Reporting Latency Related Issue (NA Data Center)

[f5alcon]

Cox
none
Oklahoma, USA
started sept 1st
all the time since then
Lag during crafting, full drops when trading with NPCs or dungeons
Famfrit

With no VPN
C:\Windows\System32>tracert 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 7 ms 10.2.176.1
3 7 ms 6 ms 9 ms COX-68-12-10-164-static.coxinet.net [68.12.10.164]
4 7 ms 8 ms 7 ms COX-68-12-8-8-static.coxinet.net [68.12.8.8]
5 12 ms 97 ms 14 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 13 ms 12 ms 12 ms xe-5-2-2.edge5.Dallas3.Level3.net [4.59.32.1]
7 57 ms 56 ms 56 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 108 ms 54 ms 54 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 53 ms 53 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 107 ms 57 ms 54 ms 192.34.76.2
12 54 ms 55 ms 55 ms 199.91.189.234
13 53 ms 55 ms 55 ms 199.91.189.47

Trace complete.


C:\Windows\System32>pathping 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

0 Hexcore-PC [192.168.1.4]
1 192.168.1.1
2 10.2.176.1
3 COX-68-12-10-164-static.coxinet.net [68.12.10.164]
4 COX-68-12-8-8-static.coxinet.net [68.12.8.8]
5 dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 xe-5-2-2.edge5.Dallas3.Level3.net [4.59.32.1]
7 ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Hexcore-PC [192.168.1.4]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 6ms 1/ 100 = 1% 1/ 100 = 1% 10.2.176.1
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% COX-68-12-10-164-static.coxinet.net [68.12.10.164]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% COX-68-12-8-8-static.coxinet.net [68.12.8.8]
0/ 100 = 0% |
5 14ms 1/ 100 = 1% 1/ 100 = 1% dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
0/ 100 = 0% |
6 13ms 0/ 100 = 0% 0/ 100 = 0% xe-5-2-2.edge5.Dallas3.Level3.net [4.59.32.1]
1/ 100 = 1% |
7 --- 100/ 100 =100% 99/ 100 = 99% ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
0/ 100 = 0% |
8 --- 100/ 100 =100% 99/ 100 = 99% ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
0/ 100 = 0% |
9 55ms 1/ 100 = 1% 0/ 100 = 0% ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]

Trace complete.


When connected through VPN, which helps
C:\Windows\System32>tracert 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

1 28 ms 26 ms 25 ms 172.21.22.1
2 33 ms 25 ms 27 ms unknown.puregig.net [173.245.202.1]
3 30 ms 26 ms 27 ms be4361.213.ccr22.ord03.atlas.cogentco.com [38.104.102.77]
4 26 ms 26 ms 26 ms be2248.ccr42.ord01.atlas.cogentco.com [154.54.5.157]
5 32 ms 32 ms 31 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
6 40 ms 42 ms 40 ms be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
7 49 ms 49 ms 49 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
8 49 ms 49 ms 51 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
9 48 ms 51 ms 50 ms 38.122.42.34
10 * * * Request timed out.
11 82 ms 64 ms 56 ms 192.34.76.2
12 57 ms 56 ms 55 ms 199.91.189.234
13 56 ms 55 ms 56 ms 199.91.189.47

Trace complete.

C:\Windows\System32>pathping 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

0 Hexcore-PC [172.21.23.194]
1 172.21.22.1
2 unknown.puregig.net [173.245.202.1]
3 be4361.213.ccr22.ord03.atlas.cogentco.com [38.104.102.77]
4 be2248.ccr42.ord01.atlas.cogentco.com [154.54.5.157]
5 be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
6 be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
7 be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
8 hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
9 38.122.42.34
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Hexcore-PC [172.21.23.194]
0/ 100 = 0% |
1 25ms 0/ 100 = 0% 0/ 100 = 0% 172.21.22.1
0/ 100 = 0% |
2 27ms 0/ 100 = 0% 0/ 100 = 0% unknown.puregig.net [173.245.202.1]
0/ 100 = 0% |
3 27ms 0/ 100 = 0% 0/ 100 = 0% be4361.213.ccr22.ord03.atlas.cogentco.com [38.104.102.77]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% be2248.ccr42.ord01.atlas.cogentco.com [154.54.5.157]
0/ 100 = 0% |
5 34ms 0/ 100 = 0% 0/ 100 = 0% be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
0/ 100 = 0% |
6 41ms 0/ 100 = 0% 0/ 100 = 0% be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
0/ 100 = 0% |
7 50ms 0/ 100 = 0% 0/ 100 = 0% be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
0/ 100 = 0% |
8 50ms 0/ 100 = 0% 0/ 100 = 0% hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
0/ 100 = 0% |
9 50ms 0/ 100 = 0% 0/ 100 = 0% 38.122.42.34

Trace complete.

