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  1. #1
    Player
    Cai's Avatar
    Join Date
    Aug 2013
    Posts
    17
    Character
    Yavas Rodin
    World
    Balmung
    Main Class
    Gladiator Lv 60
    Name of your Internet Service Provider (ISP): Comcast

    Ticket or reference number from your ISP: Have had multiple, they've never "found an issue" to fix.

    State/Country: Florida, USA

    Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Have noticed it for at least the past month, December 2015 to January 2016 and most often at night between the hours of 8PM-2AM EST.

    Frequency (How often does the issue occur?): Quite often for me, about every 10 minutes.

    Content (Which content were you playing in-game when the issue occurred?): Expert Roulette dungeons.

    Which in-game World were you playing on when the issue occurred? Balmung

    Traceroute records: Two records, one to 199.91.189.148 which is the IP ffxiv_dx11.exe connects to and 199.91.189.30 which is listed as the IP for the Balmung server.
    ------
    Tracing route to 199.91.189.148 over a maximum of 30 hops

    1 3 ms 3 ms 4 ms 192.168.1.1
    2 28 ms 13 ms 20 ms 96.120.37.49
    3 12 ms 11 ms 12 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
    4 39 ms 13 ms 23 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
    5 23 ms 27 ms 16 ms hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
    6 35 ms 17 ms 20 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
    7 22 ms * * ae-3-3601.ebr4.Miami1.Level3.net [4.69.207.18]
    8 * 35 ms 41 ms ae-40-40.ebr4.Atlanta2.Level3.net [4.69.159.245]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 54 ms 55 ms 63 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
    14 63 ms 56 ms 55 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
    15 54 ms 58 ms 55 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    16 64 ms 67 ms 63 ms 192.34.76.10
    17 67 ms 65 ms 64 ms 199.91.189.242
    18 62 ms 78 ms 64 ms 199.91.189.148

    Trace complete.

    ===================

    Tracing route to 199.91.189.30 over a maximum of 30 hops

    1 3 ms 3 ms 3 ms 192.168.1.1
    2 19 ms 26 ms 31 ms 96.120.37.49
    3 31 ms 14 ms 28 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
    4 31 ms 37 ms 18 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
    5 34 ms 32 ms 17 ms hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
    6 51 ms 17 ms 24 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 35 ms 38 ms 43 ms ae-1-11.ebr3.Atlanta2.Level3.net [4.69.202.73]
    10 * * * Request timed out.
    11 61 ms 55 ms 54 ms ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
    12 52 ms 56 ms 55 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 123 ms 212 ms 218 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
    16 60 ms 54 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
    17 53 ms 70 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    18 63 ms 78 ms 68 ms 192.34.76.10
    19 65 ms 66 ms 65 ms 199.91.189.242
    20 70 ms 72 ms 64 ms 199.91.189.30

    Trace complete.
    (2)

  2. #2
    Player
    immunity's Avatar
    Join Date
    Dec 2013
    Posts
    6
    Character
    Immunity Leinad
    World
    Diabolos
    Main Class
    Goldsmith Lv 50
    Name of your Internet Service Provider (ISP)
    Comcast

    Ticket or reference number from your ISP.
    None.

    State/Country
    CO / USA

    Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
    Continues nightly between 6pm-10pm MT, has been occurring often the past 1-2 months.


    Frequency (How often does the issue occur?)
    Constantly. Every couple minutes the game would lock for 5-30 seconds. Even got 90002 error once.

    Content (Which content were you playing in-game when the issue occurred?)
    Alexander - The Arm of the Father (Savage)

    Which in-game World were you playing on when the issue occurred?
    Diabolos

    Traceroute records (optional) (Learn how to generate traceroute record)
    Tracing route to 199.91.189.38 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 15 ms 14 ms 9 ms c-73-217-28-1.hsd1.co.comcast.net [73.217.28.1]
    3 8 ms 8 ms 7 ms xe-9-0-0-sur02.wheatridge.co.denver.comcast.net [68.86.129.21]
    4 8 ms 8 ms 26 ms ae-10-sur03.wheatridge.co.denver.comcast.net [162.151.51.41]
    5 10 ms 8 ms 10 ms ae-30-ar01.denver.co.denver.comcast.net [162.151.51.9]
    6 9 ms 9 ms 9 ms 4.68.63.165
    7 264 ms 247 ms 247 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
    8 73 ms 99 ms 100 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
    9 55 ms 55 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    10 83 ms 68 ms 66 ms 192.34.76.10
    11 69 ms 76 ms 69 ms 199.91.189.242
    12 68 ms 68 ms 67 ms 199.91.189.38
    (1)

