Reporting Latency Related Issue (NA Data Center)

[Indaliceo]

This is still happening. SE you need to either move your servers so traffic isn't routed through level3.net or start including VPN service with a PAID subscription. Right now if you're in an area unlucky enough to have traffic routed through level3.net for FFXIV it's next to impossible to play during most hours since you never know when you're going to get packet loss/DCs

[urban]

Name of your Internet Service Provider (ISP): ATT U-VERSE
Ticket or reference number from your ISP.: TBD
State/Country: TN / USA
Date/Time: EVERY DAY AFTER UPDATE 3.2 MORNING TILL NIGHT
Frequency: Will drop 1 - 3 packets every min
Content: ALL RAID, General activities in the over world.
Which in-game World were you playing on when the issue occurred? BALMUNG -
Traceroute records: TBD

[Atroxunus]

Name of your Internet Service Provider (ISP): Oceanic time warner
Ticket or reference number from your ISP.: TBD
State/Country: Hi/USA
Date/Time: Been since 3/19/2016
Frequency: constant
Content: Sephirot dungeons and general world travel
Which in-game World were you playing on when the issue occurred? Sargantanas
Traceroute records: TBD
Only seems to be on PS4

[Indaliceo]

FFS SE... This is STILL rampant and you haven't said a SINGLE thing about if you're even LOOKING INTO IT. I haven't been able to play pretty much at all the past 2 months because of the near constant packet loss via level3.net. I REFUSE to buy a subscription to a VPN to play a game that I'm already PAYING a subscription fee for. Literally NOTHING else on my PC, PS4, or XBone have issues with packet loss except for FFXIV.

[DoomsSong]

• Name of your Internet Service Provider.
  Wide Open West
• Ticket or reference number from your ISP.
  The issue is not on their side. Other games I play frequently that utilize online multiplayer run perfectly. This is the only game I play that has packet loss issues.
• State/Country
  IN/USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
  I just started playing again three days ago after a six month break on my new pc. I noticed almost immediately there was a problem, (though at first I thought it was my connection.) The issue is constant.
• Frequency (How often does the issue occur?)
  Packet loss occurs every 30 - 60 seconds.
• Content (Which content were you playing in-game when the issue occurred?)
  The issue happens in all aspects of the game once or twice a minute.
• Which in-game World were you playing on when the issue occurred?
  Exodus

I can't comfortably play the game with other players/ enemies appearing to teleport around due to frequent packet loss.. I wouldn't have even started playing again if I knew this was going to be the state of things. I certainty wouldn't be playing now if I didn't have a subscription running. I understand these things happen in large MMOs where updates are frequent, but this is annoying as I'm limited on what I can do in game because of crappy server performance. Honestly, we're all paying for a quality service. Subscription time should be credited to all players who haven't been able to play the game to it's full potential. That or just fix the problem. Get on it SE!

[ToozdaysChild]

ISP
Cable One

Ticket #
none

State/Country
Alabama, USA

Date/Time
Began the day I started playing, occurs at all times

Frequency
Constant

Content
All

World
Adamantoise; test chracter on Brynhildr also experienced the problem

I installed the game a few days ago and was able to play for a little while, but experienced some intermittent lag and was booted with a 90002 error a few times. The issue has gotten progressively worse; at the time of this post, the most I can do is walk around, unable to interact with anything, use skills, or do anything related to play, before being booted after about 45-60 seconds. I've tried port forwarding and services like WTFast with no change.

The game is entirely unplayable in this state, and I don't see any way the problem could be clientside.

[chrono1187]

Name of your Internet Service Provider (ISP)

Time Warner Cable

Ticket or reference number from your ISP.

None

State/Country

Kentucky, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)

The issue started happening about 3 days ago after maintenance, didn't have any latency at all when i started playing the game 26 days ago, this lag started recently. It happens all the time, waiting in a city, instances(made trials like titan/garuda extreme impossible). I even tried WTFast to see if it would relieve the problem and it did not.

Frequency (How often does the issue occur?)

All the time while I am playing the game

Content (Which content were you playing in-game when the issue occurred?)

I was in Mor Dhona shopping around when I started getting lag, then it started happening during garuda/titan extreme and other dungeons/instances. While in Mor Dhona waiting for a duty to pop up, I would test out my spells and it would take about 4-6 seconds to cast during a spike. Tried to do Titan extreme and it was just too laggy, I am scared to que up for a duty with these ping spikes.

Which in-game World were you playing on when the issue occurred?

Coeurl, it says I have an excellent connection.

