Reporting Latency Related Issue (NA Data Center)

[akazulol]

Name of your Internet Service Provider (ISP) Net Virtua
State/Country Brazil
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Start around 2 weeks ago, happens all the time
Frequency (How often does the issue occur?) throughout the day
Content (Which content were you playing in-game when the issue occurred?) Any content
Which in-game World were you playing on when the issue occurred? Gilgamesh
Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 21 ms 43 ms b18e8001.virtua.com.br [177.142.128.1]
3 12 ms 12 ms 31 ms c9112102.virtua.com.br [201.17.33.2]
4 13 ms 10 ms 12 ms c91122c1.virtua.com.br [201.17.34.193]
5 14 ms 13 ms 14 ms c9110009.virtua.com.br [201.17.0.9]
6 14 ms 19 ms 14 ms embratel-T0-0-2-0-tacc01.rjo.embratel.net.br [200.209.203.33]
7 130 ms 130 ms 130 ms ebt-T0-8-0-12-tcore01.rjo.embratel.net.br [200.244.216.50]
8 129 ms 129 ms 131 ms ebt-BP1211-intl01.nyk.embratel.net.br [200.230.220.42]
9 * * * Request timed out.
10 141 ms 138 ms 152 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 137 ms 140 ms 137 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 * * * Request timed out.
13 128 ms 128 ms 128 ms 192.34.76.2
14 128 ms 125 ms 125 ms 199.91.189.234
15 136 ms 138 ms 137 ms 199.91.189.30

Trace complete.

[pyra]

Name of your Internet Service Provider (ISP) - WaveG

Ticket or reference number from your ISP. - #495026

State/Country - Seattle, WA, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - First noticed on July 19, but it would clear up in an hour. Now, it is constant, and I've seen the issue happen anywhere from 8am to 11pm PST

Frequency (How often does the issue occur?) - Dungeons are especially bad. This week I have not been able to run any instance w/o D/Cing. Also this week, it has started to affect me in the world.

Content (Which content were you playing in-game when the issue occurred?) - Beast Tribe Daily quests, Palace of the Dead, Hullbreaker (Hard)

Which in-game World were you playing on when the issue occurred? - Balmung
Traceroute records

  1     1 ms    <1 ms     1 ms  10.0.1.1
  2     1 ms     1 ms     2 ms  174.127.174.1
  3     1 ms     1 ms     3 ms  agg2-sea-a-t6-1-4000.bb.spectrumnet.us [216.243.28.205]
  4     2 ms     3 ms     3 ms  cr2-sea-b-te-0-0-0-20.bb.spectrumnet.us [174.127.140.137]
  5     2 ms     4 ms     5 ms  te0-7-0-32.ccr21.sea02.atlas.cogentco.com [38.104.126.57]
  6    22 ms    23 ms    23 ms  be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198]
  7    32 ms    33 ms    33 ms  be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
  8    45 ms    43 ms    43 ms  be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
  9    57 ms    56 ms    56 ms  be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
 10    62 ms    63 ms    64 ms  be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
 11    70 ms    71 ms    71 ms  be2993.ccr21.yyz02.atlas.cogentco.com [154.54.31.226]
 12    78 ms    77 ms    78 ms  be2090.ccr21.ymq01.atlas.cogentco.com [154.54.30.206]
 13    78 ms    77 ms    78 ms  hu0-4-0-0.ccr21.ymq02.atlas.cogentco.com [154.54.25.125]
 14    78 ms    77 ms    77 ms  38.122.42.34
 15     *        *        *     Request timed out.
 16    71 ms    71 ms    70 ms  192.34.76.2
 17    71 ms    71 ms    71 ms  199.91.189.234
 18    72 ms    71 ms    71 ms  199.91.189.31

The issue seems to be with Congent. In general, I've found they suck. My ISP will reroute the traffic over a different backbone, but they said I have to prove that it would fix the problem.

[BlueHokage]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: N/A. Issue is with the Network Transport (Level-3) that Comcast's Network Architect decided to use.

State/Country: CA, USA (Bay Area, Internet capital of the world)

Date/Time: Every day, 5:30pm-ish until approx 10:00pm (peak hours of Netflix and chill)

Frequency (How often does the issue occur?): Every day. I want to say the issue began around late November (around the time of the Ninja mudra "fix")

Content (Which content were you playing in-game when the issue occurred?): All content, but most noticeable in instances across the Duty Finder (Raid, PVP, Dungeons).