  3. #3
    Player
    Ceransx's Avatar
    Join Date
    Aug 2013
    Posts
    6
    Character
    Opia Cerastes
    World
    Leviathan
    Main Class
    Warrior Lv 60
    Name of ISP: Comcast
    Ticket: n/a, they claim its not an issue.
    State: WA/USA
    Date/Time: The ping spikes are all day long. The lost packets start kicking in around 3:30-4:00 PM PST every day.
    Frequency: Constantly.
    Content: All.
    Which in-game world: Leviathan
    Traceroute:

    4 12 ms 12 ms 20 ms be-40-ar01.burien.wa.seattle.comcast.net [69.139.164.2]
    5 11 ms 11 ms 12 ms 4.68.71.77
    6 82 ms 89 ms 79 ms ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
    7 81 ms 81 ms 81 ms ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
    8 * 62 ms 62 ms ae-3-3.ebr3.Chicago2.Level3.net [4.69.132.62]
    9 83 ms 83 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
    10 200 ms 239 ms 267 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
    11 84 ms 84 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    12 81 ms 79 ms 82 ms 192.34.76.10
    13 83 ms 80 ms 80 ms 199.91.189.242
    14 80 ms 83 ms 80 ms 199.91.189.42

    And using winMTR so we can see Loss % :
    |------------------------------------------------------------------------------------------|
    | Host - Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|

    |be-40-ar01.burien.wa.seattle.comcast.net - 0 | 862 | 862 | 9 | 14 | 38 | 15 |
    | 4.68.71.77 - 14 | 558 | 482 | 0 | 18 | 2178 | 13 |
    | ae-32-52.ebr2.Seattle1.Level3.net - 0 | 862 | 862 | 79 | 84 | 133 | 83 |
    | ae-2-2.ebr2.Denver1.Level3.net - 0 | 862 | 862 | 79 | 84 | 105 | 84 |
    | No response from host - 100 | 173 | 0 | 0 | 0 | 0 | 0 |
    | ae-6-6.ebr1.Chicago1.Level3.net - 0 | 862 | 862 | 80 | 85 | 106 | 86 |
    | ae-10-10.car2.Montreal2.Level3.net - 0 | 862 | 862 | 79 | 108 | 328 | 83 |
    | ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 862 | 862 | 81 | 86 | 148 | 83 |
    | 192.34.76.10 - 0 | 862 | 862 | 77 | 84 | 158 | 80 |
    | 199.91.189.242 - 1 | 859 | 858 | 0 | 83 | 514 | 81 |
    | 199.91.189.42 - 1 | 859 | 858 | 0 | 82 | 127 | 79 |
    (1)

  4. #4
    Player
    Xerius's Avatar
    Join Date
    Aug 2012
    Location
    Ul'dah
    Posts
    191
    Character
    Xerius Falconbridge
    World
    Exodus
    Main Class
    Arcanist Lv 60
    Name of your Internet Service Provider (ISP): Time Warner Cable
    Ticket or reference number from your ISP: N/A
    State/Country: NY/USA
    Date/Time: All times of day
    Frequency: Every 10~15 minutes
    Content: Any content
    Which in-game World were you playing on when the issue occurred: Exodus
    Traceroute records:

    Tracing route to 199.91.189.74 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 35 ms 27 ms 29 ms cpe-74-69-96-1.rochester.res.rr.com [74.69.96.1]
    3 23 ms 33 ms 31 ms tge0-0-0.bcptny0602h.northeast.rr.com [24.93.10.185]
    4 18 ms 15 ms 17 ms agg22.hnrtnyaf02r.northeast.rr.com [24.58.44.64]
    5 25 ms 22 ms 27 ms be28.albynyyf01r.northeast.rr.com [24.58.32.70]
    6 35 ms 31 ms 34 ms bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100]
    7 65 ms 31 ms 32 ms 0.ae2.pr0.nyc20.tbone.rr.com [107.14.19.147]
    8 49 ms 49 ms 49 ms te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
    9 50 ms 47 ms 55 ms be2060.ccr41.jfk02.atlas.cogentco.com [154.54.31.9]
    10 49 ms 50 ms 46 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
    11 52 ms 53 ms 51 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
    12 * 1925 ms 55 ms 38.122.42.34
    13 118 ms 100 ms 42 ms 192.34.76.10
    14 53 ms 55 ms 51 ms 199.91.189.242
    15 45 ms 45 ms 44 ms 199.91.189.74

    Trace complete.

    I wanted to make an commandment to my original post but figured if I just edited it, it wouldn't be seen:
    I have also played on the EU and JP servers and I have minimal issues with latency/ping spikes. I get about 1 spike every 2~3 hours on those servers which is to be expected playing on the other side of the world, I imagine.
    (1)
    http://forum.square-enix.com/ffxiv/threads/113554
    "In older MMOs, such as Ultima Online, there was a house maintenance fee you had to pay weekly, but in FFXIV: ARR we decided against this system. Similarly, these older MMOs also had a system where your house would break down if you didn’t log in after a while in order to have you continue your subscription, but this is a thing of the past and we won't have any system like that."
    Apparently, FFXIV is a thing of the past.

