This is the second time ( I had suspicious prior, as their name looked incredibly familiar - I pulled up my past posts, and sure enough! ) I had encountered Gm Axafidonx whilst dealing with a ticket over the summer months, and had the pleasure of crossing paths once more.

Their past kindness and helpfulness left an impression, clearly, as I am terrible with names.

Thank you yet again for your swift & professional aid. We are lucky to have you.