Extreme lag with FFXIV Excalibur(NA)

[szalkerous]

And that is the point. The localized network is all they are looking at. The problems have routinely been upstream from the localized gateways. Typically at the exchanges or further into the routes.

You can usually get a more direct path to the higher tiers through online channels. Formal ticket systems, support email addresses, social media contacts---tend to get a lot further simply because you typically aren't dealing with the "scripted" process of the helpdesk. Might still windup going through the motions of the tech verifying signal on site and such, as they have to cover their assets on that front before escalation--but it can and has been done by many over the years.

I actually have a contact over at Comcast Business Tech Support who could probably loop that whole system, but for me to pester him I'd need to have all my ducks in a row--like you said, routing logs, proof that bypassing hop X eliminates the issue, etc.--and it's my busy season in software developer land. Hopefully others have the time to pursue this in detail like I would like to.

If I had time to trace and package it all I'd probably have that new RouterBoard cloud router set up too :P

[Kuleid]

I've also been having these exact issues for weeks now. I finally had enough and decided to contact Comcast this past weekend. Of course, being on the weekend, I knew from the start that I wouldn't get a representative who could actually help me, but none the less, after dealing with one of the desk employees, I managed to get them to elevate the ticket.

I received a call yesterday from someone in their routing department and he told me that he would keep the ticket on standby, but that if the packet loss occurred after the fourth hop (outside of Comcast's domain), they could not do anything about it. I told him that the packet loss mostly occurs at the fifth hop, which is the first Level3 server I get hopped to, and asked who I should contact to push this issue further along. He told me that I would have to talk to the game developer (SE) or the "website", which I'm assuming he meant Level3.

What I'm guessing is that I did not get quite high enough on up their chain. I'm going to try to re-open the ticket tomorrow and see if I can get it elevated higher.

Unfortunately, the last couple of times I've tried WTFast, it hasn't actually helped. In fact, in some cases, it's made it worse, making me think that the default route they set up for me isn't actually bypassing the problems.

It's a real shame this is happening, and that the "solution" has to be so complex, if even possible.