  5. #5
    Player

    Join Date
    Jan 2016
    Posts
    1

    Major Latency/Lag issues (PS4)

    Name os ISP: Comcast

    Ticket number: don't have a record of this but I have spoken with Comcast customer service many times and have requested port forwarding and even went so far as to have them DMZ my router per their suggestion. Nothing improved.

    State/Country: PA/USA

    Date/Time: All day long in all areas of the game. Latency issues began for me right when patch 3.1 was released (mid November?). Had never experienced the kind of lag I am experiencing now and I have been playing the game for quite some time.

    Frequency: Constant lag ranging from mild to severe. Rubberbanding will last from moments to many seconds (5-10) in freeze length and sometimes the noticable freezes in gameplay will happen every few minutes or every 10 seconds. There seems to be no rhyme or reason why, when, or for how long these things will happen.

    Content: Lag occurs in ALL parts of the game. I will notice lag in other human players, NPCs, monsters, during dungeons, in duties...whenever and wherever.

    Which in-game world were you playing in when issues occured: Exodus and Marlboro

    ***I would just like to add that i love playing a realm reborn. I invest more time in this game than any other and am an avid video game player so that's saying something. That being said this issue is really disheartening and I would love to hear some sort of response from SE as to what is being done about it. I will continue to pay to play the game and enjoy it but it has become near impossible to play and enjoy this game that I am paying for monthly when lag during the game is this frequent and severe. Please, Please, Please help us out and let us know when and how this will be resolved or at least that it is being addressed. I appreciate your efforts SE.
    (2)

  6. #6
    Player
    Anienai's Avatar
    Join Date
    Sep 2013
    Location
    Camp Bluefrog
    Posts
    1,600
    Character
    Anienai Talenca
    World
    Zalera
    Main Class
    Marauder Lv 100
    Name of your Internet Service Provider (ISP) - Comcast
    •Ticket or reference number from your ISP. - Comcast says you guys are the issue.
    •State/Country -NJ
    •Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - All day.
    •Frequency (How often does the issue occur?) - When healing ; ;
    •Content (Which content were you playing in-game when the issue occurred?)- Duty finder
    •Which in-game World were you playing on when the issue occurred? - Exodus

    I have one toon on Balmung and another on Exodus. I have 0 issue on Balmung, but the lag on Exodus is insane.
    (1)
    The price of solving everything is everything.
    Quote Originally Posted by Illmaeran View Post
    Roe, no question. Why be a kitten when you can be a goddess?

  7. #7
    Player
    Viscerous's Avatar
    Join Date
    Jan 2016
    Posts
    1
    Character
    Vis Ra
    World
    Behemoth
    Main Class
    Rogue Lv 60
    Name of your Internet Service Provider (ISP): Comcast
    State/Country : California, USA
    Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): For at least the past week. From 3 PM to 8 PM
    Frequency (How often does the issue occur?) : Constantly during these times. Game is basically unplayable.
    Content (Which content were you playing in-game when the issue occurred?) : Anything.
    Which in-game World were you playing on when the issue occurred? : Behemoth

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 13 ms 11 ms 8 ms c-69-181-148-1.hsd1.ca.comcast.net [69.181.148.1]
    3 9 ms 10 ms 9 ms te-0-7-0-4-sur04.fairfield.ca.sfba.comcast.net [68.87.227.1]
    4 11 ms 17 ms 10 ms be-303-rar01.fairfield.ca.sfba.comcast.net [162.151.79.61]
    5 11 ms 10 ms 11 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
    6 * 21 ms 12 ms 4.68.127.109
    7 82 ms 83 ms 85 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
    8 82 ms 91 ms 84 ms ae-72-72.ebr2.SanJose1.Level3.net [4.69.153.21]
    9 90 ms 83 ms 90 ms ae-3-3.ebr1.Denver1.Level3.net [4.69.132.58]
    10 82 ms 83 ms 82 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
    11 * * * Request timed out.
    12 90 ms 84 ms 86 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
    13 95 ms 98 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
    14 84 ms 89 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    15 97 ms 103 ms 111 ms 192.34.76.10
    16 99 ms 97 ms 97 ms 199.91.189.242
    17 98 ms 96 ms 108 ms 199.91.189.40

    Trace complete.

    And another 4 days later with the issue more apparent.

