Most people don't know what's going on at SE but any software engineer can tell you that SE is developing FFXIV under a software engineering model that purposely throws out a bunch of crappy version so they can get customer feedback and build another crappy version from the feedback untill they decide to release a final version. Customers feedback, even the ones that troll, plays a very improtant role because the feedback is key to reducing the chance of overall failure. I mean that was the point of the software engineering model anyway, to reduce overall failure.

But with that said, I don't beleive in charging my customers for a product that is incomplete unless I despretly needed the funds. The final problem now is that FFXIV has lost so many customers that all thats left playing FFXIV are hardcore fans so you're not getting feedback from the full spectrum of customers. Another reason FFXIV should remain free because that money barrier is going to get in the way of rebuilding the lost trust, or they can just risk investing money in advertisements lol.