Reporting Latency Related Issue (NA Data Center)

[Crafall]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Says it's no them
State/Country: Michigan
Date/Time: All times, MUCH more frequent during 7pm-12pm EST.
Frequency (How often does the issue occur?): somtimes every 5 minutes, sometimes once an hour, but it always happens.
Content (Which content were you playing in-game when the issue occurred?): dungeons, cities, all zones I've been in so far.
Which in-game World were you playing on when the issue occurred?: Behemoth
Traceroute records (optional) (Learn how to generate traceroute record):

MTR
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.1 -    1 |  527 |  526 |    1 |    4 |   95 |    2 |
|                   No response from host -  100 |  106 |    0 |    0 |    0 |    0 |    0 |
|xe-2-0-1-sur03.grandrapids.mi.michigan.comcast.net -    0 |  531 |  531 |   10 |   21 |  129 |   17 |
|te-0-1-0-9-ar02.taylor.mi.michigan.comcast.net -    0 |  531 |  531 |   15 |   27 |  115 |   23 |
|            ae3.bar2.detroit1.level3.net -    0 |  531 |  531 |   16 |   28 |  120 |   23 |
|      ae-10-10.car2.montreal2.level3.net -    0 |  531 |  531 |   43 |   80 |  371 |   50 |
|      ae-10-10.car2.montreal2.level3.net -    0 |  531 |  531 |   42 |   80 |  371 |   50 |
|   ormuco-comm.car2.montreal2.level3.net -    0 |  531 |  531 |   43 |   53 |  145 |   48 |
|                            192.34.76.10 -   10 |  387 |  351 |   58 |   67 |  152 |   61 |
|                          199.91.189.242 -   11 |  376 |  338 |   58 |   68 |  513 |   70 |
|                           199.91.189.40 -   11 |  368 |  328 |   58 |   67 |  152 |   59 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Tavi_Sunwalker]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A
State/Country: Florida
Date/Time: Usually between 6pm and 10pm EST
Frequency (How often does the issue occur?): Every night between the hours mentioned above I suddenly start lagging. Idling in an inn room I see the "Received" number jump from about 100 to almost over 1000 and stay there for these hours.
Content (Which content were you playing in-game when the issue occurred?): All zones
Which in-game World were you playing on when the issue occurred?: Gilgamesh

[immunity]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None.

State/Country
CO / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Continues nightly between 6pm-10pm MT, has been occurring often the past 1-2 months.


Frequency (How often does the issue occur?)
Constantly. Every couple minutes the game would lock for 5-30 seconds. Even got 90002 error once.

Content (Which content were you playing in-game when the issue occurred?)
Alexander - The Arm of the Father (Savage)

Which in-game World were you playing on when the issue occurred?
Diabolos

Traceroute records (optional) (Learn how to generate traceroute record)
Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 14 ms 9 ms c-73-217-28-1.hsd1.co.comcast.net [73.217.28.1]
3 8 ms 8 ms 7 ms xe-9-0-0-sur02.wheatridge.co.denver.comcast.net [68.86.129.21]
4 8 ms 8 ms 26 ms ae-10-sur03.wheatridge.co.denver.comcast.net [162.151.51.41]
5 10 ms 8 ms 10 ms ae-30-ar01.denver.co.denver.comcast.net [162.151.51.9]
6 9 ms 9 ms 9 ms 4.68.63.165
7 264 ms 247 ms 247 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 73 ms 99 ms 100 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 55 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 83 ms 68 ms 66 ms 192.34.76.10
11 69 ms 76 ms 69 ms 199.91.189.242
12 68 ms 68 ms 67 ms 199.91.189.38

[typezer0]

When reporting your issue in this thread, please make sure to provide the following information.
Name of your Internet Service Provider (ISP) - Comcast
Ticket or reference number from your ISP. - N/A
State/Country - FL
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - 5 pm - 12 am EST
Frequency (How often does the issue occur?) Whole time
Content (Which content were you playing in-game when the issue occurred?) - Open world, Dungeons especially though
Which in-game World were you playing on when the issue occurred? - Jenova
Traceroute records (optional) (Learn how to generate traceroute record)