[Hestern_Nestern]

Name of your Internet Service Provider: AT&T U-Verse

Ticket or reference number from your ISP: J37590832

State/Country: California, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.):
The issue began maybe two months ago? Definitely recent. The issue arises most often at around 6 PM ish PDT/PST, though can also occur at other times.

Frequency (How often does the issue occur?): The issue with the internet occurs every day.

Content (Which content were you playing in-game when the issue occurred?): The issue is most obvious in 24-man raids, Weeping City, etc...
however some 8-man content, such as A8, or Alexander in general.

Which in-game World were you playing on when the issue occurred?: Balmung

Traceroute records (optional):

tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 19 ms 18 ms 18 ms 99-120-0-3.lightspeed.frokca.sbcglobal.net [99.1
20.0.3]
3 27 ms 24 ms 23 ms 75.29.64.124
4 25 ms 23 ms 23 ms 12.83.77.141
5 26 ms 27 ms 27 ms 12.122.149.133
6 * * * Request timed out.
7 97 ms 98 ms 105 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 98 ms 100 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 * * * Request timed out.
10 113 ms 112 ms 126 ms 192.34.76.2
11 112 ms 112 ms 110 ms 199.91.189.234
12 104 ms 108 ms 107 ms 199.91.189.74

Trace complete.

[LittleRedEm]

Name of your Internet Service Provider (ISP): AT&T
State/Country: FL/USA
Date/Time: Started Oct 1, 2016.
Frequency: Every few seconds, can range from 4 seconds to a minute. Stas up again around 10-20 seconds.
Content: Everywhere. I have no issues just walking/running, however it seems my abilities/moves "lag." The recast timer would be up and I would be spamming the next move and my character will not preform it BUT it shows that I am spamming that move.
Which in-game World were you playing on when the issue occurred?: Leviathan

[shinieater]

Name of your Internet Service Provider (ISP): Google Fiber
Ticket or reference number from your ISP.: N/A
State/Country: United States - Utah
Date/Time: Started yesterday on 10/5/2016 around 7pm, it will be fine in the morning
Frequency: all afternoon to night, getting really bad lag. It seems fine in the morning
Content: All, whether doing roulettes or sitting around housing area
Which in-game World were you playing on when the issue occurred?: Midgardsormr
Traceroute records:

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms networkbox.home [192.168.1.1]
2 1 ms 1 ms 1 ms 10.26.0.50
3 2 ms 2 ms 2 ms ae5.ar01.slc101.googlefiber.net [192.119.17.166]
4 3 ms 2 ms 2 ms 192-119-18-217.mci.googlefiber.net [192.119.18.217]
5 17 ms 17 ms 23 ms ae3.bb01.sjc101.googlefiber.net [192.119.17.156]
6 17 ms 17 ms 17 ms 192.119.18.65
7 17 ms 16 ms 16 ms xe-4-0-1.edge1.SanJose3.Level3.net [4.53.208.73]
8 73 ms 72 ms 72 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 72 ms 72 ms 72 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 587 ms 540 ms 530 ms 192.34.76.2
12 535 ms 542 ms 572 ms 199.91.189.234
13 561 ms 538 ms * 199.91.189.28
14 538 ms 529 ms 529 ms 199.91.189.28

Trace complete.

[TorieBear]

Name of your Internet Service Provider (ISP): Casscomm

Ticket or reference number from your ISP. N/A: Said it wasn't anything wrong on their end.

State/Country: Illinois/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started on 10/17/2016 around 1pm Central time and now has been ongoing to this date.

Frequency (How often does the issue occur?) All the time now.

