Reporting Latency Related Issue (NA Data Center)

[RuanMianMian]

Square Enix

It seems like several players from different regions are affected by this issue lately. The game was working well before that. I am sure this is not related to our internet connection.

We would appreciate if you can assist us on this issue. Many of us have already subscribed to the game and it hurts us when we are unable to play the game each day.

Thank you.

[a_mccarthy]

Name of your Internet Service Provider (ISP): Time Warner Cable

Ticket or reference number from your ISP: only game is affected, nothing else internet-related on this computer or any other in my household

State/Country: California, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): A few 90002 errors before but mainly all the latency started right after 3.3 was launched.

Frequency (How often does the issue occur?): Every login

Content (Which content were you playing in-game when the issue occurred?): General world behavior, queueing for dungeons and raids, retainer use. Also, every time I log I have to change my resolution settings. My previous settings say they are saved, but need to be adjusted again upon a new login session

Which in-game World were you playing on when the issue occurred: Sargatanas

[jthe111]

Square Enix

It seems like several players from different regions are affected by this issue lately. The game was working well before that. I am sure this is not related to our internet connection.

We would appreciate if you can assist us on this issue. Many of us have already subscribed to the game and it hurts us when we are unable to play the game each day.

Thank you.

Couldn't have said that better myself.

[VraeliaValkyria]

When the 3.3 patch came, my lag was fixed. And the loading was fixed. My game ran perfectly. But this maintenance from last night (gathering/crafting), it has gone to hell again for me. Loading between zones are horribly bad. And the lag is terrible again.

[Aogane]

Widespread disconnects on Balmung. Twice so far for me. Data rate drops to zero repeatedly then 90002 error. Getting detailed WinMTR data now...

Can vouch for this--happened twice within the span of an hour while trying to run Halatali as CNJ. A little glad of the first because face palm worthy tank wanting to mlg noscope speedrun and caused two wipes from pulling too much. Second party was pretty good.

• Name of your Internet Service Provider (ISP): Verizon FiOs
• Ticket or reference number from your ISP: N/A
• State/Country: NA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 6/10, between ~1pm-1:40pm EDT (left game on overnight prior with no issues)
• Frequency (How often does the issue occur?): Happened twice within an hour's time
• Content (Which content were you playing in-game when the issue occurred?): Halatali via Duty Finder; ARR + HW through Steam client (under 30 day trial period [if that makes any difference])
• Which in-game World were you playing on when the issue occurred? Balmung
• Traceroute records (optional): see below

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     6 ms     8 ms  L101.WASHDC-VFTTP-99.verizon-gni.net [7x.1xx.2x.
1]
  3     6 ms     8 ms     9 ms  T2-9-0-3.WASHDC-LCR-21.verizon-gni.net [100.41.1
28.128]
  4     *        *        *     Request timed out.
  5     7 ms     7 ms    10 ms  0.ae3.BR2.IAD8.ALTER.NET [140.222.227.195]
  6     9 ms     9 ms    10 ms  ix-ae-20-0.tcore2.AEQ-Ashburn.as6453.net [216.6.
87.33]
  7    23 ms    22 ms    21 ms  if-ae-11-2.thar2.NJY-Newark.as6453.net [216.6.87
.138]
  8    22 ms    22 ms    22 ms  if-ae-6-4.tcore2.N0V-New-York.as6453.net [66.198
.111.98]
  9    22 ms    19 ms    22 ms  if-ae-5-2.tcore2.MTT-Montreal.as6453.net [64.86.
226.57]
 10    21 ms    22 ms    19 ms  if-ae-0-2.tcore1.MTT-Montreal.as6453.net [216.6.
115.89]
 11    23 ms    22 ms    23 ms  64.86.31.42
 12    22 ms    22 ms    21 ms  ae0.cr5.mtl.iweb.com [184.107.1.61]
 13    22 ms    24 ms    24 ms  te7-4.dr9.mtl.iweb.com [184.107.1.110]
 14    23 ms    22 ms    22 ms  174.142.115.218
 15    23 ms    21 ms    22 ms  184.107.107.176

[Xamarel]

Name of your Internet Service Provider (ISP) : Time Warner Cable

Ticket or reference number from your ISP: n/a, they believe it is not on their side, as a technician came out and fixed many of the connectivity issues last week.

State/Country: Texas/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Had the issues sporadically before 3.3 launched, but since 3.3, this happens daily. It happens every day for sure at 6:30 PM.

Frequency (How often does the issue occur?) : It happens every day, at least once. This doesn't effect just me either, it's the PS4 and a MacBook Pro that are also affected.

Content (Which content were you playing in-game when the issue occurred?): Usually, it is when I zone into Duty Finder, or housing districts. More recently, it's been after cutscenes/when cutscenes would play, since I have them disabled.

Which in-game World were you playing on when the issue occurred? I play on Lamia primarily, but this happened on my alt on Excalibur as well.

[Orcrist]

Name of your Internet Service Provider (ISP) : Grande

Ticket or reference number from your ISP: N/A, FFXIV is the only game affected.

State/Country: Texas/USA

Date/Time: Primarily since 3.3, and every time I log in.

Frequency (How often does the issue occur?) : Every single login (Daily)

Content (Which content were you playing in-game when the issue occurred?): Usually whenever I use the duty finder, but also in cities or other maps.

Which in-game World were you playing on when the issue occurred? Balmung

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 14 ms 9 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 28 ms 28 ms 66-90-139-54.static.grandenetworks.net [66.90.139.54]
4 26 ms 28 ms 18 ms ae0-0.aggr08.wacotx.grandecom.net [24.155.121.170]
5 24 ms 30 ms 39 ms ae1-0.core01.gf01.dllstx.grandecom.net [24.155.121.43]
6 31 ms 37 ms 27 ms xe-1-1-0.0.aggr01.austtx.grandecom.net [24.155.121.156]
7 * * * Request timed out.
8 * * * Request timed out.
9 83 ms 89 ms 79 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 2635 ms 508 ms 657 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 1324 ms * 85 ms 10.2.0.1
12 100 ms 100 ms 88 ms 192.34.76.2
13 89 ms 87 ms 81 ms 199.91.189.234
14 94 ms 88 ms * 199.91.189.30
15 92 ms 78 ms 110 ms 199.91.189.30

Trace complete.

[Psych0]

Name of your Internet Service Provider (ISP) Net Virtua
Ticket or reference number from your ISP. n/a, allsignal is normal only ff are lagge biiiiiiggg lageed
State/Country MG-BRA
Date/Time Since 4 July
Frequency All the time but 2/3am st is much more
Content all content but DF is more afected
Which in-game World were you playing on when the issue occurred? Behemoth

[Kitakaze]

Name of your Internet Service Provider (ISP): Xfinity (Comcast)

Ticket or reference number from your ISP: N/A

State/Country: Florida, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Everytime I log in since the recovery/maintenance on July 9, 2016.

Frequency (How often does the issue occur?): Lag occurs every few seconds.

Content (Which content were you playing in-game when the issue occurred?): Being idle around town. Players running around Idyllshire and suddenly stops and go at the same time (like a stop dance) gives me a hint that playing content will be frustrating and thus unplayable.

Which in-game World were you playing on when the issue occurred: Cactuar (NA)