[Cadochan]

Name of your Internet Service Provider (ISP)
Comcast
Ticket or reference number from your ISP.
State/Country
TN, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Daily beginning around 5pm cst
Frequency (How often does the issue occur?)
Daily for the last two weeks
Content (Which content were you playing in-game when the issue occurred?) Dungeon, and open world
Which in-game World were you playing on when the issue occurred?
Occuring on Behemoth and Lamia

1 1 ms 2 ms <1 ms Get-off-my-Lawn [192.168.1.1]
2 1 ms 1 ms 1 ms 10.0.0.1
3 11 ms 9 ms 9 ms 68.52.120.1
4 11 ms 11 ms 10 ms xe-10-3-0-sur02.dickson.tn.nash.comcast.net [68.85.51.177]
5 14 ms 24 ms 12 ms xe-4-1-6-0-ar01.goodslettvll.tn.nash.comcast.net [162.151.23.37]
6 13 ms 14 ms 13 ms ae7.bar2.nashville1.Level3.net [4.68.71.53]
7 57 ms 112 ms 237 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 161 ms 231 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 46 ms 53 ms 45 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 59 ms * 58 ms 192.34.76.10
11 62 ms 59 ms 61 ms 199.91.189.242
12 59 ms 61 ms 58 ms 199.91.189.40

[Seraphsatan]

•Name of your Internet Service Provider (ISP) Comcast
•Ticket or reference number from your ISP. None
•State/Country Michigan MI, USA
•Date/Time Between 7-11pm est (only time I play during week)
•Frequency very often lag being 1-5 seconds long every 5-10 sec
•Content everywhere world and dungeons (duty finder)
•Which in-game World were you playing on when the issue occurred? Ultros
•Traceroute records (optional)

1 <1ms <1ms <1ms 192.168.0.1
2 10ms 9ms 9ms 96.120.40.185
3 9ms 8ms 9ms xe-9-1-0-sur02.newhaven.mi.michigan.comcast.net [68.85.188.169]
4 17ms 17ms 18ms be-5-ar02.pontiac.mi.michigan.comcast.net [68.87.191.193]
5 16ms 16ms 17ms ae2.bar1.Detroit1.Level3.net [4.68.71.33]
6 41ms 41ms 41ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 42ms 41ms 41ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 42ms 42ms 43ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 59ms 61ms 59ms 192.34.76.10
10 59ms 59ms 61ms 199.91.189.242
11 59ms 60ms * 199.91.189.74
12 61ms 59ms 59ms 199.91.189.74

That time looked good but on subsequent runs LINE # 6 and 7 show randoms spikes to 140ms thru 240ms ( ae-10-10.car2.Montreal2.Level3.net [4.69.153.86])

Edit: Also this seems to be worst ever this week, before it was reasonable and slight.

[Imrathion]

so like everyone else on the past 11 pages, i have the same lag and its been like this for a while. i am personally tired of this, and I'm starting to find it real difficult to pay for a broken game.

The question that I'm sure we are all wanting/demanding at this point is will Square Enix do anything about it? A response from a dev who has some information would be great.

We are Waiting...................

[LunaKaeridge]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: None, Comcast blames FFXIV.
• State/Country: Illinois/USA
• Date/Time: 8:00 PM +/- 2 hours, especially noticeable on Fridays/Weekends
• Frequency: Every week.
• Content: Happens everywhere, but particularly bad in instanced content
• Which in-game World were you playing on when the issue occurred?: Lamia
• Traceroute records: Tracing route to 199.91.189.45 over a maximum of 30 hops
  
  1 <1 ms <1 ms <1 ms 192.168.0.1
  2 10 ms 8 ms 8 ms 96.120.25.21
  3 9 ms 9 ms 9 ms te-0-5-0-17-sur03.mtprospect.il.chicago.comcast.net [162.151.34.157]
  4 22 ms 11 ms 12 ms te-0-8-0-10-ar01.elmhurst.il.chicago.comcast.net [68.87.231.1]
  5 * * * Request timed out.
  6 30 ms 31 ms 32 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  7 30 ms 32 ms 29 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8 30 ms 30 ms 31 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
  9 54 ms 43 ms 66 ms 192.34.76.10
  10 43 ms 44 ms 44 ms 199.91.189.242
  11 44 ms 44 ms 51 ms 199.91.189.45 )