Content (Which content were you playing in-game when the issue occurred?) Started in the housing area but affects dungeons and instanced content. Cannot even do a simple low level dungeon without movement stuttering, skill usage that has seconds in between actual use and when people in the party get the healing/buffs etc.

Which in-game World were you playing on when the issue occurred? Started in Diablos where my main character is at. When I logged into my other character which resides on the Leviathan server I get the same issue.

Traceroute records (optional) (Learn how to generate traceroute record): N/A I do not play FFXIV on the PC so I am unsure of how this info will reflect the actual stuff that would be seen by a console.

[Fonou]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: TBD
State/Country: CA / USA
Date/Time: 10/22/2016 Starts 12:30PM PST -> Still on going
Frequency: All the time
Content: Everything
Cerberus
Traceroute records:
Détermination de l’itinéraire vers 199.91.189.29 avec un maximum de 30 sauts.

1 2 ms 2 ms 1 ms 10.0.0.1
2 20 ms 9 ms 9 ms 96.120.89.169
3 10 ms 10 ms 14 ms be-10004-sur03.santaclara.ca.sfba.comcast.net [162.151.1.161]
4 10 ms 10 ms 10 ms hu-0-4-0-1-ar01.santaclara.ca.sfba.comcast.net [68.87.192.181]
5 16 ms 9 ms 10 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105]
6 79 ms 84 ms 85 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 88 ms 79 ms 80 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 92 ms 87 ms 87 ms 10.2.0.1
9 97 ms 91 ms 91 ms 192.34.76.2
10 93 ms 91 ms 91 ms 199.91.189.234
11 83 ms 82 ms 88 ms 199.91.189.29

Itinéraire déterminé.

[Birk_Druben]

ISP Cox Communications
No Ticket from ISP not MY ISP with the issue
NE/USA
10/26/2016
Only seems to happen to existing accounts.

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 10.105.192.1
3 9 ms 8 ms 7 ms 68.13.10.232
4 7 ms 9 ms 16 ms 68.13.8.5
5 23 ms 41 ms 23 ms 68.1.2.109
6 24 ms 23 ms 23 ms 4.35.186.61
7 146 ms 199 ms 239 ms 4.69.141.1
8 82 ms 172 ms 209 ms 4.69.141.1
9 65 ms 64 ms 66 ms 4.59.178.74
10 * * * Request timed out.
11 64 ms 64 ms 65 ms 192.34.76.2
12 65 ms 65 ms 65 ms 199.91.189.234
13 64 ms 65 ms 65 ms 199.91.189.27

So there seems to be some latency issues on two of the hops. I did a WhoIS search. Found the name of the company is Level 3 Communications out of Boulder, Colorado.

LeveL 3

I did another Trace here 5 minutes later and it's normal. But as this is probably sporadic might be having issues again at some point.

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 8 ms 7 ms 10.105.192.1
3 7 ms 9 ms 9 ms 68.13.10.232
4 13 ms 9 ms 9 ms 68.13.8.5
5 23 ms 23 ms 26 ms 68.1.2.109
6 25 ms 25 ms 24 ms 4.35.186.61
7 64 ms 65 ms 63 ms 4.69.141.1
8 65 ms 66 ms 65 ms 4.69.141.1
9 65 ms 66 ms 64 ms 4.59.178.74
10 * * * Request timed out.
11 68 ms 64 ms 65 ms 192.34.76.2
12 68 ms 64 ms 64 ms 199.91.189.234
13 64 ms 65 ms 65 ms 199.91.189.27

[Tramontane]

Been getting 90001/90002 errors, then constant 2002 errors and various other connection problems like being told I'm already logged in upon attempting to relog, between roughly 6pm and 1am NZ time (5am-12pm UTC) for the last few days.

ISP: Vostronet
Country: New Zealand
Date/Time: Roughly 6pm-1am NZT (5am-12pm UTC) daily, let's say since December 1 2016.
Frequency: I get dropped multiple times each night. Usually each episode lasts between 5-15 minutes before I can actually get back in to the game world for more than a few minutes before getting dropped again.
Content: Everything.
World: Brynhildr.

