Reporting Latency Related Issue (NA Data Center)

[DrakvaGaelicos]

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: N/A; they claim issue is not on their end or out of their control. Traceroute records seem to support.
State/Country: CA/USA
Date/Time: First week of December 2015 and ongoing ever since.
Constant, severe, unplayable spikes at 5:30-9:30 P.M. PST and frequent unplayable spikes at 1:00-3:00 A.M.
Frequency: Daily, Rare days of solid connection (fewer than 3 per month)
Content: Anything
Which in-game World were you playing on when the issue occurred? Malboro
Traceroute records: Run at approx. 9:30 P.M. when issue is just calming down. During peak times (5:30-8:30) times can range from 450ms-800ms per hop from steps 6 through 11, or time out altogether.

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 9 ms 8 ms 96.120.86.5
3 8 ms 8 ms 8 ms 68.85.104.89
4 10 ms 9 ms 10 ms 162.151.40.17
5 14 ms 14 ms 14 ms 4.68.71.25
6 89 ms 108 ms 99 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 85 ms 83 ms 90 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms 101 ms 100 ms 10.2.0.1
9 * 98 ms 97 ms 192.34.76.2
10 98 ms * 103 ms 199.91.189.234
11 100 ms 100 ms 100 ms 199.91.189.24

Trace complete.

-----------------------------------------------------------------------------------

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 15 ms 96.120.86.5
3 8 ms 8 ms 9 ms 68.85.104.89
4 10 ms 9 ms 11 ms 162.151.40.17
5 15 ms 15 ms 15 ms 4.68.71.25
6 84 ms 84 ms 83 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 83 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms * 101 ms 10.2.0.1
9 97 ms 97 ms 97 ms 192.34.76.2
10 * 98 ms 97 ms 199.91.189.234
11 * 101 ms 100 ms 199.91.189.24

Trace complete.

-----------------------------------------------------------------------------------

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 96.120.86.5
3 25 ms 8 ms 8 ms 68.85.104.89
4 10 ms 9 ms 10 ms 162.151.40.17
5 15 ms 14 ms 14 ms 4.68.71.25
6 84 ms 83 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 84 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms 101 ms * 10.2.0.1
9 97 ms 97 ms 97 ms 192.34.76.2
10 97 ms 97 ms 97 ms 199.91.189.234
11 101 ms 101 ms 100 ms 199.91.189.24

Trace complete.

-----------------------------------------------------------------------------------

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 8 ms 9 ms 96.120.86.5
3 8 ms 8 ms 8 ms 68.85.104.89
4 9 ms 9 ms 9 ms 162.151.40.17
5 15 ms 14 ms 14 ms 4.68.71.25
6 87 ms 83 ms 83 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 84 ms 83 ms 83 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms * * 10.2.0.1
9 97 ms 99 ms 97 ms 192.34.76.2
10 98 ms 98 ms 98 ms 199.91.189.234
11 * 101 ms 100 ms 199.91.189.24

Trace complete.

=======================================================

This issue has trouble me for seven months and there's been no relief. I'm unable to play progression content at times where a majority of groups run it, and that is the only activity that I haven't done. Prior to December 2015, gameplay was immaculate at all times of day.

Edit: Collapsing trace for space saving.

[Cleanse]

This issue has trouble me for seven months and there's been no relief. I'm unable to play progression content at times where a majority of groups run it, and that is the only activity that I haven't done. Prior to December 2015, gameplay was immaculate at all times of day.

Same here. Raiding or playing feast in the early evening (when it's peak time) is a no no.

[Leknaat]

Name of your Internet Service Provider (ISP): COX
Ticket or reference number from your ISP.: not their problem
State/Country: CA/ USA
Date/Time: 24 hours ago and ongoing
Frequency: Very often up to once every 5 mins now.
Content: Everything - even idling at an aytherite
Which in-game World were you playing on when the issue occurred? Hyperion

Constant 90006 and extreme latency/freezing fastfowrd in game

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 2 ms 2 ms 1 ms router.asus.com [192.168.1.1]
2 17 ms 9 ms 12 ms 10.71.160.1
3 10 ms 11 ms 11 ms ip68-4-14-242.oc.oc.cox.net [68.4.14.242]
4 12 ms 10 ms 11 ms ip68-4-11-10.oc.oc.cox.net [68.4.11.10]
5 12 ms 12 ms 18 ms 68.1.1.171
6 11 ms 11 ms 11 ms xe-9-2-2.edge2.LosAngeles9.Level3.net [4.53.230.205]
7 * 93 ms 89 ms ae-1-11.bear1.Montreal2.Level3.net [4.69.203.133]
8 * * 88 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 * * * Request timed out.
10 92 ms 91 ms 93 ms 192.34.76.2
11 89 ms 89 ms 103 ms 199.91.189.234
12 89 ms 93 ms * 199.91.189.26
13 * * * Request timed out.
14 91 ms * 90 ms 199.91.189.26

Trace complete.

