Their final response: Part 2
If that person contacts us, we will investigate immediately and take the appropriate actions based on our policies.
We apologise for the inconvenience this is causing you and thank you for your understanding.

If you would like to share your views and comments to help us improve the game and our services, please don't hesitate to submit any suggestions directly on our official forums. Your feedback will then be forwarded to the appropriate department by our Community Representatives.

Although individual responses aren't sent, rest assured that all comments submitted are read and considered for future updates.

We wish you luck for your adventures in Eorzea!

Regards,

-The FINAL FANTASY XIV Game Master Team.