Tracing route to 199.91.189.46 over a maximum of 30 hops

1 2 ms 1 ms 1 ms auth.vostronet.com [100.102.64.1]
2 1 ms 1 ms 1 ms da1-102-1-rt1.vostro.net.nz [103.208.164.30]
3 1 ms 1 ms 1 ms ten-0-3-0-1283.bdr01.akl05.akl.vocus.net.nz [114
.31.203.76]
4 126 ms 126 ms 126 ms ten-0-2-0-3.cor01.alb01.akl.vocus.net.nz [114.31
.202.88]
5 126 ms 130 ms 126 ms bundle-200.cor01.lax01.ca.vocus.net [114.31.202.
45]
6 126 ms 126 ms 126 ms bundle-101.bdr01.lax01.ca.vocus.net [49.255.255.
9]
7 127 ms 126 ms 127 ms te0-19-0-25.ccr41.lax04.atlas.cogentco.com [38.8
8.197.113]
8 126 ms 127 ms 126 ms be2965.ccr22.lax01.atlas.cogentco.com [154.54.45
.1]
9 137 ms 138 ms 138 ms be2932.ccr22.phx02.atlas.cogentco.com [154.54.45
.161]
10 * * * Request timed out.
11 159 ms 207 ms 175 ms be3047.ccr22.den01.atlas.cogentco.com [154.54.1.
126]
12 171 ms 170 ms 170 ms be3036.ccr22.mci01.atlas.cogentco.com [154.54.31
.90]
13 182 ms 182 ms 182 ms be2832.ccr42.ord01.atlas.cogentco.com [154.54.44
.170]
14 190 ms 190 ms 190 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.
130]
15 197 ms 197 ms 253 ms be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31
.234]
16 * * * Request timed out.
17 * * * Request timed out.
18 206 ms 204 ms 205 ms 38.122.42.34
19 * * * Request timed out.
20 * * * Request timed out.
21 240 ms 205 ms 205 ms 199.91.189.234
22 204 ms 204 ms 204 ms 199.91.189.46

Trace complete.

[Alyzore]

Hello!
I'm having this problem since the emergency maint on EU servers which was like start of December.

ISP: Telemach
Country: Slovenija/ EU
Date/Time: 9am - 11pm (CET)
Frequency: Dc 0-4 times each 10 floors; 2-5 times each 20 floors. I get the error 90002 most of the times, sometimes 90001. Other internet activities are working normaly when I dc from the game.
Content: I mostly do Palace of the Dead it also happened few times when I was standing still or ported out of the PoD.
World: Balmung

Tracing route to 199.91.189.30 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms     8 ms     9 ms  cmtsgw-lj.telemach.net [213.143.64.97]
  4    13 ms    14 ms    13 ms  185.66.148.10.ipv4.telemach.net [185.66.148.10]
  5    14 ms    14 ms    14 ms  185.66.148.219.ipv4.telemach.net [185.66.148.219]
  6    14 ms    15 ms    14 ms  185.66.148.217.ipv4.telemach.net [185.66.148.217]
  7    16 ms    15 ms    17 ms  peer-AS31042.sbb.rs [82.117.193.217]
  8    28 ms    26 ms    24 ms  bg-ne-r-1-hu7-0.sbb.rs [89.216.5.251]
  9    24 ms    26 ms    24 ms  ae4.sof10.ip4.gtt.net [141.136.103.229]
 10   155 ms   155 ms   155 ms  xe-9-0-0.mtl10.ip4.gtt.net [141.136.105.162]
 11   148 ms   146 ms   145 ms  ormuco-gw.ip4.gtt.net [216.221.156.110]
 12   142 ms   146 ms   142 ms  192.34.76.2
 13   142 ms   143 ms   143 ms  199.91.189.234
 14   145 ms   151 ms   152 ms  199.91.189.30

Trace complete.

[Drdoomcakes]

Name of your Internet Service Provider (ISP) - Comcast
Ticket or reference number from your ISP. - N/a (I reset the router, restarted PC and issue persisted)
State/Country - Michigan, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - 1:53pm
Frequency (How often does the issue occur?) - Latency, DC issue over 2 hours reoccurring
Content (Which content were you playing in-game when the issue occurred?) - Dzemael Darkhold, Free company board, Free company estate.
Which in-game World were you playing on when the issue occurred? Aether - Jenova