We're aware that players have been experiencing latency issues recently, and in order to help the investigation, we would like everyone to follow the following steps when reporting these issues.

Please note this thread is for players accessing the NA Data Center.

Contacting your Internet Service Provider
The issue may be occurring at one of the routes the Internet Service Provider (ISP) takes to reach our servers. The issue may be something that may be resolved on their end, so we would first like you to please contact your ISP. When contacting your ISP, please make sure to receive a ticket reference number from them as this will help us investigate the issue when we need to contact your ISP.
Reporting the issue in this thread
When reporting your issue in this thread, please make sure to provide the following information.
  • Name of your Internet Service Provider (ISP)
  • Ticket or reference number from your ISP.
  • State/Country
  • Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
  • Frequency (How often does the issue occur?)
  • Content (Which content were you playing in-game when the issue occurred?)
  • Which in-game World were you playing on when the issue occurred?
  • Traceroute records (optional) (Learn how to generate traceroute record)

We greatly appreciate your cooperation!