Reporting Latency Related Issue (NA Data Center)

[Cai]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: Have had multiple, they've never "found an issue" to fix.

State/Country: Florida, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Have noticed it for at least the past month, December 2015 to January 2016 and most often at night between the hours of 8PM-2AM EST.

Frequency (How often does the issue occur?): Quite often for me, about every 10 minutes.

Content (Which content were you playing in-game when the issue occurred?): Expert Roulette dungeons.

Which in-game World were you playing on when the issue occurred? Balmung

Traceroute records: Two records, one to 199.91.189.148 which is the IP ffxiv_dx11.exe connects to and 199.91.189.30 which is listed as the IP for the Balmung server.
------
Tracing route to 199.91.189.148 over a maximum of 30 hops

1 3 ms 3 ms 4 ms 192.168.1.1
2 28 ms 13 ms 20 ms 96.120.37.49
3 12 ms 11 ms 12 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
4 39 ms 13 ms 23 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
5 23 ms 27 ms 16 ms hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
6 35 ms 17 ms 20 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
7 22 ms * * ae-3-3601.ebr4.Miami1.Level3.net [4.69.207.18]
8 * 35 ms 41 ms ae-40-40.ebr4.Atlanta2.Level3.net [4.69.159.245]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 54 ms 55 ms 63 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
14 63 ms 56 ms 55 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 54 ms 58 ms 55 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 64 ms 67 ms 63 ms 192.34.76.10
17 67 ms 65 ms 64 ms 199.91.189.242
18 62 ms 78 ms 64 ms 199.91.189.148

Trace complete.

===================

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms 3 ms 3 ms 192.168.1.1
2 19 ms 26 ms 31 ms 96.120.37.49
3 31 ms 14 ms 28 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
4 31 ms 37 ms 18 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
5 34 ms 32 ms 17 ms hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
6 51 ms 17 ms 24 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
7 * * * Request timed out.
8 * * * Request timed out.
9 35 ms 38 ms 43 ms ae-1-11.ebr3.Atlanta2.Level3.net [4.69.202.73]
10 * * * Request timed out.
11 61 ms 55 ms 54 ms ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
12 52 ms 56 ms 55 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
13 * * * Request timed out.
14 * * * Request timed out.
15 123 ms 212 ms 218 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
16 60 ms 54 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
17 53 ms 70 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
18 63 ms 78 ms 68 ms 192.34.76.10
19 65 ms 66 ms 65 ms 199.91.189.242
20 70 ms 72 ms 64 ms 199.91.189.30

Trace complete.

[immunity]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None.

State/Country
CO / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Continues nightly between 6pm-10pm MT, has been occurring often the past 1-2 months.


Frequency (How often does the issue occur?)
Constantly. Every couple minutes the game would lock for 5-30 seconds. Even got 90002 error once.

Content (Which content were you playing in-game when the issue occurred?)
Alexander - The Arm of the Father (Savage)

Which in-game World were you playing on when the issue occurred?
Diabolos

Traceroute records (optional) (Learn how to generate traceroute record)
Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 14 ms 9 ms c-73-217-28-1.hsd1.co.comcast.net [73.217.28.1]
3 8 ms 8 ms 7 ms xe-9-0-0-sur02.wheatridge.co.denver.comcast.net [68.86.129.21]
4 8 ms 8 ms 26 ms ae-10-sur03.wheatridge.co.denver.comcast.net [162.151.51.41]
5 10 ms 8 ms 10 ms ae-30-ar01.denver.co.denver.comcast.net [162.151.51.9]
6 9 ms 9 ms 9 ms 4.68.63.165
7 264 ms 247 ms 247 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 73 ms 99 ms 100 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 55 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 83 ms 68 ms 66 ms 192.34.76.10
11 69 ms 76 ms 69 ms 199.91.189.242
12 68 ms 68 ms 67 ms 199.91.189.38

[Ceransx]

Name of ISP: Comcast
Ticket: n/a, they claim its not an issue.
State: WA/USA
Date/Time: The ping spikes are all day long. The lost packets start kicking in around 3:30-4:00 PM PST every day.
Frequency: Constantly.
Content: All.
Which in-game world: Leviathan
Traceroute:

4 12 ms 12 ms 20 ms be-40-ar01.burien.wa.seattle.comcast.net [69.139.164.2]
5 11 ms 11 ms 12 ms 4.68.71.77
6 82 ms 89 ms 79 ms ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
7 81 ms 81 ms 81 ms ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
8 * 62 ms 62 ms ae-3-3.ebr3.Chicago2.Level3.net [4.69.132.62]
9 83 ms 83 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
10 200 ms 239 ms 267 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 84 ms 84 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 81 ms 79 ms 82 ms 192.34.76.10
13 83 ms 80 ms 80 ms 199.91.189.242
14 80 ms 83 ms 80 ms 199.91.189.42

