Reporting Latency Related Issue (NA Data Center)

[Kassatsu]

Name of your Internet Service Provider (ISP) - AT&T U-Verse
Ticket or reference number from your ISP. -TBD
State/Country - Florida, USA
Date/Time - Between 4pm est - 12am est (those are the times I'm on and it occurs.
Frequency - Every night, every few minutes or so.
Content - Dungeons/raids/diadem primarily, I have also seen my cactpot card reveals being noticeably lagged when I do my minicactpot.
Which in-game World were you playing on when the issue occurred? Excalibur
Traceroute records (optional) - TDB, Will run tonight.

[Coldbrand]

Getting hit with severe lag at 9PM EST on the nose it began. Comcast user. This throttling has to stop. Massachusetts.

[Darthenron]

Name of your Internet Service Provider: AT&T
Ticket or reference number from your ISP: Did not give one said nothing is wrong on their end.
State/Country: Texas / United Sates
Date/Time: Started about a month ago game lags up to 3 seconds. This occurred after the recent data center migrations.
Frequency: More noticeable during peak hours however it is daily at random intervals.
Content: Dungeons / World exploration / walking in cities.
Which in-game World were you playing on when the issue occurred?: Hyperion
Traceroute records (optional):
Tracing route to 199.91.189.57 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 22 ms 22 ms 24 ms 99-39-88-2.lightspeed.rcsntx.sbcglobal.net [99.39.88.2]
3 25 ms 24 ms 24 ms 70.143.192.194
4 24 ms 27 ms 23 ms 12.83.34.1
5 26 ms 27 ms 27 ms gar26.dlstx.ip.att.net [12.123.16.85]
6 * * * Request timed out.
7 69 ms 81 ms 76 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 68 ms 68 ms 70 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 68 ms 68 ms 68 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 79 ms 80 ms 81 ms 192.34.76.10
11 80 ms 80 ms 78 ms 199.91.189.242
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Lyone]

• Name of your Internet Service Provider (ISP): Time Warner Cable
• Ticket or reference number from your ISP: They won't give me one, they say nothing is wrong on their end.
• State/Country: California/USA
• Date/Time: Started happening around July 2015 and has been a random 90k/lag issue ever since.
• Frequency: Sometimes for weeks at a time. Usually at least every other day.
• Content: I lag during all content in the game, especially instances.
• Which in-game World were you playing on when the issue occurred?: Midgardsormr
• Traceroute records:
  
  Tracing route to 199.91.189.28 over a maximum of 30 hops
  
  1 7 ms 9 ms 9 ms 192.168.0.1
  2 59 ms 39 ms 39 ms cpe-76-88-88-1.san.res.rr.com [76.88.88.1]
  3 49 ms 39 ms 29 ms tge7-1.sndhcaay01h.socal.rr.com [76.166.9.17]
  4 28 ms 31 ms 30 ms agg26.sndhcaax01r.socal.rr.com [72.129.2.22]
  5 40 ms 39 ms 30 ms 72.129.1.0
  6 40 ms 39 ms 29 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
  9.6.102]
  7 28 ms 23 ms 26 ms 0.ae1.pr1.lax00.tbone.rr.com [107.14.17.250]
  8 25 ms 29 ms 30 ms ix-24-0.tcore1.LVW-Los-Angeles.as6453.net [66.11
  0.59.81]
  9 * 121 ms 109 ms if-3-2.tcore1.PDI-Palo-Alto.as6453.net [66.198.1
  27.25]
  10 108 ms 109 ms 109 ms if-2-2.tcore2.PDI-Palo-Alto.as6453.net [66.198.1
  27.2]
  11 108 ms 109 ms 109 ms if-5-2.tcore2.SQN-San-Jose.as6453.net [64.86.21.
  1]
  12 109 ms 118 ms * if-29-2.tcore1.CT8-Chicago.as6453.net [64.86.21.
  105]
  13 111 ms 107 ms 110 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
  1]
  14 109 ms 110 ms 108 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
  .45]
  15 101 ms 119 ms 107 ms 66.198.96.50
  16 106 ms 109 ms 110 ms 192.34.76.2
  17 130 ms 109 ms 109 ms 199.91.189.234
  18 108 ms 109 ms 112 ms 199.91.189.28
  
  Trace complete.

[CrowHala]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: CR535234909
State/Country: Tennessee, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started November 26th (Thanksgiving). Has continued. Still ongoing. Happens especially bad during instances.
Frequency (How often does the issue occur?): Pretty consistently every time we have been on.
Content (Which content were you playing in-game when the issue occurred?): Tonight it was Thordan Extreme and Steps of Faith
Which in-game World were you playing on when the issue occurred? Lamia
Traceroute records (optional):

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 6 ms 12 ms 2 ms READYSHARE [192.168.1.1]
2 18 ms 41 ms 24 ms 96.120.110.21
3 40 ms 18 ms 20 ms 69.139.205.65
4 16 ms 11 ms 19 ms xe-11-0-0-0-sur02.bridgewater.tn.knox.comcast.net [68.86.136.54]
5 31 ms 29 ms 34 ms xe-0-0-11-0-ar02.bluelight.tn.knox.comcast.net [162.151.41.77]
6 24 ms 35 ms 35 ms et-10-1-1-0-ar02.goodslettvll.tn.nash.comcast.net [162.151.94.185]
7 36 ms 41 ms 39 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
8 * 26 ms 39 ms 23.30.207.98
9 161 ms 262 ms 222 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 82 ms 212 ms 219 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 66 ms 58 ms 63 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 77 ms 68 ms 77 ms 192.34.76.10
13 69 ms 71 ms 72 ms 199.91.189.242
14 98 ms 78 ms 87 ms 199.91.189.28

Trace complete.

