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  1. #1
    NOC NOC_NA's Avatar
    Join Date
    May 2011
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    6,863

    Important Notice to All Software Token Users with the Release of iOS 9.2 (Dec. 13,14)

    The iOS 9.2-compatible version of the SQUARE ENIX Software Token has been released as of Dec. 13, 2015 at 7:00 p.m. (PST) / Dec. 14, 2015 at 3:00 (GMT)

    Please be sure to update the Software Token application before you update to iOS 9.2.

    [Caution]
    ・Simply updating the app will not enable iOS 9.2 compatibility.
    ・After updating the app, you will need to restart the app once in order to enable iOS 9.2 compatibility.
    ・If you are updating to iOS 9.2, you will need to both update and restart the Software Token app before updating to iOS 9.2.

    *In order to check whether or not the software token has been updated or not, after starting the application, select “Square Enix Software Token" from the upper-right settings button and see if the version has become 1.2.0.

    * Please note that if you update to iOS 9.2 before updating the Software Token app, you will not be able to open the Software Token app. In this situation, you will need to remove the Software Token from your SQUARE ENIX account using the Emergency Removal Password before you re-download and re-register the app.

    * As a reminder, if you ever plan to switch phones or delete the app, please be sure you have your Emergency Removal Password beforehand.

    * For more information about removing a Software Token, please visit the URL below:
    NA: http://sqex.to/LxX
    EU: http://sqex.to/9Mn

    We apologize for any inconvenience this may cause, and we ask for your understanding and patience regarding this matter.

    *Updated Dec. 13, 2015 10:15 p.m. (PST) / Dec. 14, 2015 6:15 (GMT)
    Application version information added.
    (1)

  2. #2
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    346
    Greetings,

    As noted in the announcement, users who are planning to upgrade to iOS 9.2, make sure to update the Software Token app first, and then launch the updated app before upgrading to iOS 9.2.
    1. Update the SQEX Software Token app from the App Store
    2. Launch the updated SQEX Software Token app
    3. Upgrade to iOS 9.2
    Don't forget to launch the Software Token app after you update it! If you run into any issues, please use your Emergency Removal Password to remove your Software Token and then re-register it again.
    (7)
    Tony "Zhexos" Caraway - Community Team