And using winMTR so we can see Loss % :
|------------------------------------------------------------------------------------------|
| Host - Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|

|be-40-ar01.burien.wa.seattle.comcast.net - 0 | 862 | 862 | 9 | 14 | 38 | 15 |
| 4.68.71.77 - 14 | 558 | 482 | 0 | 18 | 2178 | 13 |
| ae-32-52.ebr2.Seattle1.Level3.net - 0 | 862 | 862 | 79 | 84 | 133 | 83 |
| ae-2-2.ebr2.Denver1.Level3.net - 0 | 862 | 862 | 79 | 84 | 105 | 84 |
| No response from host - 100 | 173 | 0 | 0 | 0 | 0 | 0 |
| ae-6-6.ebr1.Chicago1.Level3.net - 0 | 862 | 862 | 80 | 85 | 106 | 86 |
| ae-10-10.car2.Montreal2.Level3.net - 0 | 862 | 862 | 79 | 108 | 328 | 83 |
| ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 862 | 862 | 81 | 86 | 148 | 83 |
| 192.34.76.10 - 0 | 862 | 862 | 77 | 84 | 158 | 80 |
| 199.91.189.242 - 1 | 859 | 858 | 0 | 83 | 514 | 81 |
| 199.91.189.42 - 1 | 859 | 858 | 0 | 82 | 127 | 79 |

[Xerius]

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A
State/Country: NY/USA
Date/Time: All times of day
Frequency: Every 10~15 minutes
Content: Any content
Which in-game World were you playing on when the issue occurred: Exodus
Traceroute records:

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 35 ms 27 ms 29 ms cpe-74-69-96-1.rochester.res.rr.com [74.69.96.1]
3 23 ms 33 ms 31 ms tge0-0-0.bcptny0602h.northeast.rr.com [24.93.10.185]
4 18 ms 15 ms 17 ms agg22.hnrtnyaf02r.northeast.rr.com [24.58.44.64]
5 25 ms 22 ms 27 ms be28.albynyyf01r.northeast.rr.com [24.58.32.70]
6 35 ms 31 ms 34 ms bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100]
7 65 ms 31 ms 32 ms 0.ae2.pr0.nyc20.tbone.rr.com [107.14.19.147]
8 49 ms 49 ms 49 ms te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
9 50 ms 47 ms 55 ms be2060.ccr41.jfk02.atlas.cogentco.com [154.54.31.9]
10 49 ms 50 ms 46 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
11 52 ms 53 ms 51 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
12 * 1925 ms 55 ms 38.122.42.34
13 118 ms 100 ms 42 ms 192.34.76.10
14 53 ms 55 ms 51 ms 199.91.189.242
15 45 ms 45 ms 44 ms 199.91.189.74

Trace complete.

I wanted to make an commandment to my original post but figured if I just edited it, it wouldn't be seen:
I have also played on the EU and JP servers and I have minimal issues with latency/ping spikes. I get about 1 spike every 2~3 hours on those servers which is to be expected playing on the other side of the world, I imagine.

[Bunggus]

Name os ISP: Comcast

Ticket number: don't have a record of this but I have spoken with Comcast customer service many times and have requested port forwarding and even went so far as to have them DMZ my router per their suggestion. Nothing improved.

State/Country: PA/USA

Date/Time: All day long in all areas of the game. Latency issues began for me right when patch 3.1 was released (mid November?). Had never experienced the kind of lag I am experiencing now and I have been playing the game for quite some time.

Frequency: Constant lag ranging from mild to severe. Rubberbanding will last from moments to many seconds (5-10) in freeze length and sometimes the noticable freezes in gameplay will happen every few minutes or every 10 seconds. There seems to be no rhyme or reason why, when, or for how long these things will happen.

Content: Lag occurs in ALL parts of the game. I will notice lag in other human players, NPCs, monsters, during dungeons, in duties...whenever and wherever.

Which in-game world were you playing in when issues occured: Exodus and Marlboro

***I would just like to add that i love playing a realm reborn. I invest more time in this game than any other and am an avid video game player so that's saying something. That being said this issue is really disheartening and I would love to hear some sort of response from SE as to what is being done about it. I will continue to pay to play the game and enjoy it but it has become near impossible to play and enjoy this game that I am paying for monthly when lag during the game is this frequent and severe. Please, Please, Please help us out and let us know when and how this will be resolved or at least that it is being addressed. I appreciate your efforts SE.

[Anienai]

Name of your Internet Service Provider (ISP) - Comcast
•Ticket or reference number from your ISP. - Comcast says you guys are the issue.
•State/Country -NJ
•Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - All day.
•Frequency (How often does the issue occur?) - When healing ; ;
•Content (Which content were you playing in-game when the issue occurred?)- Duty finder
•Which in-game World were you playing on when the issue occurred? - Exodus

I have one toon on Balmung and another on Exodus. I have 0 issue on Balmung, but the lag on Exodus is insane.