Traceroute records

tracert 199.91.189.27

Tracing route to 199.91.189.27 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192.168.0.1
2 31 ms 19 ms 29 ms cpe-76-177-0-1.natcky.res.rr.com [76.177.0.1]
3 10 ms 9 ms 10 ms tge7-6.rcmdkyat02h.midwest.rr.com [65.28.202.213]
4 12 ms 14 ms 11 ms tge0-8-0-0.rcmdkyat02r.midwest.rr.com [65.29.29.148]
5 16 ms 15 ms 18 ms be26.clmkohpe01r.midwest.rr.com [65.189.140.168]
6 52 ms 45 ms 40 ms bu-ether45.chctilwc00w-bcr00.tbone.rr.com [107.14.19.36]
7 24 ms 25 ms 24 ms 0.ae0.pr0.chi30.tbone.rr.com [66.109.1.76]
8 * * 24 ms lag-8.ear2.Chicago2.Level3.net [4.68.111.33]
9 47 ms 45 ms 45 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 45 ms 47 ms 44 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 2429 ms 58 ms 51 ms 192.34.76.2
13 55 ms 45 ms 46 ms 199.91.189.234
14 46 ms 45 ms 43 ms 199.91.189.27

Trace complete.

[Credence_Aegis]

• Name of your Internet Service Provider (ISP): TDS Telecom
• Ticket or reference number from your ISP: I have no other issues with the other 9 MMOs I play so this is NOT on their end.
• State/Country: Indiana USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Has happened intermittently since the patch in March 2016.
• Frequency (How often does the issue occur?): For the past week it has been happening multiple times per night. Sometimes I can play for a couple hours without a D/C and others I can get dropped 5 times in a hour.
• Content (Which content were you playing in-game when the issue occurred?): Any location - has happened at completely random places in the game. i.e. dungeons, trials, sitting in Foundation...
• Which in-game World were you playing on when the issue occurred?: Siren
• Traceroute records (optional):
  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation. All rights reserved.
  
  C:\Windows\system32>tracert 199.91.189.29
  
  Tracing route to 199.91.189.29 over a maximum of 30 hops
  
  1 <1 ms <1 ms <1 ms 192.168.1.1
  2 1 ms <1 ms <1 ms 192.168.0.1
  3 46 ms 41 ms 40 ms cytninhed11-dy1001-secondary6.network.tds.net [96.60.208.1]
  4 40 ms 39 ms 42 ms cytnindst52-tg0-0-2-0.network.tds.net [64.50.231.89]
  5 43 ms 43 ms 43 ms chcgildtcor52-tg0-0-0-9.network.tds.net [64.50.224.225]
  6 42 ms 43 ms 41 ms xe-10-1-2.edge4.Chicago3.Level3.net [4.53.98.5]
  7 69 ms 68 ms 67 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8 70 ms 69 ms 69 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
  9 * * * Request timed out.
  10 69 ms 77 ms 69 ms 192.34.76.2
  11 70 ms 70 ms 69 ms 199.91.189.234
  12 68 ms 69 ms 69 ms 199.91.189.29
  
  Trace complete.
  
  C:\Windows\system32>ping 199.91.189.29
  
  Pinging 199.91.189.29 with 32 bytes of data:
  Reply from 199.91.189.29: bytes=32 time=68ms TTL=52
  Reply from 199.91.189.29: bytes=32 time=69ms TTL=52
  Reply from 199.91.189.29: bytes=32 time=68ms TTL=52
  Reply from 199.91.189.29: bytes=32 time=67ms TTL=52
  
  Ping statistics for 199.91.189.29:
  Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
  Approximate round trip times in milli-seconds:
  Minimum = 67ms, Maximum = 69ms, Average = 68ms

For the most part the game has ran fine since the day my wife and I started playing. However, since the last patch we've both been having issues with d/c's and lag spikes at all times of the day (she works 3rd shift, I work 1st shift).

[Pyrocidic]

Name of ISP: AT&T
•Ticket or reference number from your ISP: TBD
•State/Country: Alabama/US.
•Date/Time: All the time.
•Frequency: Every 10 seconds while playing.
•Content: Everywhere while logged in.
•Which in-game World were you playing on when the issue occurred? Odin/Adamantoise

My main character is on Odin. I have an alternate class on Adamantoise. This lag has been a persistent nuisance since the release of 3.2. I normally play on Odin, but live in the US. (Note: I have been able to play perfectly fine on Odin since 3.2. Would get a slight ping spike every two hours, but now it's almost constant.) The issue occurs while I play on Odin, and also when I switch to play my alternate on Adamantoise. Very frustrating especially while raiding. I've done multiple ISP checks, and all of them claim it's FFXIV.

[Tonjiar]

Name of ISP: AT&T
•Ticket or reference number from your ISP: They will not open a ticket for this issue
•State/Country: Louisiana/US
•Date/Time: any day or night
•Frequency: everyday; latency comes and goes
•Content: Everywhere while logged in
•Which in-game World were you playing on when the issue occurred? Enthnal/Faerie

Below is some information you might find useful. The trace route is pretty common. I don't see timeout until after L3 Montreal end point. I don't know how that ties into the front of the load balancing of the server farm for Faerie but this should be a good point that somewhere in L3's network and transition to your Data Center there is a drop off. I'd say a routing issue but because it's not something that's completely is down it's probably be something more dynamic. Maybe there is a physical SPF or card issue for one of yours or Level3's network hardware that is having CRC errors and needs to be swapped out.