Reporting Latency Related Issue (NA Data Center)

[Zomkei]

Name of your Internet Service Provider (ISP) : Comcast
Ticket or reference number from your ISP. : None, they claim everything is fine on their end.
State/Country : IN, USA
Date/Time : 7p - 11p EST
Frequency : Daily
Content : Overworld and instanced fights, worse if 8man or 24 man.
Which in-game World were you playing on when the issue occurred? : Hyperion
Traceroute records : I'm on a PS4, so,

[Kytelian]

Name of your Internet Service Provider (ISP) - Comcast
Ticket or reference number from your ISP. - Not going to contact them. This isn't a Comcast issue for once.
State/Country - Colorado, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - Approximately the 29th of November is when I noticed the latency issue. Typically happens during prime time, about 5pm until 10pm MST.
Frequency (How often does the issue occur?) - Daily.
Content (Which content were you playing in-game when the issue occurred?) - Specifically Thordan EX and Alex Savage. I've also noticed latency issues when running dungeons, Void Ark, etc.
Which in-game World were you playing on when the issue occurred? - Gilgamesh
Traceroute records (optional) -

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

5 13 ms 15 ms 13 ms ae-23-0-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 21 ms 14 ms 13 ms 4.68.63.165
7 58 ms 106 ms 110 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 58 ms 59 ms 59 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 61 ms 59 ms 59 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 57 ms 60 ms 60 ms 192.34.76.10
11 58 ms 57 ms * 199.91.189.242
12 55 ms 56 ms 56 ms 199.91.189.40

Trace complete.

[Goldeen]

Name of your Internet Service Provider (ISP) : Time Warner
Ticket or reference number from your ISP. : No ticket ref. The WoW/LoL players in my family are having no issues. We live in the same house.
State/Country : CA, USA
Date/Time : 6 pm - 4 am PST.
Frequency : Daily. More at night. Began 12/3/2015. 3-4 disconnects a night. Beginning to happen during the day now.
Content : Alexander Savage Cuff of the father, Seal Rock, The Goblet, Horizon
Which in-game World were you playing on when the issue occurred? : Cactuar
Traceroute records : I'm on a PS4!

Preez fix this my raid is getting sad from the disconnects but they have it way worse then me. I disconnect in the goblet, even~ waaah!

[mutantx]

Sorry I'm not NA but i do believe the EU server are also having issues - but it seems to affect some users/isps more than others.

country - uk
isp - VIRGIN MEDIA
content - everything
world - phoenix

For the last week i have noticed the game getting harder to play during peak eu times ... with serious game lag, so i decided to investigate more.

first i ping the server ip and that always shows around 32ms - at any time of day/night, then i spent an hour on the phone with 2nd line support at my isp looking through tracerts together - where they said the issue is with square enix.

secondly i tracert the server ip (195.82.50.52) at different times of the day - and i noticed and verified this with 4 other people who live across eu/uk with different isps that the ip (195.82.50.234) which is just before the final ip has a crazy ms range
11 am gmt - 370ms
1 pm gmt -550ms
7pm gmt -1332ms.........
1am gmt - 32ms .........

As you can see at 7pm the game becomes totally unplayable for me - even using wtfast during these times it reports a 500 + ping (still unplayable) however when i test it at 1am wtfast shows 32ms ping .. much better right! and i can even play without wtfast but i get a bit more overhead from my isp. What i don't understand is why some like myself seem to be affected at peek times while others are not.

[mutantx]

i made a new thread in eu section this morning not to clutter / confuse this

http://forum.square-enix.com/ffxiv/t...92#post3465592

[pokemonangel9]

Name of your Internet Service Provider (ISP): Verizon
Ticket or reference number from your ISP: They insist it isn't on their part as "everyone else in your household would be having trouble"
State/Country: New Jersey, USA
Date/Time: Started about a month ago
Frequency: Usually around 3p and 9p EST; when it hit the problem lasted for a few hours.
Content: Because of the frequency I would never be able to start anything. I hear a lot of friends complaining about it in KOTR and Alex (S).
Which in-game World were you playing on when the issue occurred?: Gilgamesh

[wolly]

Ok I'm no brainiac on a computer but I will explain the best way I can. My internet provider is Time Warner and I am on east coast(Ohio). My whole raid group experienced lag, latency, dcing while we were in Thordan Ex and Diadem Hard. Four of the group are on the west coast and four of us are east coast. Fix the damn problem and I am sorry if its negative but we are paying money to play. I have seen 5 good friends quit because of this and other bullcrap.

