighting enemies, mining, crafting, walking around, talking to NPCs. So on and so forth.
Which in-game World were you playing on when the issue occurred?: Gilgamesh
Traceroute:

1 1 ms 1 ms 1 ms Omitting personal PC name [10.0.0.40]
2 5 ms 4 ms 5 ms 10.0.0.1
3 * 14 ms 14 ms 75.70.208.1
4 12 ms 22 ms 20 ms xe-9-2-0-sur03.cosprings.co.denver.comcast.net [
68.85.221.117]
5 20 ms 18 ms 27 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.1
28.105]
6 19 ms 18 ms 19 ms 4.68.63.165
7 64 ms 68 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 73 ms 73 ms 64 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 59 ms 60 ms 68 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 72 ms 80 ms 80 ms 192.34.76.10
11 72 ms 79 ms 73 ms 199.91.189.242
12 87 ms 74 ms 75 ms 199.91.189.74

[Brytor]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A - Problem/Packet loss start outside their network.
State/Country: CA
Date/Time: All day, worse at night/peak times
Frequency: All
Content: All - Mining, Dungeons, Raid, Standing around population centers in game - Everything "Rubber bands" ie: moves and everything stops, and then starts again. When mining I can take a swing to mine and the results take up to 2-7 seconds to display.
Which in-game World were you playing on when the issue occurred? Hyperion
Traceroute records:

[C:\Program Files\JPSoft\TCCLE13x64]tracert 199.91.189.57

Tracing route to 199.91.189.57 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms    16 ms     8 ms  c-24-7-136-1.hsd1.ca.comcast.net [24.7.136.1]
  3    12 ms    10 ms     9 ms  xe-11-1-1-sur02.placerville.ca.ccal.comcast.net [68.87.213.133]
  4    13 ms    14 ms    13 ms  ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
  5    21 ms    20 ms    22 ms  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
  6    23 ms    23 ms    23 ms  ae10.edge3.LosAngeles1.level3.net [4.68.62.13]
  7    89 ms    89 ms    90 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8    90 ms    90 ms    90 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  9    89 ms    89 ms    90 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10   107 ms   100 ms   100 ms  192.34.76.10
 11   100 ms   100 ms   100 ms  199.91.189.242
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *     ^C

[C:\Program Files\JPSoft\TCCLE13x64]pathping 199.91.189.57

Tracing route to 199.91.189.57 over a maximum of 30 hops

  0  ASUKA [192.168.1.67]
  1  192.168.1.1
  2  c-24-7-136-1.hsd1.ca.comcast.net [24.7.136.1]
  3  xe-11-1-1-sur02.placerville.ca.ccal.comcast.net [68.87.213.133]
  4  ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
  5  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
  6  ae10.edge3.LosAngeles1.level3.net [4.68.62.13]
  7  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  9  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10  192.34.76.10
 11  199.91.189.242
 12     *        *        *
Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           ASUKA [192.168.1.67]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                0/ 100 =  0%   |
  2    9ms     0/ 100 =  0%     0/ 100 =  0%  c-24-7-136-1.hsd1.ca.comcast.net [24.7.136.1]
                                0/ 100 =  0%   |
  3   10ms     0/ 100 =  0%     0/ 100 =  0%  xe-11-1-1-sur02.placerville.ca.ccal.comcast.net [68.87.213.133]
                                0/ 100 =  0%   |
  4   15ms     0/ 100 =  0%     0/ 100 =  0%  ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
                                0/ 100 =  0%   |
  5   22ms     0/ 100 =  0%     0/ 100 =  0%  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  ae10.edge3.LosAngeles1.level3.net [4.68.62.13]
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
                                0/ 100 =  0%   |
  9   89ms     0/ 100 =  0%     0/ 100 =  0%  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
                                2/ 100 =  2%   |
 10  101ms     2/ 100 =  2%     0/ 100 =  0%  192.34.76.10
                                1/ 100 =  1%   |
 11  100ms     3/ 100 =  3%     0/ 100 =  0%  199.91.189.242

Trace complete.

[C:\Program Files\JPSoft\TCCLE13x64]

[GamerPrincess]

Name of your Internet Service Provider (ISP): Suddenlink
Ticket or reference number from your ISP.: N/A Nothing wrong on their end from what they say on the phone.
State/Country: Tx / USA
Date/Time:Started 12/2/15 Anytime of day
Frequency: Happening everyday
Content: Happening in dungeons, Alex normal and savage. And when I teleport to and from mist or any busy area.
Which in-game World were you playing on when the issue occurred? Malboro - Primal Data Center
Traceroute records: N/a