[icklekins]

Name of your Internet Service Provider (ISP): COX

Ticket or reference number from your ISP: None, however, I have contacted my ISP several times to resolve this issue - they've replaced coax and splitters, they've rebooted our router many times, cleared our internet cache, and even had a truck working on the transformers in our area.

State/Country: California, USA

Date/Time: Lag was first noticeable on January 23, 2017 and since January 27, 2017 the lag has been so bad I have been disconnected from the game on multiple occasions while in the middle of instances. It is most noticeable at night, between 5pm and 6am, when I primarily play.

Frequency: Lag is constant but the hiccups happen once every few minutes, especially if I am performing an action. 90006 disconnects seem to have been happening every hour, though they happen most often in duties.

Content: Duties mostly - such as A12. In cities, running in the wild, farming, standing still at the aetherite.... even the music has been lagging. The game then "fast forwards" to catch up. The 90006 errors happen at random where ever I am in the game.

Which in-game World? Leviathan

Traceroute records:

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 1 ms <1 ms 1 ms router.belkin [192.168.2.1]
2 10 ms 16 ms 10 ms 10.84.112.1
3 9 ms 10 ms 10 ms ip68-4-14-42.oc.oc.cox.net [68.4.14.42]
4 14 ms 10 ms 11 ms ip68-4-11-58.oc.oc.cox.net [68.4.11.58]
5 13 ms 13 ms 12 ms 68.1.1.171
6 13 ms 13 ms 13 ms xe-5-0-0.edge2.LosAngeles9.Level3.net [4.53.230.81]
7 * * * Request timed out.
8 109 ms * * ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 * * * Request timed out.
10 92 ms 90 ms 93 ms 192.34.76.2
11 94 ms 91 ms * 199.91.189.234
12 93 ms 90 ms 93 ms 199.91.189.26

Trace complete.

[NakaNoob]

Alright, this has become a nightly occurrence with FFXIV, particularly excruciating when running any sort of instanced (Dungeon, Raid, Roulette) content. There are several posts on Reddit with the same information, complaints, and requests for help.

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: Comcast states issue lies upstream with Level3, and traceroutes and pings support this information wholly.
State/Country: Colorado, USA
Date/Time: Occurring since December, 2015.
Symptoms: Constant, severe, unplayable spikes during expected Peak Times of Internet Traffic and player traffic to Canada. (6:00 P.M. MDT - 10:30 P.M. MDT typically)
Frequency: This occurs almost every single night, and it is becoming extremely frustrating.
Content: Anything
Which in-game World were you playing on when the issue occurred? Gilgamesh
Traceroute records: Run at approx. 10:00 P.M. MDT when issue appeared to be at its worst for me during this evening.

All troubleshooting techniques used below were run simultaneously.

Pings to Gilgamesh's IP (supposedly 199.91.189.26):
Reply from 199.91.189.26: bytes=32 time=78ms TTL=52
Request timed out.
Reply from 199.91.189.26: bytes=32 time=74ms TTL=52
Reply from 199.91.189.26: bytes=32 time=82ms TTL=52
Reply from 199.91.189.26: bytes=32 time=71ms TTL=52
Request timed out.
Reply from 199.91.189.26: bytes=32 time=80ms TTL=52
Reply from 199.91.189.26: bytes=32 time=71ms TTL=52
Request timed out.
Reply from 199.91.189.26: bytes=32 time=71ms TTL=52
Reply from 199.91.189.26: bytes=32 time=78ms TTL=52

Ping statistics for 199.91.189.26:
    Packets: Sent = 113, Received = 86, Lost = 27 (23% loss),
Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 85ms, Average = 73ms