    Tracing route to 199.91.189.40 over a maximum of 30 hops

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 9 ms 9 ms 17 ms c-69-181-148-1.hsd1.ca.comcast.net [69.181.148.1]
    3 9 ms 9 ms 20 ms te-0-7-0-4-sur04.fairfield.ca.sfba.comcast.net [68.87.227.1]
    4 15 ms 15 ms 8 ms be-303-rar01.fairfield.ca.sfba.comcast.net [162.151.79.61]
    5 12 ms 11 ms 18 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
    6 * 16 ms 14 ms 4.68.127.109
    7 83 ms 90 ms 84 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
    8 109 ms 82 ms 89 ms ae-72-72.ebr2.SanJose1.Level3.net [4.69.153.21]
    9 81 ms 81 ms 87 ms ae-3-3.ebr1.Denver1.Level3.net [4.69.132.58]
    10 82 ms 82 ms 82 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
    11 * * * Request timed out.
    12 85 ms 82 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
    13 115 ms 243 ms 274 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
    14 83 ms 83 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
    15 96 ms * 98 ms 192.34.76.10
    16 97 ms 97 ms 97 ms 199.91.189.242
    17 100 ms * 98 ms 199.91.189.40

    Trace complete.
    (1)
    Last edited by Viscerous; 01-27-2016 at 10:25 AM.

  8. #8
    Player
    MrTherm's Avatar
    Join Date
    Sep 2014
    Posts
    63
    Character
    Humphrey Thermidor
    World
    Hyperion
    Main Class
    Paladin Lv 60
    Name of your Internet Service Provider (ISP) : Comcast
    Ticket or reference number from your ISP: They claim its your problem.
    State/Country: Massachusetts, USA
    Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Typically starts @ 7pm EST
    Frequency (How often does the issue occur?): Every day.
    Content (Which content were you playing in-game when the issue occurred?): Everywhere.
    Which in-game World were you playing on when the issue occurred?: Hyperion
    Traceroute records (optional): Same or close to the same as everyone elses. Hi2u Level3



    This has been an ongoing issue for almost two months. Could we at least get some feedback in regards to what the issue it?
    (2)


    Thank's for that A3S.

  9. #9
    Player
    Istede's Avatar
    Join Date
    Feb 2015
    Location
    Ul'dah
    Posts
    34
    Character
    Ixara Thorne
    World
    Balmung
    Main Class
    Scholar Lv 60
    Name of your Internet Service Provider: Comcast
    Ticket or reference number from your ISP: They say it's SE's issue
    State/Country: TN, USA
    Date/Time: Started 2-3 months ago
    Frequency: Fri-Mon ~6:00pm CST to 9:00 CST is when it's most acute, can happen at all hours though
    Content: Most noticeable in A3S and Thordan
    Which in-game World were you playing on when the issue occurred? Balmung
    Traceroute records: Sometimes I will do it and it's fine, other times it hangs at the Montreal Level 3.


    I didn't have any issues when I started playing this almost a year ago, but over the past couple of months it's become a significant problem for me when doing higher-tier PvE. In fact, I've never had lag issues of any kind in any online game until now. For the past couple of weeks in A3S my entire group has been experiencing problems. Pull macros count down all at once, skills don't activate, digititis and tethers don't pass, splash is one hit instead of three or six, pepsiman will just freeze with his arms up doing Protean Wave, nothing will appear on the ground and then it will be sluice. It's incredibly frustrating. I don't know if paying for a VPN will help, but I am ready to do so if it does.
    (2)

  10. #10
    Player
    Inemity's Avatar
    Join Date
    Oct 2013
    Posts
    7
    Character
    Lionar Kelsworth
    World
    Excalibur
    Main Class
    Paladin Lv 60
    Name of your Internet Service Provider (ISP): Comcast
    Ticket or reference number from your ISP. N/A
    State/Country: Massachusetts, USA
    Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Usually after 8pm
    Frequency (How often does the issue occur?) Every night.
    Content (Which content were you playing in-game when the issue occurred?) Crafting/Gathering
    Which in-game World were you playing on when the issue occurred? Excalibur
    Traceroute records (optional):
    1 7 ms <1 ms 2 ms 172.16.0.1
    2 18 ms 13 ms 26 ms 96.120.65.21
    3 14 ms 18 ms 19 ms te-4-2-sr01.winchendon.ma.boston.comcast.net [68
    .87.159.137]
    4 20 ms 15 ms 17 ms te-0-0-0-7-sur01.gardner.ma.boston.comcast.net [
    68.87.146.221]
    5 37 ms 30 ms 27 ms be-45-ar01.needham.ma.boston.comcast.net [162.15
    1.52.65]
    6 16 ms 21 ms 17 ms 4.68.71.217
    7 51 ms 51 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

    8 105 ms 77 ms 201 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

    9 59 ms 56 ms 49 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
    74]
    10 70 ms 61 ms 79 ms 192.34.76.10
    11 63 ms 69 ms 69 ms 199.91.189.242
    12 68 ms 75 ms 71 ms 199.91.189.45

    Trace complete.
    (1)

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