At the very least, the queue seems to definitely be bugged. I got into a Void Ark instantly as a DPS earlier today, yet when I queued up again right after the previous run finished, the queue ran up to 75 minutes before I gave up since I had to leave. It was labelled the usual "Less than 5 min" as well.

I'm sorry Square Enix and defenders, but no. Something is wrong with the queue.