[Rhode]

Name of your Internet Service Provider (ISP): Comcast Xfinity
Ticket or reference number from your ISP: None, they said it was not a problem on their side.
State/Country: MA, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Usually begins around 9:15pm EST to about 11:15pm EST
Frequency (How often does the issue occur?): Seems to be every night. Lots of dropped packets making working with mechanics in boss fights very hard. People in the overworld "catch up" too, so it really diminishes the overall experience of the game.
Content (Which content were you playing in-game when the issue occurred?): Overworld, instances, PvP, Gold Saucer
Which in-game World were you playing on when the issue occurred?: Leviathan

[linklite]

Name of your Internet Service Provider (ISP): AT&T UVerse
Ticket or reference number from your ISP.: AT&T says there is nothing wrong on their end.
State/Country: Texas, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): After 3.1 Update.
Frequency (How often does the issue occur?): Everynight
Content (Which content were you playing in-game when the issue occurred?): Everywhere, specially in instances.
Which in-game World were you playing on when the issue occurred? Exodus
Traceroute records (optional) (Learn how to generate traceroute record): N/A

[yolnah]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: CR534611724

State/Country: Indiana/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Thanksgiving weekend and "cyber monday" were the worst, and it has tapered off since then, but it's still noticeable during evening hours and on weekend afternoons

Frequency (How often does the issue occur?): Generally in fits and starts, where for a few global cooldowns (maybe 10 seconds total, then)? The game will not exactly freeze, but act similarly to as if network connection were dropped (other characters stop taking actions, skills do not have effects, etc), then for another 10s or so after things start back up, a bunch of things that happened during the slowdown period will finally apply. Generally happens a few times a dungeon, so assuming a dungeon takes maybe 30m, that would be once every 5-10m? This is all during "peak hours", in the early morning when no one is on, it runs butter-smooth.

Content (Which content were you playing in-game when the issue occurred?): Nothing in particular; a few dungeons, running around Idyllshire, bit of crafting and gathering...

Which in-game World were you playing on when the issue occurred?: Diabolos

Traceroute records (optional)

One I generated while the issue was tapering off, a bit laggy but not as bad as during peak times:

1 1 ms 1 ms 1 ms 192.168.8.1
2 161 ms 35 ms 62 ms 96.120.112.129
3 11 ms 10 ms 16 ms te-0-0-0-6-

sur04.noblesville.in.indiana.comcast.
net [69.139.173.185]
4 10 ms 11 ms 10 ms te-8-3-

ur03.elmhurst.il.chicago.comcast.net [68.
87.231.133]
5 12 ms 11 ms 11 ms 69.139.202.213
6 25 ms 23 ms 23 ms hu-1-13-0-0-

ar01.area4.il.chicago.comcast.net [6
8.86.187.245]
7 * 62 ms 22 ms 4.68.63.125
8 233 ms 234 ms 220 ms ae-10-

10.car2.Montreal2.Level3.net [4.69.153.86]

9 177 ms 162 ms 107 ms ae-10-

10.car2.Montreal2.Level3.net [4.69.153.86]

10 50 ms 42 ms 43 ms ORMUCO-

COMM.car2.Montreal2.Level3.net [4.59.178.
74]
11 42 ms 41 ms 42 ms 192.34.76.10
12 278 ms 302 ms 320 ms 199.91.189.242
13 46 ms 44 ms 89 ms 199.91.189.38

Subsequent pings to stops 7 and 8 showed that 7 was fairly normal ping and 8 occasionally had spikes of >600ms ping, without noticeable packet loss.

One taken now, late at night:

1 <1 ms <1 ms <1 ms 192.168.8.1
2 9 ms 8 ms 9 ms 96.120.112.129
3 16 ms 10 ms 8 ms te-0-0-0-6-sur04.noblesville.in.indiana.com
net [69.139.173.185]
4 9 ms 9 ms 16 ms te-8-3-ur03.elmhurst.il.chicago.comcast.net
87.231.133]
5 13 ms 15 ms 14 ms 69.139.202.213
6 25 ms 23 ms 30 ms hu-1-13-0-0-ar01.area4.il.chicago.comcast.n
8.86.187.245]
7 2248 ms 2136 ms * 4.68.63.125
8 42 ms 42 ms 49 ms ae-10-10.car2.Montreal2.Level3.net [4.69.15

9 42 ms 42 ms 42 ms ae-10-10.car2.Montreal2.Level3.net [4.69.15

10 48 ms 45 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59
74]
11 40 ms 40 ms 73 ms 192.34.76.10
12 40 ms 40 ms 41 ms 199.91.189.242
13 52 ms 40 ms 42 ms 199.91.189.38

Trace complete.

A couple more showed packet loss at stops 7 and 8, which seem to be the worst for my location.