Which in-game World were you playing on when the issue occurred?: Cactuar

Traceroute record (during problem hours):

Tracing route to 199.91.189.23 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 9 ms 8 ms 8 ms 96.120.89.109
3 10 ms 8 ms 8 ms be-20006-sur04.rohnertpr.ca.sfba.comcast.net [162.151.31.73]
4 10 ms 10 ms 11 ms be-306-rar01.fairfield.ca.sfba.comcast.net [162.151.79.65]
5 12 ms 12 ms 12 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
6 27 ms 13 ms 12 ms lag-14.ear2.SanJose1.Level3.net [4.68.72.101]
7 153 ms 113 ms 202 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 81 ms 81 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 79 ms 79 ms 79 ms 10.2.0.1
10 80 ms 80 ms 80 ms 192.34.76.2
11 79 ms 79 ms 79 ms 199.91.189.234
12 80 ms 80 ms 79 ms 199.91.189.23

Trace complete.

Multiple Traceroutes bring up similar results.
It's obvious that the transport that Level 3 is using between San Jose to Montreal is where the problem seems to appear (and looking at other FFXIV-users TR results, show very similar results to one of the various Montreal hops).

Comcast's NOC refuses to open a Trouble Ticket to their Transport provider, and there is no way for me to open a Ticket with Level-3, as I am not their direct customer (this is something I frequently was able to do on an instance-per-instance basis, back when I was previously employed with a certain Network Provider).

And here are some ping responses to that IP in Montreal:

Pinging 4.69.153.86 with 32 bytes of data:
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=94ms TTL=243
Reply from 4.69.153.86: bytes=32 time=83ms TTL=243
Reply from 4.69.153.86: bytes=32 time=156ms TTL=243
Reply from 4.69.153.86: bytes=32 time=267ms TTL=243
Reply from 4.69.153.86: bytes=32 time=184ms TTL=243
Reply from 4.69.153.86: bytes=32 time=203ms TTL=243
Reply from 4.69.153.86: bytes=32 time=140ms TTL=243
Reply from 4.69.153.86: bytes=32 time=303ms TTL=243
Reply from 4.69.153.86: bytes=32 time=341ms TTL=243
Reply from 4.69.153.86: bytes=32 time=217ms TTL=243
Reply from 4.69.153.86: bytes=32 time=253ms TTL=243
Reply from 4.69.153.86: bytes=32 time=88ms TTL=243
Reply from 4.69.153.86: bytes=32 time=112ms TTL=243
Reply from 4.69.153.86: bytes=32 time=88ms TTL=243
Reply from 4.69.153.86: bytes=32 time=126ms TTL=243
Reply from 4.69.153.86: bytes=32 time=149ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243

Ping statistics for 4.69.153.86:
Packets: Sent = 21, Received = 21, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 341ms, Average = 152ms

[Kerwin]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A
State/Country: Illinois USA
Date/Time: 8/16/16 2:00pm CST
Frequency: Constant, nonstop
Content: All Content
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records: N/A

Rubberbanding, then freeze, followed by more rubberbanding. It's getting pathetic. Only happens on Final Fantasy XIV.

[Ondanya]

Name of your Internet Service Provider: Comcast Xfinity
Ticket or reference number from your ISP: CR646652931
State/Country: USA, Miami, Florida
Date/Time: It's not any specific time, it occurs throughout the day whenever i log in, within about thirty minutes of logging in, sometimes even sooner, and I'd have to reconnect and it repeats again and again.
Frequency: It's getting to the point where I cannot play the game comfortably.
Content: All
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records:

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 5 ms 3 ms 4 ms 10.0.0.1
2 12 ms 14 ms 13 ms 96.120.97.41
3 21 ms 33 ms 18 ms xe-2-1-3-sur04.northdade.fl.pompano.comcast.net [68.85.230.17]
4 12 ms 19 ms 18 ms xe-1-0-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.2.29]
5 17 ms 14 ms 11 ms be-10-ar01.northdade.fl.pompano.comcast.net [162.151.28.141]
6 16 ms 18 ms 18 ms be-20214-cr02.miami.fl.ibone.comcast.net [68.86.90.205]
7 14 ms 10 ms 11 ms hu-0-13-0-0-pe03.nota.fl.ibone.comcast.net [68.86.82.254]
8 20 ms 18 ms 19 ms 50.248.118.242
9 24 ms 14 ms 18 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
10 33 ms 33 ms 40 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
11 54 ms 48 ms 49 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
12 49 ms 48 ms 49 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
13 54 ms 58 ms 53 ms be2916.ccr22.alb02.atlas.cogentco.com [154.54.41.61]
14 57 ms 58 ms 59 ms be2104.ccr22.ymq01.atlas.cogentco.com [154.54.43.21]
15 59 ms 58 ms 58 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
16 57 ms 58 ms 58 ms 38.122.42.34
17 60 ms 58 ms 59 ms 10.2.0.1
18 56 ms 56 ms 56 ms 192.34.76.2
19 57 ms 58 ms 58 ms 199.91.189.234
20 59 ms 58 ms 58 ms 199.91.189.30

Trace complete.

