We have confirmed the following issue is occurring. The issue is being addressed, and we ask for your patience and understanding as we strive to resolve this promptly.

[Known Issue]
・An issue wherein players may be unable to progress "The Sunken Temple of Qarn (Hard)".

We apologize for any inconvenience this may cause.

[Update: Nov. 12, 2015 4:20 a.m. (PST)]
The above issue was addressed in the Emergency Maintenance which occurred from Nov. 11, 2015 11:00 p.m. to Nov. 12, 2015 1:45 a.m. (PST)/ Nov. 12, 2015 9:00 to 9:45 (GMT).
We apologize for any inconvenience caused.