Reporting Latency Related Issue (NA Data Center)

[Skaw]

•Name of your Internet Service Provider (ISP): Mediacom Cable Internet AND T-Mobile Mobile Broadband.
•Ticket or reference number from your ISP: Not a local issue. Whenever issues arise it's always in Canada, close to the data center.
•State/Country: Deleware, USA
•Date/Time: Feb 1st, 2016, 9:15 PM Eastern
•Frequency (How often does the issue occur?): Nightly for the most part of the last 3 or 4 months, usually between 6:30 PM and 10:30 PM.
•Content (Which content were you playing in-game when the issue occurred?): All content.
•Which in-game World were you playing on when the issue occurred?: Lamia
•Traceroute records:


Several 90002 disconnects tonight, first time it's been bad enough to make the game completely unplayable rather than just a huge inconvenience.

[Starbirth]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP. They say nothing is wrong on their end.
State/Country CA/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) 4-11 pm
Frequency (How often does the issue occur?) Every night
Content (Which content were you playing in-game when the issue occurred?) It's everywhere
Which in-game World were you playing on when the issue occurred? Cactuar

Traceroute records

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 10 ms 17 ms 96.120.14.145
3 12 ms 23 ms 9 ms xe-4-3-2-sur03.sacramento.ca.ccal.comcast.net [69.139.197.253]
4 14 ms 10 ms 8 ms ae-2-ar01.sacramento.ca.ccal.comcast.net [162.151.18.133]
5 * * 15 ms lag-7.ear1.Sacramento.Level3.net [4.68.71.29]
6 253 ms 170 ms 101 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 87 ms 94 ms 86 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 88 ms 104 ms 97 ms 4.59.178.62
9 96 ms 104 ms 94 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 112 ms 89 ms 97 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 100 ms 90 ms 90 ms 174.142.115.218
12 90 ms 91 ms 91 ms 184.107.107.176

Trace complete.


This has to get fixed from SE's end because there is nothing more I can do.

[Filter41]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: ?
State/Country: IL USA
Date/Time: Every Night, Every Day
Frequency: Constant
Content: Everything.
Which in-game World were you playing on when the issue occurred? Balmungg
Traceroute records: Level3 packet loss in montreal every time.

[Phracia]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: >.>; lvl 1 support is a joke
State/Country: Pennsylvania
Date/Time: This problem occurs nightly anywhere between 7pm to 12am eastern.
Frequency: Nightly! Lag spikes occur roughly every 10-30 seconds, with the occasional smooth spots of a few minutes.
Content: This issue occurs in all content! Overworld, instanced dungeons, inn, you name it!
World: Leviathan
Traceroute records:

Okay! Here's where I get to have fun. So I traced the route off the server's IP that I ripped from the resource manager and pinged a silly number of packets off the server to get a feel for the frequency of packet loss. Seeing no more than 25 consecutive packets without loss at its best, I decided 50 packets was a fair enough number to ping off of each IP tracing my hops back till I found one without issue. The first ip in the series to lose packets was one that I keep seeing crop up time and again; 192.34.76.10 . Now I'm not sure whether this is a server that SE's NA datacenter has anything to do with, or if it might perhaps be a poor neglected local node of lvl3's. Without any real networking expertise and nothing besides the ip to identify the hop, I've got no clue what it is. It does seem a likely origin to at least a bunch of problems, however! Here are a bunch of links to cropped screenshots of command prompt trace routing and pinging fun! (Wish I could have spoil hid a bunch of the images, but I can't figure out how to make spoilers work >.>)

Route Trace!
11th Hop Ping
10th Hop Ping
9th Hop Ping
8th Hop Ping
6th and 7th Hop Ping
5th Hop Ping
4th Hop Ping

I have not included any closer than 4th hop as evidence because it would be kind of obnoxious to keep personal stuffs personal that close. Rest assured the trend remains the same of all clear till 192.34.76.10. lvl3's network shows some high latency pings, but I suspect this might be a case of decreased ping priority as a subsequent hop shows all clear.

Anyway! Hope this helps in getting things sorted, though I suspect there are many more with more experience and greater depth of understanding working on this problem than myself, so I'm unsure just how big a help this would be. Good luck and cheers!

[szalkerous]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: Not needed. Not on their end.
• State/Country: New Hampshire, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Past few weeks, last 24 hours much worse.
• Frequency (How often does the issue occur?): All day, worse during peak traffic hours.
• Content (Which content were you playing in-game when the issue occurred?): Constantly lagging, jerky motion, delayed responses up to 10 seconds in duration. Worse in heavily populated areas / trials & dungeons. Nearly impossible to play.
• Which in-game World were you playing on when the issue occurred?: Excalibur

Traceroute log:

Tracing route to 199.91.189.45 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.2.0.1
  2     *        *        *     Request timed out.
  3    18 ms     9 ms    13 ms  te-8-1-sr01.mtvernon.nh.boston.comcast.net [68.8
5.185.125]
  4    42 ms    44 ms    31 ms  te-7-1-ur01.londonderry.nh.boston.comcast.net [6
8.87.145.133]
  5    11 ms    16 ms    15 ms  be-31-ar01.needham.ma.boston.comcast.net [68.85.
106.93]
  6     9 ms    11 ms    11 ms  4.68.71.217
  7    46 ms    42 ms    38 ms  ae-11-11.car2.montreal2.level3.net [4.69.141.1]