[Paintedtarget]

Name of your Internet Service Provide:r Comcast
Ticket or reference number from your ISP: They would not give me one as it is a level 3 problem outside of the United States
State/Country Florida / United States
Date/Time: 6pm est till around 12am est
Frequency: Every night at those times with lag lasting up to 15 seconds
Content: All content
Which in-game World were you playing on when the issue occurred? Leviathan
Traceroute records (optional)

Tracing route to 199.91.189.42 over a maximum of 30 hops
1 1 ms 1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms 96.120.21.13
3 8 ms 8 ms 8 ms xe-7-1-5-sur01.ftcaroline.fl.jacksvil.comcast.net [68.86.169.97]
4 10 ms 11 ms 11 ms te-0-3-0-1-ar02.southside.fl.jacksvil.comcast.net [68.86.168.189]
5 17 ms 18 ms 18 ms be-33489-cr01.miami.fl.ibone.comcast.net [68.86.95.45]
6 22 ms 16 ms 15 ms ae12.edge2.Miami1.level3.net [4.68.127.205]
7 51 ms 108 ms 150 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 156 ms 189 ms 250 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 51 ms 50 ms 50 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * 69 ms * 192.34.76.10
11 70 ms 70 ms 70 ms 199.91.189.242
12 70 ms * 70 ms 199.91.189.42
Trace complete.

[ZenithanGunn]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.
State/Country: CO, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Frequency (How often does the issue occur?) Everyday, evening hours mostly 5pm MNT on for the evening
Content (Which content were you playing in-game when the issue occurred?) Instances mostly, unplayable
Which in-game World were you playing on when the issue occurred? Faire
Traceroute records:


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn [192.168.11.1]
2 8 ms 8 ms * 67.161.140.1
3 8 ms 8 ms * xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 9 ms 9 ms 8 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 10 ms 17 ms 10 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 14 ms 10 ms 4.68.63.165
7 * 56 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 * 71 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 67 ms 56 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * 67 ms 67 ms 192.34.76.10
11 * 67 ms 67 ms 199.91.189.242
12 75 ms 69 ms 67 ms 199.91.189.30


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn [192.168.11.1]
2 10 ms 9 ms 9 ms 96.120.12.229
3 20 ms 10 ms 12 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 11 ms 10 ms 11 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 16 ms 11 ms 14 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 17 ms 10 ms 4.68.63.165
7 62 ms 71 ms 57 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 55 ms 60 ms 55 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 61 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 86 ms 88 ms 84 ms 192.34.76.10
11 * 83 ms 83 ms 199.91.189.242
12 91 ms 97 ms 82 ms 199.91.189.30


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn.com [192.168.11.1]
2 9 ms 9 ms 9 ms 67.161.140.1
3 9 ms 9 ms 8 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 16 ms 10 ms 8 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 10 ms 10 ms 10 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 45 ms 45 ms 11 ms 4.68.63.165
7 182 ms 223 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 62 ms 153 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 57 ms 56 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 53 ms 53 ms 52 ms 192.34.76.10
11 53 ms 52 ms 52 ms 199.91.189.242
12 52 ms 52 ms 52 ms 199.91.189.30


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn.com [192.168.11.1]
2 9 ms 8 ms 9 ms 67.161.140.1
3 9 ms 8 ms 9 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 8 ms 16 ms 9 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 13 ms 11 ms 13 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 11 ms 10 ms 4.68.63.165
7 56 ms 55 ms 54 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 138 ms 62 ms 55 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 62 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 53 ms 60 ms 52 ms 192.34.76.10
11 52 ms 58 ms 52 ms 199.91.189.242
12 63 ms 59 ms 52 ms 199.91.189.30


PLEASE HELP! The game is unplayable at nights, we are considering quitting because we can't play together or do any instanced content. I've contacted Comcast with these results, this thread, etc and they just ask me to buy a cable bundle and reboot my modem.