Random latency and ping timeouts

[AsteriaStarfall]

ISP Comcast: Indiana, Pennsylvania

Speedtest.net results: 59Mbps Down 6Mbps Up
Continuous ping test against google.com = 100% sent and received with an average of 14ms ping

Results of pinging SE NA server


This packet loss becomes very apparent in instances/dungeons as players and enemies freeze for a second or two and then the game "catches up" by playing through all attacks fast. Just wanted to give a heads up

[szalkerous]

I am on Comcast as well, and I just tried pinging that IP address with very similar packet loss. I am located in NH. Game is almost unplayable.

See Also:

https://www.reddit.com/r/ffxiv/comme...excessive_lag/

http://forum.square-enix.com/ffxiv/t...ual-Lag-Spikes

[AsteriaStarfall]

Update: After reading the reddit post Szalkerous posted above, i tried WTFast that was mentioned in the thread. It has worked quite well with zero lag issues. In case anyone else is on comcast and wants to try it

Below screenshot is from 60 minutes of connectivity to the NA server

[Raist]

Update: After reading the reddit post Szalkerous posted above, i tried WTFast that was mentioned in the thread. It has worked quite well with zero lag issues. In case anyone else is on comcast and wants to try it

Below screenshot is from 60 minutes of connectivity to the NA server

That clearly demonstrates an issue with Comcast's routing policies. That is all the VPN is doing--bypassing Comcast's routing choices. Need to be in touch with their Tier3 support (sometimes called Engineering). They are the ones that can conduct a more proper investigation and file for the needed escalations to address the problems--not the guys that typically answer the 800 numbers. You need specifically Tier3 support. Usually stand a better shot at getting through to them via online contact methods...especially if you forward tracert data with your ticket.

[AsteriaStarfall]

That clearly demonstrates an issue with Comcast's routing policies. That is all the VPN is doing--bypassing Comcast's routing choices. Need to be in touch with their Tier3 support (sometimes called Engineering). They are the ones that can conduct a more proper investigation and file for the needed escalations to address the problems--not the guys that typically answer the 800 numbers. You need specifically Tier3 support. Usually stand a better shot at getting through to them via online contact methods...especially if you forward tracert data with your ticket.

I'll contact them when i'm at work tomorrow. Actually get U.S Support agents when you call for a business account.