  8    38 ms    39 ms    37 ms  ae-11-11.car2.montreal2.level3.net [4.69.141.1]

  9    41 ms    93 ms    40 ms  ormuco-comm.car2.montreal2.level3.net [4.59.178.
74]
 10    54 ms     *        *     192.34.76.10
 11     *       56 ms     *     199.91.189.242
 12    56 ms    60 ms     *     199.91.189.45
 13    53 ms     *       53 ms  199.91.189.45

Ping log:

Pinging 199.91.189.45 with 32 bytes of data:

(ping details omitted)

Ping statistics for 199.91.189.45:
    Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 256ms, Average = 67ms

[Seraphsatan]

Not sure if I should post this here but I have had horrendous lag issues, dropped packets and all around bad gameplay. Tried WTFast and it definitely worked, well tonite. Gonna try again tomorrow but it looks promising. I have COMCAST 105mb nearly top tier and this is the only game I have ever had serious issues and by a country mile. I will report back if this works tomorrow. Gonna wait till it gets bad and try to see if it really does make a difference.

Based on the chart/log after playing WTFast lost 0 packets the regular connection lost 309. That is the problem.

[youtnodknoem]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
TBD

State/Country
Massachusetts/US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
around 8-9PM Persisting to late

Frequency (How often does the issue occur?)
The latency happens everytime servers are full, but my latency seems many X worse than others have reported.. I see pings of 2k-3k receiving. My own local speed test shows pings of 32ms

Content (Which content were you playing in-game when the issue occurred?)
any content

Which in-game World were you playing on when the issue occurred?
Ultros

[Zaylan]

Latency Issue
Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Not going to bother
State/Country: Texas
Date/Time: This problem occurs nightly anywhere between 4pm to 8pm pst.
Frequency: Everyday. It has been happening for about a week.
Content: Whole world
World: Siren

[WinrySunstorm]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None, insist the issue is not on their end
State/Country: Indiana
Date/Time: 6PM and 10PM central time
Frequency: This occurs daily, the last 3 days have been so bad the game is completely unplayable.
Content: Everywhere
World: Lamia

[Grimmskull22]

Name of your Internet Service Provider (ISP): BrightHouse networks/TimeWarner Cable
State/Country: FL/USA
Date/Time: I noticed it as of february 5th onward. Also becomes worse during NA prime-time hours (in the evening).
Frequency: Unknown, but from what I can see, every hour or so MAYBE
Content: Dungeons, movement around normal game world, housing, golden saucer /anything results in a 9002 error
Which in-game World were you playing on when the issue occurred?: Faerie
Traceroute records: See below.

C:\Users\Brian>tracert 184.107.107.176
Tracing route to 184.107.107.176 over a maximum of 30 hops
1 5 ms 9 ms 9 ms 192.168.0.1 2 14 ms 17 ms 31 ms 10.103.80.1 3 14 ms 19 ms 19 ms 72-31-237-13.net.bhntampa.com [72.31.237.13] 4 24 ms 20 ms 27 ms tengig0-4-0-2.tamp05-car1.bhn.net [72.31.209.142 ] 5 23 ms 29 ms 19 ms 72-31-3-154.net.bhntampa.com [72.31.3.154] 6 23 ms 21 ms 20 ms hun0-0-0-7-tamp20-cbr1.bhn.net [72.31.3.55] 7 23 ms 39 ms 26 ms 4.68.70.149 8 79 ms 76 ms 85 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 93 ms 89 ms 89 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 80 ms 82 ms 99 ms 4.59.178.62 11 132 ms 141 ms 146 ms te5-5.cr1.mtl.iweb.com [184.107.1.65] 12 64 ms 77 ms 69 ms te7-3.dr9.mtl.iweb.com [67.205.127.214] 13 76 ms 78 ms 70 ms 174.142.115.218 14 80 ms 79 ms 79 ms 184.107.107.176
Trace complete.
C:\Users\Brian>pathping 184.107.107.176
Tracing route to 184.107.107.176 over a maximum of 30 hops
0 Brian-PC [192.168.0.2] 1 192.168.0.1 2 10.103.80.1 3 72-31-237-13.net.bhntampa.com [72.31.237.13] 4 tengig0-4-0-2.tamp05-car1.bhn.net [72.31.209.142] 5 72-31-3-154.net.bhntampa.com [72.31.3.154] 6 hun0-0-0-7-tamp20-cbr1.bhn.net [72.31.3.55] 7 4.68.70.149 8 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 9 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 10 4.59.178.62 11 te5-5.cr1.mtl.iweb.com [184.107.1.65] 12 te7-3.dr9.mtl.iweb.com [67.205.127.214] 13 174.142.115.218 14 184.107.107.176
Computing statistics for 350 seconds...