What terms were violated?

[umbralcadenza]

Your job is "tank" and his job is "heal." When you were tanking and he stopped doing his job because he didn't like how you were doing your job, that is pretty much automatic grounds for being removed from the party. It's true that you should've kicked him long before it escalated, but that doesn't excuse his behavior.

As for what the GM said, mostly they were alluding that they tend to stay out of conflicts that can be resolved by simply kicking the person in question (they're also fans of telling you about blacklist, something you can't use in duties...) However, more than likely you could get him in trouble for using misogynistic slurs if you voiced taking issue with it.

So then why even give the option to remove the chat filter if they're just gonna flat out say "no cursing allowed".
I don't get it.

This is how most games handle it, more than likely for legal reasons pertaining to their ESRB rating. Just because there's a filter in-game doesn't make offenses allowed.

[PetiteMalFleur]

Why did you even let it get to this point? If I'm in a dungeon and someone starts being toxic I dismiss them right away. Did it twice in a day last week. Once because the healer was belittling the tank for not holding aggro when he kept precasting med 2/regen before every pull; kicked at first boss when he refused to heal. Second kick was a dps who went off on a fresh 60 healer during one of the experts; kicked at last boss.

[Asheloux]

Wouldn't it be grief tactics?
I've reported a fair share of people for griefing my tank pulls by either trying to pull ahead when I've determined the slow dps isn't worth the potential healer running out of mp situation/wipe or I didn't feel comfortable pulling more 'cause first time tanking, etc.
That and one time a monk tried to hold the party hostage by gaining from our exp while they sat back and did nothing after I asked them politely to please stop pulling ahead because I didn't feel comfortable pulling more (after them pulling too much twice and wiping us mind you).

It's grief tactics in my opinion and that constitutes a report for harassment.

[randysquirrel]

If you want to take it slow, you are free to do just that.

In my opinion though, you lose a little credibility by saying you're choosing to take it slow because you have a DRG and a BLM, and that lag made you lose hate, and you are worried you might get more lag.
I'm not trying to be mean, but these are silly reasons that don't really stand up. If you want to take it a less hectic pace, there is nothing wrong with that at all, but don't give odd reasons. You don't have to justify it if that's the pace you are comfortable with

[Ralvenom]

My question is, what rules do you think the SCH violated? And what whould the resulting outcome be if they deem he violated the rules?

I'm pretty there's something in the ToS that says you can't deliberately make another player's playing experience worse. By refusing to heal you, the SCH was making everyone else's playing experience bad.

[Risvertasashi]

Another point is that ToSs tend to be worded in CYA ways, so the de facto rules can end up pretty different. Doesn't look like the GMs are stopping in on this thread to offer clarification, though.

[Saevel]

In the Prohibited Activities addendum, there is a catch-all that extends harassment beyond offensive language:

There may be inappropriate conduct that does not fit into any of the above categories that may be considered harassment and as such would constitute an actionable offense.

He's a jerk, and outright refused to play in the spirit of the game. Even had he not used offensive language, the kick for harassment is justifiable.