_____

After that I also did a PathPing.
Tracing route to 199.91.189.30 over a maximum of 30 hops

0 DESKTOP-F7N9S9U.hsd1.fl.comcast.net [10.0.0.112]
1 10.0.0.1
2 96.120.97.41
3 xe-2-1-3-sur04.northdade.fl.pompano.comcast.net [68.85.230.17]
4 xe-1-0-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.2.29]
5 be-10-ar01.northdade.fl.pompano.comcast.net [162.151.28.141]
6 be-20214-cr02.miami.fl.ibone.comcast.net [68.86.90.205]
7 hu-0-13-0-0-pe03.nota.fl.ibone.comcast.net [68.86.82.254]
8 50.248.118.242
9 be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
10 be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
11 be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
12 be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
13 be2916.ccr22.alb02.atlas.cogentco.com [154.54.41.61]
14 be2104.ccr22.ymq01.atlas.cogentco.com [154.54.43.21]
15 hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
16 38.122.42.34
17 10.2.0.1
18 192.34.76.2
19 199.91.189.234
20 199.91.189.30

Computing statistics for 500 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-F7N9S9U.hsd1.fl.comcast.net [10.0.0.112]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 14ms 0/ 100 = 0% 0/ 100 = 0% 96.120.97.41
0/ 100 = 0% |
3 14ms 0/ 100 = 0% 0/ 100 = 0% xe-2-1-3-sur04.northdade.fl.pompano.comcast.net [68.85.230.17]
0/ 100 = 0% |
4 15ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.2.29]
0/ 100 = 0% |
5 16ms 0/ 100 = 0% 0/ 100 = 0% be-10-ar01.northdade.fl.pompano.comcast.net [162.151.28.141]
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% be-20214-cr02.miami.fl.ibone.comcast.net [68.86.90.205]
0/ 100 = 0% |
7 17ms 0/ 100 = 0% 0/ 100 = 0% hu-0-13-0-0-pe03.nota.fl.ibone.comcast.net [68.86.82.254]
0/ 100 = 0% |
8 17ms 0/ 100 = 0% 0/ 100 = 0% 50.248.118.242
0/ 100 = 0% |
9 16ms 0/ 100 = 0% 0/ 100 = 0% be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
0/ 100 = 0% |
10 34ms 0/ 100 = 0% 0/ 100 = 0% be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
0/ 100 = 0% |
11 51ms 0/ 100 = 0% 0/ 100 = 0% be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
0/ 100 = 0% |
12 49ms 0/ 100 = 0% 0/ 100 = 0% be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
0/ 100 = 0% |
13 53ms 0/ 100 = 0% 0/ 100 = 0% be2916.ccr22.alb02.atlas.cogentco.com [154.54.41.61]
0/ 100 = 0% |
14 58ms 0/ 100 = 0% 0/ 100 = 0% be2104.ccr22.ymq01.atlas.cogentco.com [154.54.43.21]
0/ 100 = 0% |
15 56ms 0/ 100 = 0% 0/ 100 = 0% hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
0/ 100 = 0% |
16 58ms 0/ 100 = 0% 0/ 100 = 0% 38.122.42.34
0/ 100 = 0% |
17 --- 100/ 100 =100% 100/ 100 =100% 10.2.0.1
0/ 100 = 0% |
18 61ms 0/ 100 = 0% 0/ 100 = 0% 192.34.76.2
0/ 100 = 0% |
19 58ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.234
0/ 100 = 0% |
20 57ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.30

Trace complete.

____

And then I did a PathPing to the one where I get the packetloss

Tracing route to 10.2.0.1 over a maximum of 30 hops

1 6 ms 3 ms 4 ms 10.0.0.1
2 12 ms 14 ms 10 ms 96.120.97.41
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * 96.120.97.41 reports: Destination net unreachable.

Trace complete.

