The name Haurchefant Greystone is not taken on my server (Tonberry) but I have had to use 2 name change items to try to change my name to the proper spelling and now I can't log in because I can't change my name. I tried contacting support desk and they told me to contact a GM, then a GM kept sending me generic copypasted messages. Can you please help me? I can't even log in on this character because I can't change my name anymore but it's not taken.

I have been checking Lodestone everyday for a week to make sure no one else had that name and was able to make the same name on the server Hades. Why is this happening?