Fatal DirectX Error 11000002

[Chrees]

I'm thinking about getting my subscription money back, I can't play the game like this. For a Pay to Play game I expected at least a reaction from SE on this issue. Please let us know what is going on .

Unfortunately you won't be getting any sort of refund for your subscription. The only reason they would issue a refund is if there is criminal activity involved, as per the FFXIV User Agreement, Section 4.7 (Source)

[Xerek]

Alright, I still have yet to crash with the DirectX error. I did a clean reinstall of the 361.43 driver set without the GeForce Experience and have run the Void Ark without a crash. Will continue testing, but for me at least it seems uninstalling MSI Afterburner and the GeForce experience stopped the crashing. Now, to be clear, those are useful programs to some and I still think this is something Square-Enix and Nvidia (and ATI?) need to work together to fix. Keeping those programs uninstalled is a workaround, not a solution.

It's also clear there are multiple crashing bugs present. This thread revolves specifically around the bug wherein the DirectX 11 client either crashes with the message "A Fatal DirectX Error has occurred (11000002)" or the game seizes up completely, locking the PC as well. Normally the client itself will just freeze for a short period of time before the error message finally shows. This specific bug only occurs with the DX11 client, switching to DX9 will fix it. If your symptoms don't match these, you likely have a different crashing bug and this thread will not help you.

This has been a frustrating ride for a lot of us, and hopefully it will be resolved soon. I have a bit more testing to go before I can post something quite specific on the NVidia and SE forums. I want to be able to throw very specific data at them to speed up a fix. Hang in there one and all, and remember, aside from Steam, try completely uninstalling anything that may act as an overlay. It's more a band-aid then a fix, but at least I've been able to play crash-free for awhile now.

[M4gicFe4ther]

Some more info;

My game just crashed again (tried everything mentioned in this thread, without any luck). But I just noticed something weird, right before my game crashed, I saw a yellow/orange particle thingy showing up (flickering) that wasn't supposed to be there. Also, I'm using Dxtory to cap the framerate to 45 (yes without this program the game still crashes), right before the game crashed my framerate spiked and immediately went back to 45.

Also played the game yesterday for a few hours and it didn't crash at all. It's hard to really tell what the problem is if it happens so randomly.

There has to be a conflict with the engine and the NVidia drivers for some strange reason.

[HakaseNyan]

I haven't had a fatal error in several days, possibly a week now. However, now my game will randomly decide to enter a series of "lock ups" until I close firefox(64). An interesting turn of events!

[Hurz]

Just happened again, Ramuh ex, on Arbiters + Thunderstorm

[outburstt]

So... still nothing yet from SE?
Haven't played for a month now. Probably ending my 2 year long sub.

[worldofneil]

So... still nothing yet from SE?

Sorry, but SE don't reply to technical support requests on these forums. They are more for customers to help other customers. To contact SE directly you need to open a ticket from their support site or ring them.

[outburstt]

Sorry, but SE don't reply to technical support requests on these forums. They are more for customers to help other customers. To contact SE directly you need to open a ticket from their support site or ring them.

Then why is there a "being addressed" section in the technical forums? I'm pretty positive that other customers don't move the threads themselves.

[worldofneil]

Then why is there a "being addressed" section in the technical forums? I'm pretty positive that other customers don't move the threads themselves.

Sorry, but I believe I may have explained myself badly.

You asked in this thread why SE hadn't replied and I was only pointing out that they don't reply on these forums. Yes there are indeed "being addressed" forums and similar forums, but if you look in those you'll see none of those threads have any actual replies from SE staff. You might be able to find one or two that have a post from a community representative, but that's as close as you'll get to SE support staff here and they are quite rare.

Support threads used to get moved around by the moderators, but everything that is in "being addressed" was created last September. I know there are much new posts on those threads, but since no newer threads have been moved there it suggests that for whatever reason they have stopped using that forum. The bug reports forums are a bit different and threads in those are more actively moved around, although again they don't reply to any threads.

[Grux]

Come on SE. Please fix.