[Ramrodd84]

ISP: Shaw
Ticket or reference number: unavailable
State/ Country: Manitoba, Canada
Date/ time: I have had this issue since I first started playing. November 20th 2016
Content: All content
In-game world: Famfrit

[Taffu]

Name of your Internet Service Provider (ISP): Cox Communications
Ticket or reference number from your ISP: No ISP Issues
State/Country: Connecticut, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): All day
Frequency (How often does the issue occur?): Constantly, cannot stay in game for more than a few minutes.
Content (Which content were you playing in-game when the issue occurred?): Just returned to the game today (literally), starting new characters with my wife in Gridania.
Which in-game World were you playing on when the issue occurred?: Mateus, Aether Data Center.

[Chadamius]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: No ISP Issues
State/Country: VT, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 1:30PM (I was disconnected and can't rejoin.)
Frequency (How often does the issue occur?): I can't connect.
Content (Which content were you playing in-game when the issue occurred?): I was doing the invisible quest, Sylph area, 50+ Main Story line on the way to steps of faith.

It all began while trying to initiate being invisible and I could not use key items, etc...
(I kept getting DC symbol by my name every time, then it would act okay, then I couldn't use key items and finally DC'd where I can't rejoin.)

I was perfectly fine all day until this happened.

[ScrubAttack]

Name: Cogeco
Ticket: None
State/Country: Ontario, Canada.
Date/Time: Dec 20th Allday, Still having issues.
Frequency: Extremely frequent.

Content:Whenever I would try to kill anything.. Mushroom in central shroud, Goats in drybone, diremite in northshroud etc. I can craft/gather with no issues.

Which in-game World were you playing on when the issue occurred?
Gilgamesh. I have 0 issues on Leviathan.
Traceroute:

Gilgamesh:

C:\Users\PC>tracert 199.91.189.57

Tracing route to 199.91.189.57 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    10 ms    11 ms  233-5-226-24.rev.cgocable.net [24.226.5.233]
  4    29 ms    29 ms    34 ms  4.59.214.145
  5     *       29 ms    28 ms  ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129
]
  6    31 ms    22 ms    23 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
  7     *        *        *     Request timed out.
  8    27 ms    22 ms    22 ms  192.34.76.2
  9    24 ms     *       28 ms  199.91.189.234
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Leviathan

C:\Users\PC>tracert 199.91.189.42

Tracing route to 199.91.189.42 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     8 ms     9 ms    10 ms  225-5-226-24.rev.cgocable.net [24.226.5.225]
  4    17 ms    11 ms    11 ms  10.0.18.9
  5    11 ms    16 ms    11 ms  te0-7-1-7.rcr21.yhm01.atlas.cogentco.com [38.122
.17.9]
  6    12 ms    13 ms    14 ms  be2622.ccr22.yyz02.atlas.cogentco.com [154.54.40
.101]
  7    17 ms    23 ms    17 ms  be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44
.106]
  8    18 ms    21 ms    17 ms  hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54
.31.221]
  9    19 ms    18 ms    19 ms  38.122.42.34
 10     *        *        *     Request timed out.
 11    19 ms    17 ms    18 ms  192.34.76.2
 12    18 ms    18 ms    17 ms  199.91.189.234
 13    18 ms    17 ms    23 ms  199.91.189.42

Trace complete.

[MosImba]

Name of your Internet Service Provider: Spectrum (Formerly Time Warner Cable)
Ticket or reference number from your ISP: None Given
State/Country: Texas/United States of America
Date/Time: Jan.8th 2017-Jan.11th 2017
Frequency: Every 5-15 Minutes
Content: All Content. Raids. Dungeons. Trials. Leveling. Challenge Logs. Sitting Down. etc.
Which in-game World were you playing on when the issue occurred: Goblin
Traceroute records:

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 5 ms 3 ms 3 ms 192.168.0.1
2 106 ms 26 ms 25 ms cpe-66-25-148-1.satx.res.rr.com [66.25.148.1]
3 115 ms 43 ms 43 ms tge0-0-9.snautxep01h.texas.rr.com [24.28.135.193
]
4 16 ms 28 ms 25 ms agg65.snantxvy01r.texas.rr.com [24.175.33.248]
5 30 ms 23 ms 53 ms agg23.dllatxl301r.texas.rr.com [24.175.32.146]
6 * * * Request timed out.
7 29 ms 37 ms 23 ms 4.68.72.117
8 * 625 ms * ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129
]
9 77 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 * * * Request timed out.
11 549 ms 593 ms 539 ms 192.34.76.2
12 78 ms 78 ms 77 ms 199.91.189.234
13 94 ms 79 ms 78 ms 199.91.189.26

Trace complete.


I have contacted my ISP and they are seeing no problems with my connection. I have also tried PingZapper, WTFast, Larienx, etc.