SE first reply
Greetings Tukken,

We understand that you're contacting us on behalf of another player and we commend you for assisting them.

Unfortunately we cannot take calls on behalf of others. If the player is unable to place their own GM call, please have them contact us via our Support site at the following address: http://support.eu.square-enix.com

Thank you for your understanding and we apologise for any inconvenience caused.