Pings to Google DNS (8.8.8.8):
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=14ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=22ms TTL=57
Reply from 8.8.8.8: bytes=32 time=24ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=20ms TTL=57
Reply from 8.8.8.8: bytes=32 time=15ms TTL=57
Reply from 8.8.8.8: bytes=32 time=19ms TTL=57
Reply from 8.8.8.8: bytes=32 time=16ms TTL=57

Ping statistics for 8.8.8.8:
    Packets: Sent = 60794, Received = 60794, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 12ms, Maximum = 1013ms, Average = 18ms

Traceroute to Gilgamesh's IP: C:>tracert 199.91.189.26
Tracing route to 199.91.189.26 over a maximum of 30 hops

  1     1 ms     1 ms     2 ms  10.0.0.1
  2    12 ms    17 ms    11 ms  96.120.13.13
  3    13 ms    15 ms    14 ms  xe-9-1-0-sur03.longmont.co.denver.comcast.net [68.85.220.69]
  4    12 ms    17 ms    16 ms  ae-32-ar01.denver.co.denver.comcast.net [68.85.89.189]
  5    15 ms    11 ms    17 ms  4.68.63.165
  6    61 ms    59 ms    59 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  7    59 ms    56 ms    59 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
  8    72 ms    72 ms    78 ms  10.2.0.1
  9    71 ms    72 ms    77 ms  192.34.76.2
 10     *       71 ms    74 ms  199.91.189.234
 11    72 ms    74 ms    73 ms  199.91.189.26

Trace complete.

C:\>tracert 199.91.189.26

Tracing route to 199.91.189.26 over a maximum of 30 hops

  1     3 ms     2 ms     1 ms  10.0.0.1
  2    17 ms    17 ms    16 ms  96.120.13.13
  3    16 ms    15 ms    16 ms  xe-9-1-0-sur03.longmont.co.denver.comcast.net [68.85.220.69]
  4    15 ms    14 ms    12 ms  ae-32-ar01.denver.co.denver.comcast.net [68.85.89.189]
  5    16 ms    13 ms    10 ms  4.68.63.165
  6    66 ms    59 ms    59 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  7    59 ms    56 ms    56 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
  8     *       70 ms    73 ms  10.2.0.1
  9    73 ms     *       71 ms  192.34.76.2
 10     *       78 ms    80 ms  199.91.189.234
 11     *       72 ms    77 ms  199.91.189.26

Trace complete.

Please look into this issue and acknowledge or deny whether there is a problem. Switching ISPs is unfortunately something that I cannot do where I live, as Comcast is my only option. Rarely is there a night where I can play without any packet loss to your servers, and enjoy my night playing FFXIV.

Thanks for your time.

[CaduceusDeus]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None.
State/Country: WA, USA
Date/Time: Occurring periodically since switching ISPs three months ago.
Symptoms: Constant, severe, unplayable spikes during expected Peak Times of Internet Traffic and player traffic to Canada. (6:00 P.M. PDT - 10:30 P.M. PDT typically)
Frequency: Weekday evenings. Severity varies. First time in a few weeks I've noticed really bad lag issues.
Content: All
Which in-game World were you playing on when the issue occurred? Adamantoise
Traceroute records: Run at approx. 10:00 P.M. PDT when issue appeared to be at its worst for me during this evening.

tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1    <1 ms    <1 ms    <1 ms  192.168.2.1  (My Network)
2     *        *        *     Request timed out.  (My Network)
3    11 ms     8 ms     9 ms  te-0-1-0-8-sur02.everett.wa.seattle.comcast.net [68.85.241.77] (Comcast)
4    12 ms    15 ms    14 ms  be-29-ar01.burien.wa.seattle.comcast.net [69.139.164.213] (Comcast)
5    25 ms    12 ms    12 ms  4.68.71.77 (Level3)
6    91 ms    94 ms    85 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] (Level3)
7    82 ms    85 ms    91 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] (Ormuco)
8    95 ms    95 ms     *     10.2.0.1 (Local Address so can't ping / Packet Loss past this point)
9     *       95 ms     *     192.34.76.2 (Ormuco)
10   94 ms    95 ms     *     199.91.189.234 (Ormuco / SE)
11   96 ms    99 ms   106 ms  199.91.189.30 (Ormuco / SE / Adamantoise!)
Trace complete.

It always seems like it's with Ormuco. (Also, it's funny that the SE IP address is still registered under EIDOS).