[Viscerous]

Name of your Internet Service Provider (ISP): Comcast
State/Country : California, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): For at least the past week. From 3 PM to 8 PM
Frequency (How often does the issue occur?) : Constantly during these times. Game is basically unplayable.
Content (Which content were you playing in-game when the issue occurred?) : Anything.
Which in-game World were you playing on when the issue occurred? : Behemoth

1 1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 11 ms 8 ms c-69-181-148-1.hsd1.ca.comcast.net [69.181.148.1]
3 9 ms 10 ms 9 ms te-0-7-0-4-sur04.fairfield.ca.sfba.comcast.net [68.87.227.1]
4 11 ms 17 ms 10 ms be-303-rar01.fairfield.ca.sfba.comcast.net [162.151.79.61]
5 11 ms 10 ms 11 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
6 * 21 ms 12 ms 4.68.127.109
7 82 ms 83 ms 85 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
8 82 ms 91 ms 84 ms ae-72-72.ebr2.SanJose1.Level3.net [4.69.153.21]
9 90 ms 83 ms 90 ms ae-3-3.ebr1.Denver1.Level3.net [4.69.132.58]
10 82 ms 83 ms 82 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
11 * * * Request timed out.
12 90 ms 84 ms 86 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
13 95 ms 98 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
14 84 ms 89 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
15 97 ms 103 ms 111 ms 192.34.76.10
16 99 ms 97 ms 97 ms 199.91.189.242
17 98 ms 96 ms 108 ms 199.91.189.40

Trace complete.

And another 4 days later with the issue more apparent.

Tracing route to 199.91.189.40 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 17 ms c-69-181-148-1.hsd1.ca.comcast.net [69.181.148.1]
3 9 ms 9 ms 20 ms te-0-7-0-4-sur04.fairfield.ca.sfba.comcast.net [68.87.227.1]
4 15 ms 15 ms 8 ms be-303-rar01.fairfield.ca.sfba.comcast.net [162.151.79.61]
5 12 ms 11 ms 18 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
6 * 16 ms 14 ms 4.68.127.109
7 83 ms 90 ms 84 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
8 109 ms 82 ms 89 ms ae-72-72.ebr2.SanJose1.Level3.net [4.69.153.21]
9 81 ms 81 ms 87 ms ae-3-3.ebr1.Denver1.Level3.net [4.69.132.58]
10 82 ms 82 ms 82 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
11 * * * Request timed out.
12 85 ms 82 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
13 115 ms 243 ms 274 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
14 83 ms 83 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
15 96 ms * 98 ms 192.34.76.10
16 97 ms 97 ms 97 ms 199.91.189.242
17 100 ms * 98 ms 199.91.189.40

Trace complete.

[MrTherm]

Name of your Internet Service Provider (ISP) : Comcast
Ticket or reference number from your ISP: They claim its your problem.
State/Country: Massachusetts, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Typically starts @ 7pm EST
Frequency (How often does the issue occur?): Every day.
Content (Which content were you playing in-game when the issue occurred?): Everywhere.
Which in-game World were you playing on when the issue occurred?: Hyperion
Traceroute records (optional): Same or close to the same as everyone elses. Hi2u Level3



This has been an ongoing issue for almost two months. Could we at least get some feedback in regards to what the issue it?

[Istede]

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: They say it's SE's issue
State/Country: TN, USA
Date/Time: Started 2-3 months ago
Frequency: Fri-Mon ~6:00pm CST to 9:00 CST is when it's most acute, can happen at all hours though
Content: Most noticeable in A3S and Thordan
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records: Sometimes I will do it and it's fine, other times it hangs at the Montreal Level 3.


I didn't have any issues when I started playing this almost a year ago, but over the past couple of months it's become a significant problem for me when doing higher-tier PvE. In fact, I've never had lag issues of any kind in any online game until now. For the past couple of weeks in A3S my entire group has been experiencing problems. Pull macros count down all at once, skills don't activate, digititis and tethers don't pass, splash is one hit instead of three or six, pepsiman will just freeze with his arms up doing Protean Wave, nothing will appear on the ground and then it will be sluice. It's incredibly frustrating. I don't know if paying for a VPN will help, but I am ready to do so if it does.

[Inemity]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. N/A
State/Country: Massachusetts, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Usually after 8pm
Frequency (How often does the issue occur?) Every night.
Content (Which content were you playing in-game when the issue occurred?) Crafting/Gathering
Which in-game World were you playing on when the issue occurred? Excalibur
Traceroute records (optional):
1 7 ms <1 ms 2 ms 172.16.0.1
2 18 ms 13 ms 26 ms 96.120.65.21
3 14 ms 18 ms 19 ms te-4-2-sr01.winchendon.ma.boston.comcast.net [68
.87.159.137]
4 20 ms 15 ms 17 ms te-0-0-0-7-sur01.gardner.ma.boston.comcast.net [
68.87.146.221]
5 37 ms 30 ms 27 ms be-45-ar01.needham.ma.boston.comcast.net [162.15
1.52.65]
6 16 ms 21 ms 17 ms 4.68.71.217
7 51 ms 51 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 105 ms 77 ms 201 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

9 59 ms 56 ms 49 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 70 ms 61 ms 79 ms 192.34.76.10
11 63 ms 69 ms 69 ms 199.91.189.242
12 68 ms 75 ms 71 ms 199.91.189.45

Trace complete.