Their final response: Part 1
Greetings Tukken,

We are sorry you feel we do not do our job correctly.
While we understand you would like to help another player for being dismissed abusively from a duty, our company policy prevents us from taking action if you were not directly affected by the issue.

The fact that you got your self removed from the duty shortly after cannot be considered a violation since you refused to play your character, which is already a violation of the rules.

We acknowledge your will to help others and do them justice, but you cannot do so by breaking the rules as well.