[MrSinnyPants]

ISP: BT
Ticket: N/A
Country: England
Date: More or less the past several days, there were reports that powercuts did affect the service but they supposedly fixed the issue.
Frequency: Mostly mornings, still occurs in the afternoon. More often while trying to load my character or even connect to the data center.
Content: Trying to load the game itself.
World: Jenova

Traceroute Record -

Tracing route to 199.91.189.27 over a maximum of 30 hops

1 4 ms 4 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 11 ms 9 ms 31.55.186.176
5 10 ms 20 ms 10 ms core3-hu0-1-0-1.faraday.ukcore.bt.net [195.99.127.34]
6 11 ms 10 ms 10 ms peer5-BE5.telehouse.ukcore.bt.net [213.121.193.171]
7 10 ms 10 ms 10 ms t2c4-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.244]
8 11 ms 10 ms 10 ms hu0-1-0-0.ccr22.lon01.atlas.cogentco.com [130.117.14.229]
9 12 ms 12 ms 10 ms be2870.ccr41.lon13.atlas.cogentco.com [154.54.58.173]
10 78 ms 77 ms 78 ms be2982.ccr21.bos01.atlas.cogentco.com [154.54.1.117]
11 77 ms 78 ms 78 ms be2299.ccr21.alb02.atlas.cogentco.com [154.54.43.10]
12 84 ms 84 ms 84 ms be2088.ccr21.ymq01.atlas.cogentco.com [154.54.43.17]
13 84 ms 88 ms 83 ms hu0-4-0-0.ccr21.ymq02.atlas.cogentco.com [154.54.25.125]
14 83 ms 84 ms 83 ms 38.122.42.34
15 * * * Request timed out.
16 90 ms 90 ms 96 ms 192.34.76.2
17 90 ms 89 ms 89 ms 199.91.189.234
18 89 ms 89 ms 89 ms 199.91.189.27

Trace complete.

[motoh]

Continuing latency, instancing unplayable.

Comcast.
Tickets constantly opened and reclosed
California
Always. Every day, every evening.
All content
Siren
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 8 ms 7 ms 96.120.88.197
3 8 ms 9 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 9 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 11 ms 11 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * 20 ms 19 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105]
7 186 ms 223 ms 220 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 79 ms 80 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 98 ms 106 ms 97 ms 10.2.0.1
10 97 ms 102 ms 98 ms 192.34.76.2
11 94 ms 93 ms 99 ms 199.91.189.234
12 93 ms 93 ms 96 ms 199.91.189.29

Trace complete.

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 96.120.88.197
3 8 ms 8 ms 12 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 10 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 10 ms 10 ms 12 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * * * Request timed out.
7 101 ms 86 ms 80 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 82 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 98 ms 98 ms 97 ms 10.2.0.1
10 96 ms 96 ms 96 ms 192.34.76.2
11 107 ms 93 ms 93 ms 199.91.189.234
12 93 ms 92 ms 97 ms 199.91.189.29

Trace complete.

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 96.120.88.197
3 16 ms 8 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 9 ms 8 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 18 ms 11 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * 11 ms 11 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105]
7 135 ms 221 ms 234 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 80 ms 80 ms 80 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 105 ms 104 ms 97 ms 10.2.0.1
10 97 ms 96 ms 97 ms 192.34.76.2
11 93 ms * * 199.91.189.234
12 94 ms 94 ms 92 ms 199.91.189.29

Trace complete.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 16 ms 9 ms 96.120.88.197
3 16 ms 8 ms 9 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 8 ms 9 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 10 ms 11 ms 10 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * * * Request timed out.
7 105 ms 82 ms 79 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 80 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 97 ms 99 ms 97 ms 10.2.0.1
10 96 ms 97 ms 96 ms 192.34.76.2
11 93 ms 110 ms 93 ms 199.91.189.234
12 93 ms 92 ms 97 ms 199.91.189.29

Trace complete.

[Oasron]

Name of your Internet Service Provider (ISP) Comcast

Ticket or reference number from your ISP. N/A

State/Country USA

Date/Time: late July-present

Frequency: Evenings mostly(which is when experiences are worse)

Content: Mostly during instances

Which in-game World were you playing on when the issue occurred? Diabolos

I hear of others in many instances experiencing similar issues. Please fix.

[dodonpachi]

Same here. FRUSTRATING 110%. Can not play properly -_-

Server: Sargatanas
Char: Hofzinser Raiseplz
Country: Spain (Barcelona)
Internet: 200 MBit/s
Provider: Ono (Vodafone)

Please, fix.