[Majishine]

Name of your Internet Service Provider (ISP)
-Comcast

Ticket or reference number from your ISP.
-N/A

State/Country
-Colorado, USA

Date/Time
- started around 11/24. Usually happens Monday through Thursday evening around 6pm to 8pm mst

Frequency
-every weeknight

Content
-Only occurs in duty finder

Which in-game World were you playing on when the issue occurred?
-Behemeoth

Traceroute records



Tracing route to 199.91.189.40 over a maximum of 30 hops


3 8 ms 9 ms 8 ms c-73-217-40-1.hsd1.co.comcast.net [73.217.40.1]

4 9 ms 10 ms 8 ms xe-10-0-2-sur02.littleton.co.denver.comcast.net
[162.151.38.201]
5 9 ms 9 ms 8 ms ae-22-ar01.aurora.co.denver.comcast.net [68.86.1
79.249]
6 16 ms 11 ms 12 ms lag-4.ear1.Denver.Level3.net [4.68.63.205]
7 143 ms 127 ms 221 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 55 ms 62 ms 56 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 55 ms 55 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 65 ms 68 ms 114 ms 192.34.76.10
11 62 ms 64 ms 63 ms 199.91.189.242
12 62 ms 62 ms 63 ms 199.91.189.40

[SonicTheLemur]

Name of your Internet Service Provider (ISP): TPG
Ticket or reference number from your ISP: 37779885
State/Country: Vic/Australia
Date/Time: 4pm -> midnight
Frequency : every day
Content : all content
Which in-game World were you playing on when the issue occurred? Behemoth
Traceroute records:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 14 ms 14 ms 10.20.22.149
3 14 ms 14 ms 14 ms 203-219-5-241static.tpgi.com.au [203.219.5.241]

4 15 ms 15 ms 15 ms nme-apt-bur-crt1-te-gi-0-7-0-13.tpgi.com.au [203
.219.106.73]
5 24 ms 27 ms 23 ms 203-219-106-241.tpgi.com.au [203.219.106.241]
6 27 ms 27 ms 27 ms syd-gls-har-int2-be-10.tpgi.com.au [203.29.129.1
32]
7 237 ms 239 ms 237 ms 10ge3-4.core1.sjc1.he.net [72.52.93.37]
8 241 ms 248 ms 249 ms 10ge2-1.core1.sjc2.he.net [72.52.92.118]
9 180 ms 180 ms 179 ms sjo-b21-link.telia.net [213.248.67.105]
10 178 ms 179 ms 179 ms level3-ic-157355-sjo-b21.c.telia.net [213.248.98
.30]
11 246 ms 244 ms 245 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

12 246 ms 245 ms 245 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

13 253 ms 254 ms 255 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
14 245 ms 245 ms 244 ms 192.34.76.10
15 243 ms 248 ms * 199.91.189.242
16 242 ms 243 ms 243 ms 199.91.189.40

[venom_nz]

Name of your Internet Service Provider (ISP): Vodafone NZ
Ticket or reference number from your ISP: N/A
State/Country: New Zealand
Date/Time: About 1 month ago
Frequency (How often does the issue occur?): Randomly happens sometimes in the evenings. 7PM onwards to about 10PM.
Content (Which content were you playing in-game when the issue occurred?): Alexander Savage
Which in-game World were you playing on when the issue occurred?: Behemoth

Traceroute:

Tracing route to 199.91.189.40 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     8 ms     9 ms     7 ms  203-173-139-254.dsl.dyn.ihug.co.nz [203.173.139.254] 
  3     5 ms     9 ms    11 ms  bvi-400.bgnzldv02.akl.vf.net.nz [203.109.180.242] 
  4    17 ms    17 ms    16 ms  bvi-188.bgnzldv02.akl.vf.net.nz [203.109.180.241] 
  5   128 ms   128 ms   131 ms  203-109-250-185.ihug.net [203.109.250.185] 
  6   130 ms   134 ms   136 ms  te0-2-0-31.rcr21.lax04.atlas.cogentco.com [38.88.197.205] 
  7   137 ms   129 ms   133 ms  be2019.ccr21.lax01.atlas.cogentco.com [154.54.88.9] 
  8   167 ms   169 ms   166 ms  be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65] 
  9   179 ms   179 ms   182 ms  be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69] 
 10   192 ms   190 ms   191 ms  be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157] 
 11   209 ms   201 ms   207 ms  be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118] 
 12   219 ms   202 ms   200 ms  be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50] 
 13   205 ms   204 ms   205 ms  be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17] 
 14   206 ms   213 ms   210 ms  38.122.42.34 
 15   277 ms     *      277 ms  192.34.76.10 
 16   272 ms   275 ms   278 ms  199.91.189.242 
 17   276 ms   274 ms   274 ms  199.91.189.40 

Trace complete.

[PandaPause]

Name of your Internet Service Provider (ISP)- Comcast/Xfinity
•Ticket or reference number from your ISP. TBD
•State/Country- Michigan, USA
•Date/Time -12/1/2015 8:30 est/11:30-12 est
•Frequency - Daily
•Content - Alex Savage/Thordan Ex and Open World
•Which in-game World were you playing on when the issue occurred?- Balmung
•Traceroute records TBD

[Bensmack]

Name of your Internet Service Provider (ISP)- Comcast
•Ticket or reference number from your ISP - will not issue a ticket, says it's the FFXIV service
•State/Country- Georgia, US
•Date/Time - since 12/1 anytime after 9am EST, all day
•Frequency - Every day!
•Content - Alex Savage/Thordan Ex, open world, Void Ark, etc
•Which in-game World were you playing on when the issue occurred?- Behemoth
•Traceroute records TBD