Quote Originally Posted by Raist View Post
And that is the point. The localized network is all they are looking at. The problems have routinely been upstream from the localized gateways. Typically at the exchanges or further into the routes.

You can usually get a more direct path to the higher tiers through online channels. Formal ticket systems, support email addresses, social media contacts---tend to get a lot further simply because you typically aren't dealing with the "scripted" process of the helpdesk. Might still windup going through the motions of the tech verifying signal on site and such, as they have to cover their assets on that front before escalation--but it can and has been done by many over the years.
I actually have a contact over at Comcast Business Tech Support who could probably loop that whole system, but for me to pester him I'd need to have all my ducks in a row--like you said, routing logs, proof that bypassing hop X eliminates the issue, etc.--and it's my busy season in software developer land. Hopefully others have the time to pursue this in detail like I would like to.

If I had time to trace and package it all I'd probably have that new RouterBoard cloud router set up too :P