Heavensward Collectors Edition: The code's region is inapplicable.

[anthonyxiv]

The code's region is inapplicable.
You can only enter codes from the same region as your Square Enix account.

My friend bought my realm reborn key years ago. I recently came back into playing ffxiv after being away for more than a year.
I bought heavensward from https://store.na.square-enix.com/pro...on-pc-download. I got the THE ACTIVATION KEY and entered it to the Registration Code for Expansion in mog station only to find out that it's inapplicable. So i checked my account in mog station and it says Region: Europe & Other Regions;

I've contacted square enix store asking them to replace the code or refund so I can purchase from EU but i still got no reply from them.

I tried to edit my region in mog station but i can't.

I'm from Philippines, I tried to looked on EU store https://store.eu.square-enix.com/che...79bd2/lt_sx_it but it says "Our products and services displayed on the Store are not available for purchase by individuals outside of the Serviced Countries. Our system indicates that you are outside of the Serviced Countries for this Site."

Stores should have indicated that this version is for specific region only. Or in Mog Station they should have a link in account versions played for heavensward to easily activate it.

Please help, that's a $59.99 game and i can't progress to the game without it.

[worldofneil]

Unfortunately SE won't change your account region, even if you actually move address into a different region. I don't know why.

I've also not heard of them swapping keys for different regions either so I'm afraid you're most likely out of luck there. You could try and get them to refund it, pointing out the key is unused, but I suspect they'll refuse and say all sales are final.

Regarding getting a new code, can you possibly ask the same friend to buy the game in their region for you to pass the code on? Not great I know and you'll have the same problem with the next expansion in ~2 years time, but it would work at least.

The alternative is buying a new base game/creating a new account/subscription and starting over (using your new HW code with that account), but I suspect you won't want to do that as looking at your character with 3 level 50s and 1 crafting levelled to 32 it's still going to take at least a month to get that all back if you play actively.

Sorry that I don't have a better reply