Quote Originally Posted by Raist View Post
That clearly demonstrates an issue with Comcast's routing policies. That is all the VPN is doing--bypassing Comcast's routing choices. Need to be in touch with their Tier3 support (sometimes called Engineering). They are the ones that can conduct a more proper investigation and file for the needed escalations to address the problems--not the guys that typically answer the 800 numbers. You need specifically Tier3 support. Usually stand a better shot at getting through to them via online contact methods...especially if you forward tracert data with your ticket.
I'll contact them when i'm at work tomorrow. Actually get U.S Support agents when you call for a business account.